Waterloo Square, St James Boulevard, Newcastle upon Tyne, NE1 4DN, United Kingdom
#19 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 5062 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
9.2
Facilities
8.5
Staff
9.3
Value for money
8.6
Free WiFi
8.8
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End of dialog contentReviewed: 12 March 2024
Karen
United KingdomBed was comfortable and room was a good temperature. Included breakfast was a great bonus. The location was close to the Railway Station and a 10 minute walk to the centre of Newcastle.
Stayed in March 2024
Reviewed: 12 March 2024
Hui
ChinaStaff
Location, Breakfast
Stayed in March 2024
Reviewed: 11 March 2024
Louise
United KingdomRoom Cards kept voiding, known issue but quite annoying.
Warm friendly welcome, with a bit of banter
Stayed in March 2024
Reviewed: 10 March 2024
Femmy
NigeriaNil
The Complementary Breakfasts were Superb. There were varieties of items to select from.
Stayed in December 2023
Reviewed: 8 March 2024
Richard
United KingdomThe luke warm breakfast buffet food in the warmers
Perfect location Room shower bed all 👌👌staff too
Stayed in March 2024
Reviewed: 7 March 2024
David
United KingdomNothing
Staff very friendly good location
Stayed in March 2024
Reviewed: 7 March 2024
Paul
United KingdomA staff member tried to gain access at 8.30am as they thought the room was empty 😡
Friendly staff on reception
Stayed in March 2024
Reviewed: 6 March 2024
Mark
United KingdomMinor point. The full English options were limited. No tomatoes beans hash briefs. But nice breakfast. despite this.
Lovely staff. Nice room. Great location.
Stayed in February 2024
Reviewed: 5 March 2024
Ireland
United KingdomI would have liked my room to be bigger, for a double room.
It was a very nice hotel.. Staff friendly and helpful
Stayed in March 2024
Reviewed: 5 March 2024
Margaret
United KingdomNothing really as was such a bargain price
Excellent value for money and with breakfast thrown in. Reception staff so welcoming and friendly
Stayed in March 2024
Reviewed: 4 March 2024
Adam
United KingdomTiny rooms.
Stayed in March 2024
Reviewed: 4 March 2024
Eric
United KingdomBed was a bit small and the breakfast was limited to bacon /sausage/scramble egg/beans for hot food. Room for improvement.
Staff were great ,location very good and clean.
Stayed in March 2024
Reviewed: 2 March 2024
Diane
United KingdomEverything was good.
Very well situated for the areas we wanted.
Stayed in March 2024
Reviewed: 2 March 2024
Nicola
United KingdomNothing all fine
Great location, well positioned for the football ground which we were going to along with the city centre for the bars and restaurants.
Stayed in January 2024
Reviewed: 1 March 2024
Monica
DenmarkTV was very small considering distance to bed. It would be nice with separate shampoo and shower gel instead of the combo that completely dries out your hair. Also, the dispenser was almost empty upon arrival. But these are just minor things.
Extremely friendly staff. Good value for money. Very comfortable bed. Decent bathroom considering size of room.
Stayed in March 2024
Reviewed: 29 February 2024
Benfold
United KingdomVery dog friendly.
We couldn't get coffie from the bar. They said the machine had broken and they where not a loud a new one. Very strange as they did coffee at breakfast. The bed was very uncomfortable. Go down since my last visit. Very dog friendly.
Stayed in February 2024
Reviewed: 28 February 2024
Sarah
United KingdomParking was expensive
Easy to get to
Stayed in February 2024
Reviewed: 28 February 2024
Javsta
United KingdomGreat location with all the places nearby, hotel.was fab and up to date, no wrong doing from me, outstanding service.
Stayed in January 2024
Reviewed: 27 February 2024
Claire
United KingdomAir con in room wouldn’t go lower than 22 degrees. Had to sleep with window open, which meant we heard all the noise outside. Disappointing!
Clean and tidy.
Stayed in February 2024
Reviewed: 27 February 2024
Aerong
United KingdomExcellent location between the station and metro arena which we were attending.
Stayed in February 2024
Reviewed: 27 February 2024
Andrew
United KingdomNothing
Location, breakfast, staff
Stayed in February 2024
Reviewed: 26 February 2024
Holly
United KingdomThere was a red stain on my pillow
Closeness to station
Stayed in February 2024
Reviewed: 25 February 2024
Stuart
United KingdomNothing
Excellent location, friendly staff.
Stayed in February 2024
Reviewed: 24 February 2024
Kate
United KingdomNoise from main road. Breakfast was a bit limitedgrear
Location and cleanliness
Stayed in February 2024
Reviewed: 24 February 2024
Paul
United KingdomWasn’t anything I disliked
Location was really important for me, just a small walk into the city centre.
Stayed in February 2024
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