Portinscale, Keswick, CA12 5RE, United Kingdom
#27 of 27 hotels in Keswick
Guests' ChoiceBased on 4198 hotel reviews
6.7Cleanliness
7.0
Comfort
7.1
Location
8.9
Facilities
6.6
Staff
8.5
Value for money
7.0
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 May 2024
Rob
United KingdomWhole place needs a full renovation not been touched in 30 years. Walls and floors are a mess, plumbing is laughable. Could be a beautiful spot with a load of money invested. Very nice staff keep it going.
Good view
Stayed in May 2024
Reviewed: 18 May 2024
Flora
United KingdomPoor condition
Spacious apartment
Stayed in May 2024
Reviewed: 17 May 2024
Anople
United KingdomGreat location.very good breakfast.friendly staff.stunning Lake view.beautiful gardens 🤩
Stayed in May 2024
Reviewed: 17 May 2024
Andrew
United KingdomSome of the staff need a little training in customer service. The hotel does need a revamp, the potential is unbelievable because the location, grounds and shared spaces are perfect.
The view was spectacular and the room was very large. The grounds are lovely and the 3 course evening meal was good considering it was part of a DB&B deal.
Stayed in May 2024
Reviewed: 16 May 2024
David
United KingdomIf you want posh then you need to find somewhere else and pay twice the price.
The Derwentwater hotel was in easy walking distance of Keswick Town centre via a public footpath . Breakfast was very nice with everything you could possibly want. The bar offers a wide selection of beers wines and the all important gin. Food was tasty cooked from fresh . The Derwentwater Hotel is use to serving large groups, our numbers were 20 which didn’t pose any problems.
Stayed in April 2024
Reviewed: 14 May 2024
Leach
United KingdomRooms were tired and dated however did expect this when taking our dog
Staff were all extremely friendly and helpful. Good value for pet friendly hotel Breakfast was excellent
Stayed in April 2024
Reviewed: 13 May 2024
Ray
United KingdomHaving to pay for car parking. But able to park outside on the road
Location handy for Keswick Value for money
Stayed in April 2024
Reviewed: 12 May 2024
Helmut
United KingdomBedroom looking tired
Location and price
Stayed in May 2024
Reviewed: 11 May 2024
Kathryn
United KingdomHotel in need of updating
Location of hotel
Stayed in May 2024
Reviewed: 11 May 2024
Joanne
United KingdomI didnt realise how early the bar menu and restaurant closed. At that time I didnt want to walk into town. So I wished they could have given me a simple sandwich. Anything. Only other thing..I wish people would keep their dogs on a lead in the garden. But I really enjoyed my stay. A quirky and historical Hotel.
Very comfy room I was upgraded the second night because they were scheduled to have work done in the first nights room. The second night my room was lovely and overlooked the beautiful garden. All the staff were very kind helpful and polite.
Stayed in May 2024
Reviewed: 10 May 2024
Phil
United KingdomUnfortunately there was no dishwasher (the reception did not know either) Hence pots and pans not squeaky clean.
Location and self catering
Stayed in May 2024
Reviewed: 10 May 2024
Norman
United KingdomA bit dated but as expected.
Great gardens, good location and friendly staff.
Stayed in May 2024
Reviewed: 10 May 2024
Tracey
United KingdomGreat location
Stayed in May 2024
Reviewed: 10 May 2024
Macdonald
United KingdomJust all very tired inside and has seen better days which gives an unwelcome and untidy feeling. But won't knock it. Once refurbished and reinvested.in this will be a top location to stay.
Cheap and cheerful as they say in a lovely location we got what we expected for an overnight walking stay. The room was nice enough and the staff were pleasant and happy to help. obviously needs a total refurbishment but lovely gardens and lakeside views.
Stayed in May 2024
Reviewed: 9 May 2024
Mike
United KingdomAll good.
Breakfast very good.
Stayed in May 2024
Reviewed: 7 May 2024
Jo
United KingdomShower had no power to it. Whole place needed a bit of TLC - various areas of water damage in bar and restaurant
Location great. Breakfast excellent. Nice grounds and good views from bar and restaurant. Staff friendly. Liked it was dog friendly
Stayed in May 2024
Reviewed: 7 May 2024
Ian
United Kingdomdecor and funiture is a bit tired
dog friendly
Stayed in May 2024
Reviewed: 7 May 2024
Mark
United KingdomDecent breakfast!
Stayed in May 2024
Reviewed: 5 May 2024
Denise
New ZealandIt is difficult to get luggage up and down the stairs if you have health or mobility issues. The bathroom could do with a touch up.
Our room was eclectic, but roomy and the bed was comfortable. There were different dining options which was good.
Stayed in April 2024
Reviewed: 3 May 2024
Ann
United KingdomNeeds quite a bit of TLC definitely on the shabbier side of Shabby chic !
Perfect location and beautiful outside bar area. Good value for money, staff friendly and helpful.
Stayed in May 2024
Reviewed: 1 May 2024
Graham
United KingdomDecor needs refreshing.
Great location. Excellent view. Comfortable suite.
Stayed in April 2024
Reviewed: 1 May 2024
Jennifer
United KingdomThe hotel is in great need of refurbishment and upgrade !! But it was good value for money. Without the location and views we would have stayed elsewhere!!
Wonderful location & views. Short walk to lake. Lovely siting area and garden. Very helpful staff. The need for a total upgrade & redecoration was off set by helpful staff and the location
Stayed in April 2024
Reviewed: 30 April 2024
Malcolm
United KingdomThe shower we had lost pressure and went extremely hot.we reported this as concerned it could happen again but felt the member of staff laughed it off with the suggestion we had a great view.!
Always love staying here! The staff are friendly and absolutely loving the breakfast. The location with the large garden is great with the view of the lake which is a nice place to sit back and enjoy a few drinks and a bite to eat
Stayed in April 2024
Reviewed: 30 April 2024
Tracy
United KingdomOur apartment was unfortunately near the stair case so could hear people walking up and down the stairs. Not the fault of the apartments. I’ve stayed in lots of their apartments and they have been wonderful and quiet.
Location
Stayed in April 2024
Mettmann, Germany
Vicenza, Italy
Ubud, Indonesia
Annaberg im Lammertal, Austria
Versailles, France
Salem, USA
Salzburg, Austria
Preveza, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content