City Centre, Duncombe Place, York, YO1 7EF, United Kingdom
#44 of 104 hotels in York
Guests' ChoiceBased on 3271 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.9
Facilities
8.8
Staff
9.5
Value for money
8.3
Free WiFi
8.2
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End of dialog contentReviewed: 20 April 2024
Jo
United KingdomSlightly disappointing breakfast Bar area lacked atmosphere
Great location - lovely staff
Stayed in April 2024
Reviewed: 20 April 2024
Cath
United KingdomN/A
Location and facilities
Stayed in April 2024
Reviewed: 20 April 2024
Caroline
United KingdomI have no suggestions for improvement as you are already first class.
We found everything first rate. The food was delicious, the staff, were very polite and helpful, the room was excellent a premium view of the Cathedral. The hotel was within walking distance to the centre which was good for us as we are both elderly and my husband is bad on his legs so it was a helpful position for us. We will plan a second visit. Thank you for everything.
Stayed in April 2024
Reviewed: 19 April 2024
Celine
CanadaThere is not much negative. The washrooms could use face cloths, maybe.
Amazing central location. Clean. Easy to access from the train station.
Stayed in April 2024
Reviewed: 19 April 2024
Andrew
United KingdomService was very quick for breakfast but we hadn’t finished our cereal before the cooked breakfast came and dirty plates could have been cleared a bit quicker as table was small and couldn’t go for toast as had no room on table, but didn’t spoil the experience.
Breakfast was good, but ran out of milk, orange juice and bread, this was replenished when asked. Valet service very good as takes away the hassle of trying to find a car park and walking with luggage, the ability to leave luggage at hotel on day of departure
Stayed in April 2024
Reviewed: 18 April 2024
Mark
United KingdomNothing
Location is brilliant
Stayed in April 2024
Reviewed: 18 April 2024
John
United KingdomNothing
The location, accommodation, staff and food exceeded my expectations.
Stayed in March 2024
Reviewed: 18 April 2024
Lynn
United KingdomBreakfast was a bit chaotic on both days. Wrong order on first day and poor cooked breakfast on second day.We didn't complain as there seemed to be a shortage of staff.
Welcomed by a lovely Northern Irish gentleman. Reception team were really helpful and friendly.
Stayed in April 2024
Reviewed: 17 April 2024
Kim
United KingdomNothing
Friendliness & helpfulness of all the staff. Ideal location for walking in York.
Stayed in March 2024
Reviewed: 16 April 2024
David
United KingdomCentral, nice rooms, good breakfast
Stayed in April 2024
Reviewed: 15 April 2024
Michelle
United KingdomEverything was great!
Stayed in March 2024
Reviewed: 15 April 2024
Fulton
United Kingdomsmall point but different selection of newspapers in reception please; all those a bit tabloid and downmarket!
brilliant location have stayed before at this hotel
Stayed in April 2024
Reviewed: 15 April 2024
Heather
United KingdomThe only criticism was the odd staircase looked tired and the carpet was grubby
Beautiful old building Spotlessly clean and didn’t look tired in the rooms at all considering the age Perfect location opposite the minister and so central
Stayed in April 2024
Reviewed: 15 April 2024
Kenneth
United KingdomRoom was a bit hot and no way to regulate the temperature other than opening a window
Location was very central Staff were excellent and very accommodating
Stayed in April 2024
Reviewed: 12 April 2024
Paul
United KingdomNothing - all good
The location is superb. Right opposite York Minster and within easy walking distance of all the major attractions. Couldn't have been better. Breakfast was very good with a good range of options. Staff were all pleaseant. Double room was quite small but comfortable.
Stayed in April 2024
Reviewed: 10 April 2024
Carolyn
United KingdomHad to walk up four flights of stairs to room
Location
Stayed in April 2024
Reviewed: 10 April 2024
Martin
Cayman IslandsEverything was nice
Only made it once to breakfast... it was nice
Stayed in April 2024
Reviewed: 10 April 2024
Eileen
United KingdomEverything was perfect
Great Breakfast. Stunned by the view from bedroom window of Minster
Stayed in April 2024
Reviewed: 10 April 2024
Natasha
United KingdomNothing
Location Staff
Stayed in April 2024
Reviewed: 9 April 2024
Anne-marie
United KingdomIt was too hot
reasonable sized room for a single and it did have a window
Stayed in April 2024
Reviewed: 8 April 2024
Anne
United KingdomNoisy at night with door slamming and vibrations from other peoples activities.
Excellent room with add on of perks, (coffee, tea, iron, hair dryer, WIFI). Plenty of choice at breakfast.
Stayed in April 2024
Reviewed: 7 April 2024
Judith
United KingdomNothing!!! The staff were all lovely and friendly. Nothing was too much trouble. Room was clean and beds comfortable. Lovely to be woken up by the sound of the bells ringing at the Minster.
Very convenient for the Shambles, Minster and the walk around the city walls.
Stayed in April 2024
Reviewed: 7 April 2024
Stephen
United KingdomNothing
Was upgraded to a view of the Minster. Room was very clean with plenty of space. Breakfast was great with plenty of options and cooked to perfection. Location was central to everything. Overall a great hotel.
Stayed in April 2024
Reviewed: 7 April 2024
Steve
United KingdomRoom sizes
Location Staff Cleanliness Food
Stayed in April 2024
Reviewed: 6 April 2024
Stephen
CanadaLocation location location. Nowhere is it better to stay in old York. Staff were welcoming, warm, and courteous. The breakfast options were plentiful.
Stayed in April 2024
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