What happened to the safe and fridges in the room. Really disappointed

Stayed in May 2024

Would have liked a later check out Could have done with fan or air conditioning

Spacious rooms lovely staff

Stayed in May 2024

Rooms were a little dark although I realise its the look

Food was excellent and staff very professional

Stayed in March 2024

The room service menu was pretty poor, and in French, I really didn't know you were ordering g unless you are French. Also called at 9.30pm and was told there was no room service until 11pm. Also, the blinds didn't keep out much light in the morning.

Size of the room. The location was great for everything in town. The shower was lovely too and a big bath.

Stayed in May 2024

The room I was allocated the en suite was up a flight of steps. Very inconvenient to have to go upstairs. Hotel rooms have names not numbers so more difficult to find

Very smart and grand Hotel. Superb big room. Allocated room not suitable (see above) but changed instantly by reception. Good service.

Stayed in May 2024

The breakfast offering is poor for a hotel at this price point. A bit makeshift, with a limited choice and a fiddly 'make your own tea' set-up. We've had better breakfasts at Premier Inns.

This is a very good city centre hotel, with easy access to all facilities. Big, comfortable room (we upgraded, for not that much, to a suite), great bed, and fresh milk in the fridge is a nice touch. A special shout-out to Daria in the Bubbles bar, who gave great advice on the lunch menu (and the food was excellent too). Parking is a 10 minute walk (from car to reception) at Snow Hill station, and £18 for 24 hours, so something to factor in.

Stayed in May 2024

The unfriendly receptionist

The spacious room. The vues on the ground floor.

Stayed in May 2024

Some areas were VERY dark! Corridors not well lit, bar area was quite busy when we arrived but service was very slow. The location was great in terms of being in the centre, but really noisy at night! There were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am onwards, slamming doors and screaming, parents should really be more considerate of other guests when staying in hotels with children! I would never have allowed my child to behave in that way when away from home so early in the morning disturbing others. Also, breakfast in the morning, plates were delivered promptly and were hot, sadly the food on them was almost completely cold! I’ve experienced hot food on plates many times but never cold food on boiling hot plates! This needs addressing then overall breakfast experience would be great!

Great location, rooms large and well equipped although toilets in the bedrooms need replacing, lids are scratched and they look grubby! Nice bathroom products, extremely comfy beds and pillows

Stayed in May 2024

Heating was on full blast and boiling!

Lovely location, room, atmosphere etc

Stayed in May 2024

Breakfast and add on's extraordinary expensive, no gym or spa which for a hotel such as this I would of expected. Door slamming on corridor needed the closer fixed properly, kept us awake. Small things but coffee and tea making - no light in the cupboard so couldn't see what you were doing even with room lights on, also would of expected a mini fridge.

Location was excellent, decor and attention to detail, cleanliness was good. Grand feel to hotel, comfortable and spacious.

Stayed in April 2024

The main problem was that the bed was much too short. We were in a classic room, and the bed base and headboard overlapped the mattress meaning that the mattress available was much too short. There was an end on the bed as well so we couldn't stretch out. It meant I kept waking up all night every time I tried to stretch my legs in my sleep. You'd need to be about 5'5" or smaller to sleep in this bed comfortably. The annoying thing is that this must be a known issue and these bedframes obviously need replacing, we can't be the first people to discover this. Hotel du Vin management need to replace these asap for beds that are actually big enough to sleep in! A shame because everything else about the stay was very nice.

Nice atmosphere, friendly staff. Room was spacious. Reception staff member gave us a voucher for a free drink at the bar which was a nice touch.

Stayed in April 2024

£44 for the breakfast on arrival was a bit pricy when it was £24 online - I didn’t pre book as I wasn’t sure whether my other half wanted a breakfast or not.

The breakfast was lovely ordered from the menu and lots to chose from at the continental. I couldn’t fault the drinks either, fresh juice, water or a selection of hot drinks.

Stayed in April 2024

I stayed on the second floor, very close to the entrance door from the landing. This door did NOT have a soft close, it was slamming shut constantly throughout the late evening and night. Not conducive to a good nights sleep. My show screen also not great, the seal at the bottom clearly did not work. Once out of the shower, I noticed it has flooded most of the bathroom floor. Both problems reported to reception when I checked out.

The staff were very welcoming and helpful. My room was good, lovely large bed, very comfortable. A decent sized desk for me to work at. Bathroom was nice, lovely big bath. Breakfast was also very good.

Stayed in April 2024

Access, more than difficult for some.

The friendliness and helpfulness of the staff team.

Stayed in April 2024

N/A

It’s a beautiful hotel and the rooms are gorgeous - highly recommend an upgrade to the larger rooms for the space

Stayed in April 2024

Room decor was dark, lighting was very poor.

Great location, great food, helpful and friendly staff

Stayed in April 2024

Quality of room fittings was disappointing. Mostly very squeaky floors and doors and noisy plumbing. More shabby than chic.

Stayed in March 2024

The building is really old and needs some maintenance and refurbishing.

Location is really good and has an original concept.

Stayed in February 2024

Bed wasn’t particularly comfortable!

Rooms were spacious, shower was the best shower I’ve ever had! Staff very friendly.

Stayed in April 2024

spacious comfortable great shower!

Stayed in March 2024

Noisy (understanding the city centre location); suggest providing guests with complimentary earplugs. Some wear & tear in the suite (Clos Mogador) including a brown stain on carpet (between desk and table under the tv).

Central location; service

Stayed in March 2024

Poor tv services. Payed for suite that was advertised with extra large bed and our room had an average size bed

Great location

Stayed in February 2024

Becoming dated. Furniture et al.

Service and staff.

Stayed in March 2024

radiator noise at one point - fixed by turning radiator down. bathroom could do with a bit of an upgrade. room service mushroom risotto wasn't great - the only meal I've ever not been fully satisfied with.

fantastic breakfast, clean room, comfortable nights sleep

Stayed in March 2024