check in was a little slow.

A wonderful stay at a fabulous spa hotel. The spa facilities are excellent with 3 different spa pools, one outside and the sun even shone!. Lovely, comfortable room overlooking the park with a special message, chocs and card for our anniversary. Fantastic!

Stayed in May 2024

Recently renovated and done to a high standard, rooms are big well equipped and comfortable, spa has great modern clean facilities. Breakfast was excellent and good value. Bar has nice atmosphere and good selection of drinks and snacks. Buxton is a lovely old town and there's good places to eat. The tapas bar round the corner is excellent

Stayed in May 2024

Only negative was the phone in the room lights up at night which is a little distracting but wouldn’t put me off visiting again.

All areas of the hotel were clean . The spa facilities are amazing.The breakfast choice was fantastic and the cooked to order main breakfast was lovely.Staff around the hotel are attentive and professional.

Stayed in May 2024

Some mold type stuff round the pipework in the pool area.

The staff were so friendly and the facilities were brill

Stayed in May 2024

We would have liked an early check in just to refresh before the wedding but this would be charged at £100 this is excessive, and as the wedding was at the hotel feel you should offer this to wedding guests, we had to leave the pre wedding breakfast to check in ..... also, since booking the hotel, I have been bombarded with marketing nearly daily do you want to book an evening meal ? Do you want to book a spa etc Our focus was to be at the wedding so no need for these extras.

Lovely hotel nice ambience, we were there for a wedding which was excellent Rooms were beautiful, clean , well decorated just gorgeous.

Stayed in May 2024

Why not have info in rooms about Wi-Fi etc? And for £350 a night maybe more than just two small bottles of Buxton water! Better signposting to some rooms (e.g 205!)

Spa and facilities excellent.

Stayed in May 2024

Everything ! The spa / rooms and the staff

Stayed in May 2024

Not hotels fault - but the entrance isn't very obvious! Would be good to have a couple of planters or something to denote where the main door is :)

Great Breakfast

Stayed in May 2024

Breakfast was disappointing, we had clarified about gluten free before booking, and when we went to breakfast and things were just taken of the breakfast instead of replaced and we were not told this was going to happen, best disappointed

The spa facilities and the room

Stayed in May 2024

Check in was quite chaotic, staff seemed a bit stressed and perhaps needs to be organised more efficiently, by the time we got to use the spa facilities it was almost 4 pm

Beautiful hotel, breakfast was fab

Stayed in May 2024

Steam room was disappointing - and I got lost trying to find my room

It’s a beautiful building and the facilities

Stayed in May 2024

At breakfast, the hot food was very slow and the coffee was very bitter and silty (as though it was ground far too finely for a french press). At the bar, my burger was very over cooked to the point that it was tasteless and rubbery - I sent it back and the situation was rectify well.

The staff were truly amazing across every area of the hotel and spa. The hotel's specs and decor are sophisticated but warm and homely. Checking in and out was easy and the valet parking was seamless.

Stayed in May 2024

Amazing thermal pool - fabulous breakfast - phenomenal staff ! Wow wow

Stayed in May 2024

Nothing

Unique, pleasant, relaxing

Stayed in May 2024

Comfortable room .Excellent breakast . Staff were friendly and helpful. The spa was great. Lots of facilities and not too busy.

Stayed in May 2024

Bed was a bit stiff.

Absolutely adored it:)) spa was relaxing and massive, food was delicious, room was luxurious and the building itself is so well kept.

Stayed in May 2024

The extractor fan in the bathroom was not working. The package for the shower hat was empty.

Breakfast was great. All staff were friendly and very helpful.

Stayed in May 2024

I was surprised to see the one usual option of Smashed avocado on sourdough bread was not available

The breakfast menu was very extensive, with both continental and traditional options available. The staff were attentive and pleasant.

Stayed in May 2024

The spa was one of the nicest we have experienced however there are touches that need to be made such as the door frame of the white door (outdoor pool area) where the metal has rusted between the tiles and paint. And the doors that have misshapen by the lower floor twilight pool and for all the rooms to be working as two were out of order. All these are such small, easy to fix adjustments and did not impact on our personal experience. I am incredibly particular and these would elevate your customers experience from superb to exceptional.

The hotel was beautiful, the room we stayed in was stunning, we couldn’t have asked for a better experience.the staff were all friendly and professional.

Stayed in May 2024

It was amazing, fabulous spa.

Stayed in May 2024

Can’t use lockers in the spa if you have stayed in the hotel very bizarre so no where to put your belongings that are locked away and easy accessible when you have checked out of the hotel just odd little things like that

Beautiful restored old property very modern trying on with the refurbished old

Stayed in May 2024

Nothing!

A beautiful building, a good sized room and very comfortable bed. Breakfast was delicious with a great choice on the menu, I particularly liked that local produce was used. The staff were very attentive and on arrival we had a very kind gesture of a card and bottle of chilled Prosecco waiting for us in our room as our stay was to celebrate a birthday and anniversary, a really nice thought, we will definitely go back again!!

Stayed in May 2024

Beautiful property and location, Spa facilities are 10/10

Stayed in May 2024

We struggled with the shower a bit.

The high ceiling the decor the whole thing really.

Stayed in May 2024