Decor needs refreshing.

Great location. Excellent view. Comfortable suite.

Stayed in April 2024

The hotel is in great need of refurbishment and upgrade !! But it was good value for money. Without the location and views we would have stayed elsewhere!!

Wonderful location & views. Short walk to lake. Lovely siting area and garden. Very helpful staff. The need for a total upgrade & redecoration was off set by helpful staff and the location

Stayed in April 2024

The shower we had lost pressure and went extremely hot.we reported this as concerned it could happen again but felt the member of staff laughed it off with the suggestion we had a great view.!

Always love staying here! The staff are friendly and absolutely loving the breakfast. The location with the large garden is great with the view of the lake which is a nice place to sit back and enjoy a few drinks and a bite to eat

Stayed in April 2024

Our apartment was unfortunately near the stair case so could hear people walking up and down the stairs. Not the fault of the apartments. I’ve stayed in lots of their apartments and they have been wonderful and quiet.

Location

Stayed in April 2024

As all old hotels, need some TLC but they are expensive to up keep. All very clean though and very friendly staff and can’t complain.

Lovely location and hotel. Fab grounds and hotel facilities.

Stayed in April 2024

Decor all a bit 'tired' showing signs of disrepair i.e. room with a view was obscured due to condensation on windows which obviously needed replacing

Location is excellent with nice lake view from bedroom. Dinner in the bar was very good and the staff though young were extremely willing and able to help

Stayed in April 2024

Even as a guest you have to pay £5 per evening to park in the carpark which felt a lot considering you are a paying guest of the hotel which is on average over £100 a night! It was noisy when people walked past the room in the corridor, would sound like the door was going to be opened even though it was locked. There was black mould in the bathoom. All quite dated and looks like it would need a refurb.

The location was great, the staff were friendly and the breakfast was good value.

Stayed in April 2024

Great location. The hotel has its best days long gone but for the few days you gonna stay there I don't believe you should complain. You are there to experience the outdoors and for that, the location etc is perfect. I have to mention the outdoor garden/space, its fabulous. We will sure use them again but maybe those apartments they have on the other side of the road this time. Staff is super friendly and they do their best to make your stay pleasant.

Stayed in April 2024

For what we paid there can't be any complaints

Quiet location good for walking around Derwentwater and close to Keswick Good value accommodation Food and drink reasonable quality and prices

Stayed in April 2024

Car park charges wasn’t good and seemed just a money maker spin.

Old fashioned feel to the property. No airs and graces. Clean and functional for overnight stays. Plenty of hot water for bath. White towels, and bedding.

Stayed in April 2024

Central heating didn't work so was cold on a night. It was reported and the staff did everything possible to try and fix it but they were unable to do so for the 2 days we were there.

Staff were very friendly and helpful.

Stayed in April 2024

I really like this hotel but it needs some TLC. It is a bit uncared for in parts. The car park is handy and at least now free for guests but no option to leave car longer if you need to.

My room was lovely and comfortable with a great view of the lake. Location is great

Stayed in April 2024

No ceiling insulation so could hear every footstep from above & the bathroom needs some TLC. Slightly frustrating that all the doors inside the apartment were self closing so the dog could not have free run of the apartment.

The location was perfect, only 15 min Walk into Keswick. The apartment was spacious & the kitchen had everything you'd need.

Stayed in April 2024

Water pressure very low. Shower not great. Asked at reception and maintenance looked at it, but no change in pressure.

Location amazing. Stunning views over lake. Great walk into keswick. Bar very nice. Staff friendly. Great room size. Stunning view from room.

Stayed in April 2024

The apartment was a little in need of renovation and entrance hall was shoddy. Someone had left a muddy doggy towel draped over the radiator in the hall and the carpet was dirty. We lacked a chopping board in the kitchen and there was no wine bottle opener so I couldn't call it fully equipped. The bar had no ice for the duration of our 3 day stay.

The apartment was an exceptional size and had plenty of bedroom space, good parking facilities, and handy for keswick. The staff were very helpful and friendly.

Stayed in April 2024

GnT with no ice for a couple of days because the machine was broken.. maybe next time just nip and buy a few bags and keep in your freezer.

Location Bed was comfy View

Stayed in April 2024

Had a nice stay. Dining room really needs working on . Our room hadn't been hoovered there was peanuts at the side of the bed and sugar.

Stayed in March 2024

The hotel is very tired and needs a complete makeover. The housekeeping is very poor. There was a very thick layer of dust and fluff beside the bed and the unit and a thick layer of dust on the wall. It all appears to have been surface cleaned only. Our room was classed as a Superior Double - but was pretty basic with poor quality curtains, bedding and soft furnishings. The bed was big, but very hard. The tea tray contained a few tea bags, coffee sachets, 4 milk capsules and 1 packet of 2 biscuits. The rooms are also not automatically "serviced" on a daily basis. Unfortunately we were quite disappointed with The Derwentwater Hotel.

Overall we enjoyed our stay and the location was great. The food and staff were very good.

Stayed in April 2024

No oven gloves, washing liquid or tea towel and unable to open windows as room needed a good airing

Apartment was very dog friendly, a little worn in places but the bedding was crisp and clean. Ideal for people with dogs …

Stayed in April 2024

Bath panal needs replacing

Excellent friendly staff and great location

Stayed in April 2024

No money is being invested to make the building more modern. The building has a Blackpool charm, old and dusty. The smallest TV and the rooms have no curtains - either it's dark or everyone can see you. Suddenly you have to pay £5 per night for parking. You find out when you get there - nice surprise.

I like the glass annex, the food from the pub is freshly prepared and delicious. A quiet location with its own outdoor area and its own little beach/access to the lake. Perfect for traveling with dogs.

Stayed in March 2024

the selection of fruit and yoghurts at breakfast

the people were pleasant and helpful

Stayed in April 2024

The interior is a bit tired but it was comfortable and we had a good, restful night. The staff were so friendly and lovely. It was excellent value for money

Loved the hotel as a wonderful base to walking around a most beautiful part of the country. Excellent location situated on the banks of Derwentwater. The gardens took you to the edge of the waters. Beautiful. Stunning

Stayed in April 2024

property dated

good price and location

Stayed in April 2024