Location was amazing.

Stayed in February 2024

The hot water did not work the 1st morning. I contacted Stayo and I was given instructions ( via email) on how to reset the hot water which then worked- all of this took over an hour to sort out . The hot water did not work the 2nd morning either and there was an alarm sign on the boiler display . It worked after I reset the boiler but we were again delayed because of this . I noticed on the fuse box resetting box that a maintenance check was due in February 2022 - 2 years overdue!!

The location and good space in the apartment for 4 people.

Stayed in January 2024

No instructions on how to use the cooker/oven. Had to phone up the main office. Also the lock/code system wasn’t easy to use. A bit like trying to complete a ‘breakout’ challenge. I wouldn’t recommend to older guests as it’s complicated to get into the flat and the stairs are very very steep. We were a little unnerved by the sounds of rodents in the piping/vents above the bedroom at night. I suppose it is London tho….

Location was great and facilities fab! Wear and tear on the chairs- they should’ve been replaced. Nothing provided to do the washing up, a scourer and tea towel would’ve been helpful.

Stayed in November 2023

It was quite noisy through the night due to the location of the apartment

The location was fantastic!

Stayed in November 2023

Lots of stairs to access, not mentioned in ad. (Was ok climbing them but would have like to have had warning) No written instructions re operating things eg thermostat or stove Unable to get thermostat working for heating I was travelling alone, but if there were 2 people, there isn’t any second armchair

Very clean, wonderful location: close to tube/ Elizabeth line, close to theatre district , British museum, lots of food places nearby and 3 supermarkets within few mins walk. very good instructions re accessing the apartment, pretty well set up in kitchen, comfy bed.

Stayed in November 2023

We had some issue with the hot water, sadly but the staff was there for us when we called them. Even when I message them via the website they are there within an hour. I cannot really complain about anything and I am glad we stayed there

Great location. Big spacious flat with everything that you need. I was happy to stay there because everything was in a walking distance away from the flat, plus there were metro stations. The price is also great for the area. The staff and the customer service is amazing

Stayed in October 2023

Showers were freezing cold. No heat at all and we couldn't work out how to get hot water. This was fine for a one night stay but would have needed assistance for longer. The apartment is on the third floor so be prepared for a lot of stairs. The sofa bed collapses when acting as a bed and isn't very comfortable to sleep on.

The apartment was really spacious. We stayed in this apartment for one night as a group of 7 women. There are 3 good sized rooms with double beds in, 1 room has an En Suite. The sofa also extends to a double bed. There was no noise issue. The area is great and right off Oxford Street, a very short walk to the nearest tube station. Lots of shops nearby. I'd stay again, great value for money.

Stayed in October 2023

The bed could be bigger.

Very central and very clean. Literally two steps from Oxford street. Good isolation, heard very little noise.

Stayed in October 2023

So many stairs to go up lol. Hand soap empty and microwave stopped working midway through making scrambled egg

Spacious. Could do with an extra sofa in lounge maybe along the window wall though. Nice bathrooms. Comfy beds

Stayed in October 2023

No hot water after some use

The apartment is at a very convenient distance to all tourist spots in London. Clean, comfortable rooms.

Stayed in October 2023

No coat hangers.

Location was fantastic. Lots of room, good kitchen. Modern bathroom. Washing machine.

Stayed in September 2023

Complicated check-in process: lots of emails, requesting too much information. Required a deposit of around £250 to get code and keys to the apartment, which we had not expected. It was quickly returned after our check-out though. For access you have to go up the stairs the equivalent of 2 floors. The double bed in the bedroom isn’t very large.

Great location. Clean. Well equipped apartment.

Stayed in August 2023

Nothing .

Perfect location , quiet and clean

Stayed in September 2023

Noise

Central to the city

Stayed in September 2023

Wasn't ready after check in time. No key ready

Great location

Stayed in August 2023

The booking process was excessive with a lot required with regards to ID/big deposit to be paid up front. Would have been nice to have some nice coffee there.

AMAZING location, just 7 mins from The Palace Theatre which is why we booked the flat. Clean flat, great shower. The beds were comfy and it was easy to access / pick up keys. Despite central location and being near to restaurants and bars it was not too noisy at all.

Stayed in September 2023

We had trouble with the hot water, however this was straight away resolved once Stayo had been contacted.

The property was clean and very well equipped. It was also in a brilliant location.

Stayed in August 2023

Sofa was really stained and dirty so wasn’t comfortable sitting on it :( A shame because literally everywhere else was super clean.

Location, space in the apartment and the hosts were really amenable.

Stayed in August 2023

Dealing with the booking before our stay was a challenge. I have never had to fill out so much paperwork and fulfil so many requirements before staying anywhere! Plus having to send a damage deposit ahead of time under the threat of canceling our booking felt a bit heavy handed. The suite had a washing machine but no dryer, there was no hand soap of dish soap in the kitchen and no cloth to wipe down counters or hand wash dishes. Plus there are a lot of stairs to drag suitcases up, and too many keys/codes to get in. It’s like a geocache! 😂

Location was great, very walkable to all of the major attractions we went to as well as the underground. Kitchen was nice, close to grocery stores and shopping. Easily walkable to restaurants and pubs

Stayed in August 2023

Sofa only seated 2, only 5 seats at table, fine for us as only 4 but can sleep 6 so should have 6. Bit stingy with tea, sugar ect.

Location was brilliant, comfy beds good communication when we had an issue

Stayed in July 2023

keycard to access the location was not available in the box. After calling the service desk this problem was solved

Stayed in July 2023

3rd floor, no lift (but good exercise).

Very quiet location despite central location. 3 double beds + 2 bathrooms. Own cooking facilities

Stayed in July 2023

The windows were very dirty on the outside, not pleasant to look through. Very little information is provided, just a short notice on the wall that we only saw after already rang up to ask for the wifi code. Also had to ring for info on the cooker, which should have been displayed next to it.

Great location; I really appreciated being able to leave our bags before check in (which is quite late, 3pm). The apartment was clean and tidy inside. Good selection of utensils.

Stayed in July 2023

Cooling system could be improved.

Great location. Spacious to fit whole family comfortably. Clean and modern kitchen facilities.

Stayed in June 2023