City Centre, Duncombe Place, York, YO1 7EF, United Kingdom
#44 of 104 hotels in York
Guests' ChoiceBased on 3256 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
9.9
Facilities
8.8
Staff
9.5
Value for money
8.3
Free WiFi
8.2
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End of dialog contentReviewed: 18 May 2024
Carlo
United KingdomMy only complaint was the cost, however it is in a great spot.
The staff were very nice, very friendly.
Stayed in April 2024
Reviewed: 16 May 2024
Francis
United KingdomBreakfast staff miserable
The Very Best Location
Stayed in April 2024
Reviewed: 15 May 2024
Paul
United KingdomThe rooms on the upper floors are very hot, like uncomfortable hot. If it wasn’t for the air con and Dyson blade fan provided it would be too uncomfortable to sleep.
Very luxurious and the location is utterly perfect.
Stayed in May 2024
Reviewed: 15 May 2024
Lesley
United KingdomGreat room - cannot remember number mind. L We were late to breakfast but were able to accomdate us .
Stayed in April 2024
Reviewed: 13 May 2024
Sue
United KingdomNothing! A bit expensive - but position was why - opposite the minster!
Position perfect - breakfast excellent - very clean - perfect for us!
Stayed in April 2024
Reviewed: 13 May 2024
Sarah
United KingdomTrivial but It was a warm day and the dining room was very warm while having breakfast.
Location was great and the staff were really friendly
Stayed in May 2024
Reviewed: 13 May 2024
Jane
United KingdomTelephone in room for reception and a wider selection if fruit and padtries at breakfast
The staff were anazing in particular the receptionist and a gentleman called Steve.
Stayed in May 2024
Reviewed: 12 May 2024
Elizabeth
United KingdomBathroom ceiling was sloping so there were a few bumped heads! We soon got used to it though!
Perfect location next to York Minster. Helpful staff, especially Frank who was so friendly
Stayed in May 2024
Reviewed: 12 May 2024
Sarah
United StatesThe building was being worked on. But it’s wasnt loud
Location, clean facilities, very nice breakfast and stay
Stayed in May 2024
Reviewed: 10 May 2024
Margaret
United KingdomBreakfast was lovely staff very helpful and friendly 🥰
Stayed in May 2024
Reviewed: 10 May 2024
Cook
United KingdomWe went in May and the room was very warm, however there was an freestanding air conditioning unit and fan, which helped with the heat.
Staff, so friendly. Breakfast excellent. Beds comfortable, shower was excellent. Right opposite york minister and loved listening to the bells.
Stayed in May 2024
Reviewed: 9 May 2024
Helen
United KingdomCentral position in York and very pleasant , helpful staff.
Stayed in April 2024
Reviewed: 8 May 2024
Felicity
AustraliaBooked a room with a view of York Minster but got a view of the roof of the back of the hotel and a tiny glimpse of the church spire.
Great location. Excellent restaurant with great food and friendly staff.
Stayed in May 2024
Reviewed: 8 May 2024
Norman
United KingdomAll Staff were very helpful friendly and proffesional
Stayed in May 2024
Reviewed: 7 May 2024
Julie
United KingdomThe room was too hot. We were in room 32. Even though we turned the radiators off it was still too hot as could feel heat from pipes on the floor. The pillows on the bed were not of a good enough standard either.
The staff and location were superb. Food great too. Loved the fact they take dogs too.
Stayed in May 2024
Reviewed: 6 May 2024
Douglas
United KingdomBedroom was VERY hot even with the windows open. We had to leave the fan on all the time and even then it was hot.
Location, right by York Minster, was lovely. Hotel was historic and staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 6 May 2024
Adrienne
United KingdomThe bedroom window didn't open so not great on a warm night. We had been out for the evening and when we got back to the hotel at 10 pm and rang the doorbell nobody came to let us in. There were a few other guests also waiting to get in. Eventually we signalled to a guest to come and let us in. I would have liked more choice of breads at breakfast rather than the standard sliced but overall the hotel was lovely.
The room was spacious and the bathroom very well equipped with very good shower. The tea and coffee facilities were very generous. The room was very quiet. Breakfast was excellent - I had the full English. The location couldn't be better as it's right in the centre of town so very handy for all the attractions.
Stayed in April 2024
Reviewed: 6 May 2024
Vikki
New ZealandMy room had no outlook to speak of, it looked into an inner court well - anti pigeon netting and not much else. I guess someone had to be there but as a solo female traveler I felt a bit like I’d been tucked away in a corner!
Great location next door to the minster and a very nice cafe. Friendly staff, especially breakfast staff.
Stayed in April 2024
Reviewed: 5 May 2024
Louise
United KingdomNothing it was perfect.
Room was very large and comfortable. Breakfast was plentiful and freshly cooked. Location was fantastic. Above all was the staff they could not do enough for you. Had an evening meal and it was superb. Booked again for later in the year.
Stayed in May 2024
Reviewed: 5 May 2024
Lee
United KingdomNothing to complain about.
Location was excellent, the staff and service was brilliant. Lovely view of the cathedral.
Stayed in May 2024
Reviewed: 5 May 2024
Simon
United StatesNothing
The food and drinks are excellent and staff was even better.
Stayed in May 2024
Reviewed: 4 May 2024
Hyunsook
South Korea-
very warm and hot shower!! relaxing environment!
Stayed in May 2024
Reviewed: 4 May 2024
Ewen
United KingdomSlower return of valet parked car than predicted previous day
Location
Stayed in May 2024
Reviewed: 3 May 2024
Mike
United KingdomNothing
The attitude of staff
Stayed in May 2024
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