Allan House, City Road, Newcastle upon Tyne, NE1 2BE, United Kingdom
#7 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 1555 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
8.7
Facilities
9.0
Staff
9.3
Value for money
8.4
Free WiFi
9.1
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End of dialog contentReviewed: 30 May 2024
Marios
United KingdomNothing
The bedroom with the mezzanine bathroom.
Stayed in May 2024
Reviewed: 27 May 2024
Gabrielle
Abkhazia, GeorgiaThere is no fault whatsoever it's perfect in every way I myself have been going since it opened for a coffee every Saturday with my friend and I love it
I have booked with this hotel on 2 occasions for my grandchildren 21st with their girlfriend/ boyfriend, and they have absolutely loved it
Stayed in May 2024
Reviewed: 27 May 2024
Kate
United KingdomThe late night room service menu was lacking in choice and the Croque Monsieur was not good value.
Staff excellent especially Suad who was on late night duty both nights. I was complimentary upgraded on the second night to avoid switching rooms which was much appreciated.
Stayed in May 2024
Reviewed: 25 May 2024
Michael
United KingdomThe room was a fantastic
Hotel was excellent. Has a great style.
Stayed in May 2024
Reviewed: 24 May 2024
Michael
IrelandCar Parking is dire and badly organised
facility
Stayed in May 2024
Reviewed: 24 May 2024
Neil
United KingdomNo complaints
Clean room and very comfortable bed.
Stayed in May 2024
Reviewed: 24 May 2024
David
United KingdomNothing I can think of.
Nice welcoming property, relaxing bar and fantastic bistro.
Stayed in May 2024
Reviewed: 20 May 2024
Paul
United KingdomThe barman was rude and condescending. Lacked people skills at every level. Room windows were dirty,window ledge was full of dust,window blind had broken slats.
Location was spot on for our needs.Reception staff were absolutely fabulous,warm and helpful.
Stayed in May 2024
Reviewed: 14 May 2024
Colette
United StatesRoom service could have been extended to a later hour. By 10pm, nothing was available!
The on-site restaurant was good although the breakfast was the standout meal we had. Dinner was uneven. My family had an excellent beef bourguignon, and the mussels I ordered were delicious. I also had a steak, but it was underwhelming and overcooked. Overall the meal was still good especially the pot du chocolate!
Stayed in April 2024
Reviewed: 12 May 2024
Caroline
United KingdomThere was a minor issue with cleanliness in the room but this was quickly put right by the staff and didn’t detract from our stay in any way.
This was our second visit here visiting our son at university. The location is ideal with an easy walk down to the river, the staff are friendly and welcoming. We will definitely stay here next time we come.
Stayed in May 2024
Reviewed: 8 May 2024
Jason
United KingdomNothing
Great room Best room I’ve ever stayed in
Stayed in May 2024
Reviewed: 6 May 2024
Joy
United KingdomNothing
It is unique in its build and decor.
Stayed in May 2024
Reviewed: 30 April 2024
Robin
United KingdomParking
Staff very professional and friendly.
Stayed in April 2024
Reviewed: 29 April 2024
Laura
United KingdomSo much character. The staff couldn’t do enough, fantastic facilities and the baths were amazing
Stayed in April 2024
Reviewed: 28 April 2024
Britt
United KingdomBooked a room here for my adult son who was attending a fancy dress birthday party nearby. I mentioned that he was neurodiverse when I called to confirm. When he got to the hotel, they had put him in a room which had three steps down as you walked in, then you had two steps up to get to the bath and another three steps down to get to the sink. People who are neurodivergent sometimes (not always) have difficulties with spatial awareness and balance. This room was a death trap for someone like him and he would undoubtedly have fallen. He is a gentle soul and would probably not have complained, but I told him to go down immediately and change his room. Then he was put into an accessible room which was the only thing that they had available, but at least it was all on the flat with no trip hazards. The shower had a slippery metal floor and there were no grab rails. Luckily there was a non slip mat. He noticed that the alarm cord by shower and the loo were each tied up in little black bags high up. Unreachable if you were in a wheelchair😂😂 you do wonder! He commented that it was also quite noisy on the road outside. His train back to London on Sunday left at 14:32 so he requested a late checkout. He was charged £20 for this. In most of the Newcastle hotels we’ve stayed in this is something that was offered on a complimentary basis. We were already paying £200 for the ‘deluxe’ room per night. So penny pinching!
The hotel is very nice, front of house staff were lovely, as was the restaurant where he had a great meal. Very good location for the party I was attending.
Stayed in April 2024
Reviewed: 28 April 2024
Ben
United KingdomOur air con (heating) worked very poorly, on all settings and fan speeds in cristal room. Car park is incredibly small Rooms are expensive but some are nice. So can be justified for a special occasion.
Hotel du vin is a lovely hotel with the more expensive rooms being very nice. Staff are always on point and helpful.
Stayed in April 2024
Reviewed: 26 April 2024
Greg
United KingdomThe room was immense and very comfortable. Ive stayed at a few of the Hotel Du Vin locations and have never been disapointed
Stayed in March 2024
Reviewed: 21 April 2024
Hazel
United Kingdomthe refreshments! no kettle or tea not everyone likes strong coffee and a feel that was disappointment
The room was spacious and luxurious. pristine and with an abundance of toiletries.
Stayed in April 2024
Reviewed: 19 April 2024
Victoria
United KingdomRight next to busy main road with single glazed windows made for a noisy room. I luckily had ear plugs so not an issue for me. Open plan bath and shower in the room looks nice, but all the windows and mirrors in the room became very steamed up, and none of the windows open, so not very easy to clear.
Beautiful historical building with understated and tasteful decor. Very comfortable large bed. Incredible free standing bath, incredible shower. Excellent food and service, dog friendly.
Stayed in April 2024
Reviewed: 18 April 2024
Liszatt
United KingdomThe prices could be a tad more competitive, was surprised by the drink prices
I liked the deluxe room, we stayed in, it had a cool upstairs and downstairs!
Stayed in April 2024
Reviewed: 17 April 2024
Susan
United KingdomNothing
Amazing place to stay! Friendly staff, spacious room. Lovely bed and toiletries
Stayed in April 2024
Reviewed: 17 April 2024
Andreas
United KingdomThe room was amazing, clean and also very large. The hotel was really well designed and the reception were very helpful and welcoming. Was a short taxi ride into the centre to get food.
Stayed in April 2024
Reviewed: 16 April 2024
Anthony
United KingdomNothing
Everything absolutely amazing
Stayed in April 2024
Reviewed: 16 April 2024
Matthew
United KingdomNothing at all!
Incredible room and staff. Everything was made perfect for our anniversary
Stayed in April 2024
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