Waterloo Square, St James Boulevard, Newcastle upon Tyne, NE1 4DN, United Kingdom
#19 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 5061 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
9.2
Facilities
8.5
Staff
9.3
Value for money
8.6
Free WiFi
8.8
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End of dialog contentReviewed: 28 May 2024
Brian
United KingdomFantastic location for those wanting to be near the main train station. Decent complimentary breakfast.
Stayed in May 2024
Reviewed: 27 May 2024
Helen
United KingdomFRIENDLY AND VERY HELPFUL STAFF / LOCATION PERFECT.
Stayed in May 2024
Reviewed: 26 May 2024
Paul
United KingdomNothing
Great Sized Room
Stayed in May 2024
Reviewed: 26 May 2024
Osborne
United KingdomParking in a separate building, right next door , but still.walk in the rain and several sets of steps plus the additional charge
Great location
Stayed in May 2024
Reviewed: 25 May 2024
Janet
United KingdomProbably the carpets could be refreshed and the breakfast could be enhanced to make it more appealing. It was very busy the morning we were there so we probably didn’t get the usual selection.
Staff very friendly and accommodating.
Stayed in May 2024
Reviewed: 24 May 2024
Peggy
United KingdomOverall the hotel was great but the beds were extremely hard and uncomfortable as were the pillows, this would be my only complaint as overall it was great value for money with exceptional staff and a great breakfast included
Great location, lovely breakfast, very clean and great staff that were friendly helpful and courteous at all times
Stayed in May 2024
Reviewed: 24 May 2024
Susan
United KingdomSome sockets in room didn’t work!
Close to Central Station. Friendly staff
Stayed in May 2024
Reviewed: 24 May 2024
Simona
FranceNothing really
Very friendly and helpful staff
Stayed in April 2024
Reviewed: 21 May 2024
Parkes
United KingdomRoom a bit dated Ceiling was dirty
Good location Friendly staff
Stayed in May 2024
Reviewed: 20 May 2024
Susan
United KingdomClose to train station Quiet comfortable clean room
Stayed in May 2024
Reviewed: 19 May 2024
Susan
United KingdomThe staff were were friendly and the room, although compact, met our needs and was clean and comfortable. The buffet breakfast was well organised and the food good, with a very cheery staff member to greet us.
Stayed in May 2024
Reviewed: 18 May 2024
Andrea
United KingdomThe staff were all very friendly, happy and helpful. Very good breakfast with hot and cold choices. The scrambled egg was lush. Great location. The room had lots of space. It was clean but basic. The bed was very clean and comfortable.
Stayed in May 2024
Reviewed: 16 May 2024
Michelle
United KingdomNothing
Clean & staff super friendly, free breakfast was great too
Stayed in April 2024
Reviewed: 15 May 2024
Rene
United KingdomThe rooms were very dark
Staff were excellent
Stayed in May 2024
Reviewed: 15 May 2024
Stirling
United KingdomAll in all everything was just what we required including a short notice change to the original booking due to the rail strike on the day we were due to travel. No problem changing the dates for our stay. Room was clean and beds suitable for my brother & I. He's 6ft plus tall & I'm not much less! Shower was a godsend!
Stayed in May 2024
Reviewed: 13 May 2024
Toby
United KingdomBreakfast could be slightly better
Comfy bed, Good shower Close to where i need it to be
Stayed in May 2024
Reviewed: 13 May 2024
Alison
United KingdomRoad was a bit noisy - would request a room on the other side
Very friendly and knowledgeable staff clean, comfortable room, great breakfast, value and location
Stayed in May 2024
Reviewed: 13 May 2024
Bethany
United KingdomNothing.
Staff were very friendly. Room was clean and the bed was super comfy. Location great - really close to the train station. Breakfast included too and they were very happy to provide veggie options. They also have a sign offering toiletry supplies if you've forgotten anything - nice touch!
Stayed in May 2024
Reviewed: 13 May 2024
Lynne
United KingdomBreakfast was terrible
Central location
Stayed in May 2024
Reviewed: 11 May 2024
David
United KingdomN/A
Staff couldn't do enough for you. They were excellent
Stayed in May 2024
Reviewed: 11 May 2024
Ewan
United KingdomPrice of drinks ridiculous
Beds very comfortable. Bathroom clean and with spacious shower
Stayed in May 2024
Reviewed: 11 May 2024
Melissa
United KingdomThe hotel was clean and tidy. The room had everything we needed and we especially appreciated the iron and ironing board as many places don’t off this without cost. Breakfast was included and very nice. The local authority car park was very reasonable and a stones throw away from the hotel, perfect! Staff were very friendly. Would stay again.
Stayed in May 2024
Reviewed: 10 May 2024
Nigel
United KingdomCost of hotels in general is to high.
Breakfast included
Stayed in May 2024
Reviewed: 10 May 2024
Nigel
United KingdomNothing
Breakfast included
Stayed in May 2024
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