11 Bristo Place, Old Town, Edinburgh, EH1 1EZ, United Kingdom
#26 of 169 hotels in Edinburgh
Guests' ChoiceBased on 1532 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.5
Facilities
8.9
Staff
9.4
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 9 May 2024
Alan
United KingdomN/a
Everything about this hotel was amazing .room was awesome
Stayed in May 2024
Reviewed: 7 May 2024
Caroline
IrelandThe room was very warm even when heat turned off.
Breakfast was very good.
Stayed in May 2024
Reviewed: 3 May 2024
Thiago
CanadaThe only bad thing about our stay was the toilet seat, which wasn't working correctly and we had to flush multiple times.
The hotel is amazing, it's visually stunning and offers high quality service. Everything is clean and organized. The breakfast was great and very convenient. Definitely recommend.
Stayed in May 2024
Reviewed: 2 May 2024
Sandra
United StatesNeeded an outlet in the bathroom
The entire staff of the hotel were very accommodating. Breakfast was wonderful
Stayed in April 2024
Reviewed: 1 May 2024
Clive
United Kingdom...(1) I asked them to book a taxi for my departure, they did, at the correct time, and then sent it away because they wrongly thought it had turned up at the wrong time. (2) althouth the room was fantastic in every other way with great bathroom, wonderful shower, brilliant bed and lots of lovely little thoughtful extra touches, the curtain - even with a blind under it - simply didn't hang or fit well enough to keep the room dark (with dawn very early this time of year) and as it overlooks a busy road from not very high up, the window sound-proofing needs to be better.
Everything really good - great room, lovely friendly helpful staff, comfortable (though very expensive) bar - except...
Stayed in April 2024
Reviewed: 1 May 2024
Susan
United StatesThere was nothing I did not like
I liked the hotel a lot. It was a cool space that was very welcoming . The staff were exceptional nice and helpful. Our room was a suite and it was lovely. The breakfast in the morning was excellent. We ate dinner in the dining room two nights of our stay and that was lovely. The food was good and the staff excellent. They were very busy one night and our order took a little longer and they complimented us a discount. That was very nice . Not necessary ,for it was only a little longer, but very nice.
Stayed in April 2024
Reviewed: 28 April 2024
Frank
South AfricaBreakfast service very slow. Scrambled eggs very poor.
Convenient.
Stayed in April 2024
Reviewed: 25 April 2024
Alexandros
United KingdomPrice, access issues to 3rd floor, had to find a workaround
Location was great. Staff were friendly and the vibe was what you would expect from a nice hotel
Stayed in April 2024
Reviewed: 22 April 2024
Dale
United KingdomNothing at all.
Outstanding quality hotel.
Stayed in April 2024
Reviewed: 22 April 2024
Dayna
United StatesCan’t think of anything.
Everything! I just wish we could have stayed longer. We stayed in a junior suite with a tub in bump out windows overlooking the rooftops and street below. No issue with privacy. The bathroom with the shower was gorgeous. Great location. Glad I chose to be off the Royal Mile by maybe 1-2 blocks. Not far at all. Still felt like I was on the excitement of it all, but at the same time calmer, if that makes sense. If I go again, I’ll definitely stay here.
Stayed in April 2024
Reviewed: 19 April 2024
Steven
United StatesSlow service by the bar staff although the non-alcoholic beverages were outstanding and beautiful.
Great location and the new bedding is so comfortable and luxurious.
Stayed in April 2024
Reviewed: 18 April 2024
Fudda
KuwaitLocation, staff and quite.
Stayed in April 2024
Reviewed: 15 April 2024
Joanne
United KingdomHotel was beautiful
Stayed in April 2024
Reviewed: 15 April 2024
Katie
United KingdomThe service was slow at the bar when we'd come back from the theatre, It was just one guy - and we didn't mind waiting, but for just one glass of wine we waited about 15 mins.
Lovely staff throughout the whole of the stay. Our room was amazing (I think we may have been double upgraded - so thank you!), and super clean. We loved the additional extra to celebrate my birthday. Those small things really add a special something to the trip.
Stayed in March 2024
Reviewed: 11 April 2024
Bibsandbubs
United KingdomWe loved the quality of the hotel, the food and the expertise of the staff who obviously care about their guests.
Stayed in April 2024
Reviewed: 7 April 2024
Paul
United KingdomFantastic location in Old Town. Beautiful hotel with great staff. Food was great but loads of bars and restaurants nearby.
Stayed in April 2024
Reviewed: 7 April 2024
Ian
United KingdomTheir "basic" room is top notch - generous size, comfortable bed, bathroom good Bistro menu superb - beautifully cooked steak nd well matched Malbec red wine Breakfast excellent
Stayed in April 2024
Reviewed: 6 April 2024
Mark
Irelandonly shower in bath. needed updating
beautiful hotel and close to everything
Stayed in March 2024
Reviewed: 3 April 2024
Tai
United KingdomWe got upgraded to the Thierry Lombard suite. Wow. What a room and what a bed!! Emperor size I believe. It was all nearly perfect but for one thing. The shower is simply not strong enough. It’s a large rain shower that is barely capable of dripping water. I’m not exaggerating. Maybe there was a problem with water pressure during our stay but if not then something has to be done to improve the water pressure of the shower.
Fantastic location. Hotel itself was superb. Really personal, beautifully furnished and decorated throughout. Just oozes quality the moment you walk into the small courtyard. Staff all really attentive and super friendly. Hospitality at its best. Something that large chains even 5 star high end chains rarely achieve.
Stayed in April 2024
Reviewed: 2 April 2024
Blanca
United StatesIt was a bit difficult to get around the hotel. Rooms are not numbered, they have wine names. Charming but I got lost more than once.
Staff was exceptionally helpful.
Stayed in April 2024
Reviewed: 1 April 2024
Vineet
United KingdomThe location, service and the warm people managing the hotel. The suite was worth.
Stayed in April 2024
Reviewed: 1 April 2024
Diana
United StatesThe lift didn't go all the way to my suite which sucked with my heavy luggage, but I need to pack less next time!
It was close to everything, the breakfast was great, the room was large and had everything I needed. The hotel and the room were gorgeous. I thoroughly enjoyed the tub after walking around in the cold drizzle of the day. I was able to come and go from the property to the castle a couple of times while I was there. Nice desk area to do a little work.
Stayed in March 2024
Reviewed: 30 March 2024
Anderson
United KingdomOnly being able to stay one night! Our fault as that's all we booked! Will know better next time! Not being able to post more photos, I took lots!
From the moment we checked in we were treated like old friends! Gorgeous, atmospheric hotel in a great location for exploring Edinburgh by foot! Our room was upgraded as we were celebrating my husbands birthday, champagne and chocolates waiting for us! We stayed on a dinner, bed and breakfast, the food was exceptional and staff throughout the hotel were warm and welcoming.
Stayed in March 2024
Reviewed: 30 March 2024
Laura
United StatesLoved the amenities, bath, bar
Stayed in March 2024
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