We phoned three times to ask about how much the car park was. The first time the phone was answered then was cut off. The second time, no one answered. The third time the person on reception seemed not to know about how much the parking was- we asked but they said they didn't. That was quite important information not to know. There was very little for vegetarians at breakfast- we usually expect to see veggie sausages and mushrooms. There were several vegetarians in our party.

The location was great and the room was very nice.

Stayed in May 2024

Parking is close but you need to pay for it. You get a discount, but for me, it is still weird that you have to pay..

Breakfast was tasty, kind staff, clean room

Stayed in May 2024

Unable to order a dessert after 9pm and wasn’t warned to order it earlier When ordering our mains

Excellent location for the armouries. Very good breakfast included. Excellent food choice on evening menu. Parking next door.

Stayed in April 2024

Clean room Curtains and sound proofing ensured good sleep Good bathroom facilities

Stayed in May 2024

To far out of town with nothing open around the hotel in midweek after ten pm

Staff excellent facilities good

Stayed in May 2024

Lovely room clean and comfortable great location and facilities, very nice breakfast. Would definitely stay here again.

Stayed in April 2024

The rooms become very very small when the sofa bed is in use. You cannot walk past the beds without some difficulty once the sofas have been made up for the night. People with mobility issues may find it difficult if they are sharing the room and requested an extra bed to be made. The toilet in our room smelt like a urinal :( It would have been nice if there is a room spray to use to get rid of the smell, or maybe the cleaners need to request stronger cleaning products when cleaning the bathroom toilet. The room wall was previously damaged where the sofa bed was made up, there is a hole in the wallpaper where the wall was damaged. We stayed in room 328.

The property is conveniently situated in the heart of Leeds city centre, with a multi-storey car park just next door. Opposite the Armouries it is a fantastic place for families looking to explore Leeds. Greeted by friendly staff members upon check in and with a cooked breakfast included in the price it is a a value stay for families on a budget. I like how we received messages about our upcoming stay with recommendations on what’s to do and how to get around. I like the simple selection of hot food and continental options for breakfast with unlimited portions if you feel like it. The bed was in my opinion very comfortable and the linens were soft and the pillows for me were just right and fluffy. Depending on what side of the hotel you are you may get a nice view from your window if you are on the higher level floor.

Stayed in May 2024

Would have been helpful to have lighting closer to the mirror in the room as the nearest light was backlit from the bathroom. Not a major issue and may have been specific to my room!

Loads of breakfast options including different types of milk for all preferences. Room was spacious and clean. Staff friendly and helpful. Location excellent as next to reasonably priced parking and just 15 minutes walk into the city centre. All information such as wifi login available in the room and given by staff at the desk. Desk and chair included in the room perfect for setting up a laptop for zoom/teams calls.

Stayed in May 2024

Good location

Stayed in May 2024

Noisy outside through out the night with the windows closed Breakfast food wasn’t topped up quick enough Poor selection of draught drinks at the bar

Staff were polite and helpful

Stayed in May 2024

Great location to visit Leeds City Centre Price was extremely good. Pets allowed which was a bonus Breakfast was super.

Stayed in April 2024

Being unable to get a taxi, not the hotels fault. It was a 30 min walk to the venue with help from Google maps. Not much else to fault.

I booked for an overnight stay after a music concert in the city centre. Got a fantastic rate for 3 people. Sofa bed was already made on arrival. Parking next door which was easy to find.

Stayed in May 2024

Nothing

Waterside local - no traffic noise

Stayed in May 2024

I was a little concerned about one of the breakfast serving staff. She had her long hair tied up high in a ponytail and it was falling down either side of her head when she moved about. She was bringing bowls of food out, for example scrambled eggs and her hair was hanging over the bowls as she carried them. This had potential for a strand of hair to fall into the food.

Lovely hotel in a wonderful part of Leeds. Easy access to city centre, lots of options for breakfast and the staff really looked after you.

Stayed in May 2024

Just a couple of minor issues: 1. The staff was very kind, but apparently they were working at the same time doing another tasks (I could see this) so, every single time I went to the reception desk to ask a question or to request something I had to be waiting for a while. This hotel does not have someone behind the desk permanently (and it's a big one). To flush the water of the toilet was a titanic task. You have to be pressing the button with all your strength for quite a few seconds until the water was released. Only one of the buttons worked (the large one) the other one did not. When I commented this issue, and I said that must be very difficult for elderly people, a girl told me that this is a common issue across the rooms in the hotel, so I hope it can be fixed soon.

Good location in a peaceful area. I liked the size of the room, the comfort of the bed, the great window and the views and I enjoyed the breakfast (which is basically what we all want when we are in a hotel).

Stayed in May 2024

Friendly staff

Stayed in May 2024

Great location. Clean.

Stayed in May 2024

All good

Great location, decent breakfast

Stayed in May 2024

Nothing

We were going to the jousting at the Royal armouries the following day. Perfect location. Lovely breakfast good variety

Stayed in March 2024

Husband noted no biscuit in the toom.

The bed was really comfy and the hotels location was brilliant for us to get in to the city centre. Breakfast was also really hood.

Stayed in May 2024

Have literally got no complaints. Will definitely be staying there again when visiting Leeds.

We felt the hotel was exceptional value for money. We've previously paid more for far worse. Staff were great, lovely spacious bar. Room was a lot better than we thought it would be. V. Happy with breakfast.

Stayed in May 2024

Nothing.

Location and Staff very helpful.

Stayed in April 2024

Not so much a didn't like. The room had a lot of positives , comfortable , clean and tidy with a great shower. They were a bit on the small side , particularly the bathroom/shower room . Overall though happy with the facilities

The Hotel is in a lovely location , next to the museum and the dock/canal. Although initially concerned it might be too far out of the centre it was only 15/20 mins walk and was in fact a good place to be based because of the pleasant surroundings. The downstairs bar was good and well used when we visited , breakfasts were excellent and its great that they were included in the cost.

Stayed in April 2024

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