Temple Walk, Matlock, DE4 3PG, United Kingdom
#7 of 8 hotels in Matlock
Guests' ChoiceBased on 1879 hotel reviews
8.0Cleanliness
8.2
Comfort
8.2
Location
9.0
Facilities
8.0
Staff
8.9
Value for money
8.2
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Amber
United KingdomFire alarm on the full complex sounded off at 2:30am with no real explanation as to why - no fire.
Such a great setting for a hotel and location was great for going into Gulliver's Kingdom itself. A few hills that require actual hiking to get up and down them however, worth it when Matlock Bath is down at the bottom (you can also leave in car and return if you can't be bothered with walking). Entertainment was on for the kids in the little clubhouse which was a bonus, the host had heaps of energy and did well keeping everyone engaged.
Stayed in May 2024
Reviewed: 12 May 2024
Richard
United Kingdombikers driving while drunk
location
Stayed in May 2024
Reviewed: 9 May 2024
Joel
United KingdomWe loved the pirate themed room! The kids loved it!
Stayed in May 2024
Reviewed: 8 May 2024
Sarah
United KingdomN/A
Well equipped and lovely place to stay
Stayed in April 2024
Reviewed: 4 May 2024
Magdalena
United KingdomEverything was fab!
Location , very helpful staff
Stayed in February 2024
Reviewed: 4 May 2024
Julie
United KingdomThe constant emergency light ( green light ? ) on all day and night. It kept us awake as it's very bright.
It was a lovely to see my childhood book/ movie characters and locations is great, also a very clean room.
Stayed in May 2024
Reviewed: 28 April 2024
Erickson
United KingdomThink we had some walkers staying in our room before us, so smelt a bit of feet! The little sink in the bathroom was part of the cistern so made brushing your teeth a bit tricky.
Friendly staff who gave us bowls so we could make our own breakfast. Very clean.
Stayed in April 2024
Reviewed: 24 April 2024
Caryn
United KingdomThere is an enormous green light on the ceiling that lights up the whole room as soon as you turn off the main light. Combined with the blue lights in the corner, it's impossible to go to sleep as it's like being under a floodlight in a torture room.
The Mouse room was very well presented, clean, neat and warm (it was a chilly evening). Tea making facilities were great and towels were fluffy
Stayed in April 2024
Reviewed: 22 April 2024
Ieva
United KingdomThe hearing was on when we came and it was so hot! We turned it down but probably best to have someone check before people come in. Also, would be good to have a better way to open the windows in the property.
We stayed at the Ratty suit which had a room with a double bed and a room with two bunk beds. The suit was really clean and really well thought through, the children thought it was magical! The space is huge and the kitchen well equipped, we loved it! And would hugely recommend! It’s just opposite the gate to the first entrance and there’s plenty of parking. It was very quiet and probably much better for that reason then the rooms within the actual site.
Stayed in April 2024
Reviewed: 21 April 2024
Viks2776
United KingdomThe small shower and loo that doubles as a sink tough to use if of a larger figure or claustrophobic. Didn't realise hotel is in the park grounds so struggled to find it first off. If walking out the walk back is a killer if you're unfit or of limited walking capability. But I'd go again just need my inhaler lol
Lovely set up , great for kids but adults alike. Close to all local attractions . Stunning views and area. Clean , was not noisy at night . Bed was comfortable.
Stayed in April 2024
Reviewed: 16 April 2024
Rachel
United KingdomEverything was good
Breakfast was sold out which was disappointing
Stayed in April 2024
Reviewed: 14 April 2024
Emma
United KingdomNo wine glasses in the room as specified and I was a little disappointed to find no cutlery or crockery in the kitchenette. No hair dryer either.
Lovely room theming. We stayed in a wizard room and the kids loved the bunk beds and the TV in the kids sleeping area. Nice, clean comfy bed.
Stayed in April 2024
Reviewed: 12 April 2024
Emma
United KingdomThe food options were poor, it was ok for one night but it’s cheap fast food at restaurant prices. Breakfast was really basic.
The Wizard themed room was excellent, a good size very comfortable and clean. The children’s entertainment was a fantastic unexpected bonus, more for younger children but my 10 year old still enjoyed it. The location for local attractions is perfect.
