Unfortunately the jacuzzi was not in use. There was some noise coming from the kitchen, which was located below our room, in the mornings and evenings.

Great location. Staff were very friendly, helpful and professional. Breakfast was nicely cooked and hot and it set us up for the day.

Stayed in May 2024

When we requested to change rooms d2 noise the staff listened and changed us to a quiet room Peter was really great and sorted everything for us

Stayed in May 2024

Some of the rooms are a little bit outdated.

The location was perfect. Friendly and helpful staff. Lovely spa with swimming pool. Excellent food. Comfortable beds.

Stayed in April 2024

The safe didn't work for us or some of our friends and also is situated on the floor of the wardrobe. Got woken at 6.30 on saturday and sunday by someone knocking on my door asking me to turn music down, i was sleeping no music. Also on the Monday morning carpet fitters were 🔨 at 8am......

Breakfast was lovely 😍 plenty of choices, hotel staff were very helpful and knowledgeable. Location excellent, bus service on time.

Stayed in April 2024

The hotel needs to be updated to more modern standards. The carparking is a little tight, but this was not helped by some inconsiderate guests using 2 spaces.

The hotel is a little tired and needs some TLC. Very clean with excellent staff who were always willing to help. The breakfast was one of the best Buffet type breakfasts I have had. The room was adequate but needs the bathroom to be updated. As we had an early flight out and would be missing Breakfast we were offered a packed alternative to take away, which was very good.

Stayed in April 2024

We had a triple room and third bed was smaller base like a child’s bed but with an adult mattress on top which overlapped base so not that comfortable if you slept near the edge. May have been changed had we asked (we didn’t) but just be aware if you book a triple room for 3 adults.

Great breakfasts with lots of choice, good location and bus stop outside hotel. Useful convenience store opposite. Would definitely stay there again.

Stayed in April 2024

Currently refurbishing so the day was quite noisy with sounds of power tools. Also rooms 29-33 are all above the bar & dining room, where they started playing music loudly from 06:00 and it sounded like the room next door. The night porter got it turned down on the second day after going down twice to ask about the noise.

Spacious room and nice new carpets.

Stayed in April 2024

Our shower could do with an upgrade the triton was struggling but it was sufficient and not worthy of a complaint.

Great hotel as a hub for exploring the island by bus. Lovely clean room. Very helpful staff. Super buffet breakfast. Evening meal has good choices too. We enjoyed our stay here

Stayed in April 2024

Lovely food.

Stayed in February 2024

Asked for an early morning call at 5am, for an early flight departure. That did not materialise.

Nice location near the beach on the outskirts of the town centre. room was comfortable.

Stayed in April 2024

Location was great.

Stayed in April 2024

The layout meant it was a long way from the entrance to the room

Fantastic location if you wanted to stay on the edge of town

Stayed in March 2024

The waiter service was a little intense- hovering over us waiting to whip away anything that was finished

Food was excellent.

Stayed in April 2024

Great location. Parking could be an issue if busy but we had no problem.

Stayed in April 2024

Car parking

All round good bit of a labyrinth to get to the third floor. Only big draw back was car parking

Stayed in April 2024

Able to book at short notice.

Stayed in April 2024

The female changing room for the swimming pool only has one shower and an open changing facility, not much privacy. But it was often quiet which wasn’t too bad

Beautiful decor throughout the whole hotel. Staff were exemplary and nothing was ever too much trouble. The swimming pool was a lovely bonus. Food was delicious.

Stayed in April 2024

As I mentioned some rooms and corridors needed updating and there was a door just off the restaurant area that was sealed with gaffer tape.

Lots of choices for breakfast. Unfortunately although the food was under heat lamps it's wasn't hot just warm. My room had been updated so was lovely but others in my party had very outdated rooms. The corridor carpets were looking tired. Staff were great, helpful and friendly.

Stayed in March 2024

Decorations rather dated. Loud music in dining room made us decide to eat elsewhere.

Staff were very friendly and helpful

Stayed in April 2024

Felt the welcome could have been a little wamer and perhaps less 'formal' It was quite a trek to find our room!

Enjoyed our stay, excellent breakfast, good facilities

Stayed in April 2024

I could hear my neighbours

Loved the size of the room and had a nice view

Stayed in April 2024

There is nothing wrong with the hotel apart from decor in places being a little tired. Our rooms Nos. 8, 17, 36 and 70 were all a little dated, but whilst there we noticed that new carpet was being laid in the hallways, so perhaps there is a refurbishment plan in place for the hotel.

The food was excellent. The choices at breakfast were very good and the food was to a high standard. Our evening meal was also excellent and we thought the food was very good. No complaints about the food at the hotel.

Stayed in April 2024

Clean and comfortable, good location close enough and far away enough from the centre of St. Helier. Excellent breakfasts!

Stayed in April 2024

Location Breakfast Staff were friendly Pool

Stayed in April 2024