Church Street, Birmingham, B3 2NR, United Kingdom
#72 of 72 hotels in Birmingham
Guests' ChoiceBased on 1973 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.3
Facilities
8.3
Staff
8.9
Value for money
7.8
Free WiFi
8.7
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End of dialog contentReviewed: 16 December 2023
Tom
United KingdomNo decent room service and lack of information on menus
Decor and location
Stayed in December 2023
Reviewed: 14 December 2023
Carlton
United KingdomThe room was excellent and very comfortable.
Stayed in December 2023
Reviewed: 13 December 2023
Maxine
United KingdomNothing
Immaculately clean, great bedding, great location, safe
Stayed in December 2023
Reviewed: 11 December 2023
John
United KingdomBar service was slow. Only one bar staff for a 4 star hotel when they have to produce cocktails, coffees etc is ridiculous. She tried very hard but cannot possibly keep people happy.
Room excellent, food very good. Reception very good.
Stayed in December 2023
Reviewed: 11 December 2023
Philip
United KingdomKept running out of items at breakfast, and these were not replenished quickly.
Room was amazing
Stayed in December 2023
Reviewed: 10 December 2023
Gail
United KingdomNothing
Everything
Stayed in December 2023
Reviewed: 4 December 2023
Allan
United KingdomLight pollution in room... need better curtains to block out light/sound
Great location, elegant hotel, wonderful room.
Stayed in December 2023
Reviewed: 30 November 2023
Debbie
United KingdomNothing to add. Enjoyed our stay, lovely bar area. Had a great experience, breakfast was lovely.
Lovely Room and hotel was beautifully decorated. Staff very friendly and attentive, would definately stay again at the hotel. Great location.
Stayed in November 2023
Reviewed: 30 November 2023
Yvonne
United KingdomLocation, room size, facilities, lovely staff
Stayed in November 2023
Reviewed: 29 November 2023
Adrian
United KingdomAmazing room and staff were great
Stayed in November 2023
Reviewed: 29 November 2023
Duncan
United KingdomThere wasn’t anything I didn’t like.
Great hotel, good location very comfortable room and bed
Stayed in November 2023
Reviewed: 29 November 2023
Anna
NetherlandsThe bathroom was not very clean with mould on the shower glass, the windows were really high in the room preventing to look outside.
The location was central and the room was spacious.
Stayed in November 2023
Reviewed: 26 November 2023
Suzanne
United KingdomNothing
Close to shops, lovely walk through the cathedral Xmas markets
Stayed in November 2023
Reviewed: 26 November 2023
Tamara
United KingdomThe hot water was not hot enough and found the buffet pastries hard.
The rooms were lovely, and the toilet clean. The bath gel and everything provided was top quality. Hot breakfast was lovely, staff were so helpful and location was perfect from New Street station. The bar staff were amazing.
Stayed in November 2023
Reviewed: 24 November 2023
Joanne
United KingdomBigger English breakfast for my partner!!
Loved the breakfast Great location Great deal & big room Lovely chocolates !!!!!
Stayed in October 2023
Reviewed: 21 November 2023
Justin
United KingdomSome of the outside noise could be filtered out with double glazing.
Very good hotel. Room was lovely and shower magnificent. Lovely breakfast.
Stayed in November 2023
Reviewed: 12 November 2023
Julian
United KingdomBreakfast was poorly and incompletely delivered .
Stayed in November 2023
Reviewed: 12 November 2023
Ainsley
United KingdomLocation great, very helpful and friendly staff. Breakfast was very good.
Stayed in November 2023
Reviewed: 11 November 2023
Catherine
United KingdomThe bar downstairs
Stayed in November 2023
Reviewed: 11 November 2023
Jennifer
United KingdomRoom was definitely extremely overpriced, our room was less than half what we paid on any other day which was really disappointing but we needed the room so paid anyway. We were told there'd be a nespresso, slippers and robes but there weren't which made paying over 2x a little bit frustrating.
Room was very nicely decorated, staff were super friendly and efficient! No noise at all from other guests which was fab. Was also let in 2 hours early by the lovely front desk lady so I was extremely grateful for that, I have a number of health issues and was in agony from travelling and walking so was very very grateful!
Stayed in November 2023
Reviewed: 7 November 2023
Sandra
United KingdomGlasses in room were not clean
Room was spacious and well appointed. ALL staff went the extra mile.
Stayed in November 2023
Reviewed: 7 November 2023
Hannah
United KingdomLovely hotel, very comfortable bed and pleasant room, great area.
Stayed in November 2023
Reviewed: 1 November 2023
Julie
United KingdomHot water in the shower wasn’t hot! They also don’t take cash and was almost shocked at us asking.
Location
Stayed in October 2023
Reviewed: 31 October 2023
Samira
United KingdomNothing
Clean, peaceful, lovely room
Stayed in October 2023
Reviewed: 30 October 2023
Mmga
United KingdomNo staff in the bar so a wait for a drink. Wouldn’t have minded but the bar seemed excessively expensive. If I’m paying those prices would prefer to not have to look for bar staff.
Great location, historic building. Spacious room (we were upgraded to a suite, which was huge).
Stayed in October 2023
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