Stayed in April 2024
Reviewed: 10 April 2024
Katie
United KingdomThe fridge was tiny unfortunately, good thing we had travelled with an electric cool box, so had double the space. We managed to eat for 2 days from just the microwave, and the tiny sink. The hot water in the kitchenette and the bathroom was scorching but there were no signs up to warn you (like you see in many other places), just something worth considering with young children around
We didn't venture out into the clubhouse so couldn't comment, but there was one, and it was serving food, which is good. Lovely little playground, and courtyard with a ping pong table, nice touch. And the views just cannot be beaten! We stayed in the wizard family room (triple bunk bed) and it looked over the valleys, right to Heights of Abraham. Easy access to gullivers kingdom, although you do still have to either walk up the rest of the hill, or down again, ypu can't enter from the gate near the ping pong table (you can pass your packed lunch over it though when you send hubby back to the room to fetch it!)
Stayed in April 2024
Reviewed: 10 April 2024
Richard_brown_1986
United KingdomThe room smelled musty and damp, and the bathroom smelled of wee like it hadn't been cleaned properly. 3 of the tea mugs hadn't been cleaned properly and still had bits in them. The adult bed wasn't comfortable, but daughter enjoyed hers. Honestly if the room was a little cleaner it would have been an excellent stay because there was so much about it we enjoyed.
The rooms were very nicely decorated and sizeable, our daughter loved the pirate theme. The balcony was beautiful. The entertainment in the evening for the children was lovely, we all had fun at musical bingo!
Stayed in April 2024
Reviewed: 8 April 2024
Liane
United KingdomRoom description of what’s included is generic for all rooms and the promenade rooms are smaller with less facilities. Very small with few amenities. Sink over the toilet and no wardrobe.
Location for centre of Matlock Bath and Heights of Abraham.
Stayed in April 2024
Reviewed: 8 April 2024
Esther
United KingdomWe stayed for 4 nights at a cost of £120 a night. The themed rooms are constructed from two rows of shipping containers painted and decorated on the outside to look like a fairy castle. They’re comfortable but not luxurious in any way. The breakfast which we paid for separately was a minimal effort affair. Either small kids cereal boxes, or bacon / sausage dried up under a heat lamp on equally dried up bread rolls. The staff were friendly but seemed in a bit of a flap every time we went into breakfast, especially the manager. The radiator in our room made a loud clink sound around 3am each night and made us jump out of our skin! You could get much nicer accommodation for this price.
As a family of 3 (2 adults & a 6 year old) we stayed in one of the wizard themed rooms. Our son loved the room and was beyond excited. The location is convenient if you are planning a trip to Gulliver’s Kingdom as it is inside the park (Not great if you don’t plan a trip to the park!). Staff were friendly. The room was comfortable.
Stayed in April 2024
Reviewed: 7 April 2024
Thompson
United KingdomVery slippy steps also a dangerous step just outside of the door. Also the reception area was run down and didn’t give a great first impression
Clean
Stayed in March 2024
Reviewed: 7 April 2024
Sarah
United KingdomOur first room had a broken radiator and was therefore incredibly hot. However we were moved to a different room very quickly with no issues by the friendly receptionist. Also, there didn't seem to be any mention on Booking, of the fact that the hotel was in the middle of a theme park. Once we realised this, it was fine and we booked tickets for the park. However, if you didn't want to go to the park with your kids, then I can see it causing a lot of family arguments! This should probably be made more obvious.
Themed room, fridge in the room. Playground was a good bonus as was the family facilities room.
Stayed in April 2024
Reviewed: 5 April 2024
Sarah
United KingdomThe price of the rooms could be a little lower but we understand everything is high priced at the moment
The facilities and themed rooms are fab for families, my girls love them and the entertainment in the evening is always a big hit with the kids. The hotel has everything you need in a nice neat setting. Always feels like a little holiday even when we're visiting family down the road
Stayed in April 2024
Reviewed: 5 April 2024
Craig
United KingdomThe only thing I thought was bad at the explorers retreat was the evening meal and the breakfast, I think it was overpriced for the quality of the food we had.
It is in a good location and good entertainment for the kids on the Easter holiday. We had a two night stay and also the staff was great.
Stayed in April 2024
Reviewed: 4 April 2024
Smalley
United KingdomThe views
Stayed in April 2024
Reviewed: 4 April 2024
Sarah
United KingdomNot the cleanest. Sink on toilet.
Great location. Friendly staff.
Stayed in April 2024
Reviewed: 2 April 2024
Paul
United KingdomOur room was tiny although usage of space was maximised. Some might say (including my wife and eldest child) that it was claustrophobic. For what we paid on a bank holiday weekend, I thought it was okay. Maybe I would advise mattress protectors for the beds for peace of mind.
Warm and cosy space, definitely a step up from camping. It was clean and dry. The kids enjoyed the ping pong. Right next to Gulliver's amusement park where we spent 2 hours of our afternoon (which was enough).
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content