Car parking. Imagine charging guests to park in their own carpark.... plus charging 19 a day as well. The room and hotel is tired and a bit run down. My room was aged and shabby No plug sockets near bed Basic tv channels No toiletries

Location and the room was a good size had a kettle...... the reception area was nice. Nice big bed and it was quite comfy but pillows not great and seemed aged

Stayed in May 2024

The location of my room was on a floor that did not have a lift which was inconvenient. The view over the pool was concerning.

The hotel cleanliness, staff and standard of food were incredibly good value for money

Stayed in May 2024

Only one lift working, then on last day no lifts working…. We were on the top floor.

Nice airy, friendly staff, clean hotel

Stayed in May 2024

Could be updated in certain places.

Clean, easy stay. Booked it for a sport trip with son’s team and the hotel provided basic needs. Breakfast was good.

Stayed in May 2024

Room was on the ground floor, but felt like the basement and had very little in the way of natural light. Parking of £20 for 1 night is quite expensive, considering the higher than average cost of the room.

Breakfast was good, but this was a paid extra and not included, Receptionist was very friendly and helpful. Ideal location for travel to Wembley Stadium, as short walk to Kilburn tube and 4/5 stops or an Uber cost £14.

Stayed in May 2024

The lifts weren’t working and this wasn’t ideal

Had a stunning lobby

Stayed in May 2024

Room a bit old-school, no towel in bathroom, or even bath mat, no shower gel or shampoo, overall bathroom quite old, room not made during the day

Clean room, big enough, typical english breakfast! Good connections for transports

Stayed in May 2024

Room cleaning service was inconsistent. Last 3 days the bins in the room were not emptied and toilet paper finished! Breakfast has quite limited food selection, so staying more than 2 nights gets a little repetitive and dull.

20min away from central london by bus or Tube, but offers better price:quality ratio, than hotels in central area. Breakfast included.

Stayed in May 2024

No adapters for European standard to be rented by hotel. Unable to charge my mobile devices. Hotel should have a few adapt area to be rented for certain fee covering possible loses of devices

Stayed in May 2024

The area around the hotel. But that's not your fault we went there because of the location to wembley and the price. But also it was our second visit and the staff were professional and polite. The hotel was clean and the rooms met our needs thankyou Yours sincerely MR Russell Steele

Staff , cleaness , price , location for wembley

Stayed in May 2024

Helpful staff, clean room, staff delivered on my requests and kept in contact with me constantly

Stayed in May 2024

We didn’t get cold water for 5 days. The manager told us how to adjust the shower water so it’s not scolding hot. The sink water was always hot and we had a hard time using it to brush our teeth. Thought it was an old hotel and that’s the way things were, so we didn’t ask for help (especially since the manager came to help us adjust the shower water and said nothing else). On the last night there, maintenance guy knocked on our door and told us the cold water supply had been broken. He was astonished that the manager didn’t tell us or them. We informed the staff on our way out the next morning but have heard nothing from anyone. The hotel was somewhat of a maze and you can get lost at first. The signs for direction were confusing and some were misleading (e.g. pointed the way to reception toward a dead end wall.)

It is close to the Jubilee station and the Thames link station. Convenient to Kings Cross/St Pancras as well as all the tourist sites. It is close to a supermarket, Iceland (2 minutes walk). There are several coffee shops around. Wait staff was great. Front desk staff was nice and helpful.

Stayed in May 2024

Bathroom was a little mouldy around the bath. There was no working fan in it so I imagine the steam causes it. However the shower was very powerful and lovely.

Aysha on the desk was incredible. We had an issue with the room and she was courteous and quickly moved our room. She was still on the desk in the morning and was still very smiley and professional. 5 stars for Aysha. Shower was powerful. Beds very comfortable and lovely pillows.

Stayed in May 2024

Car park difficult to access. Breakfast Luke warm. Shower not up to date. Inoperable thermostat. Unable to operate room thermostat. No spare pillows or blankets. No drinking water in room. No biscuits with tea and coffee. No safety shower mat. £3.50 for bottle of water for room.

Easy access to Willesden for family funeral. Spacious room . Comfort able bed and bedding. Clean .

Stayed in May 2024

There was an issue with booking.com and the hotel claiming that I hadn't paid ! My reciept and online banking confirmed that I had. It took the receptionist so.e time to speak with the manager who then confirmed that the booking had been paid for. Quite why my reciept and card transaction weren't believed by the receptionist baffled me !

The room was clean and of a good size. The bed was very comfortable with both my partner and I enjoying a decent sleep. The breakfast was a self service buffet offering a full cooked or continental style of foods, my girlfriend was overjoyed with the taste and quality of the mushrooms in particular. The on site car parking was good if a touch expensive at 19.95 for 24 hours.

Stayed in May 2024

There was not many charging points in the hotel, there was not any bedside plug charging points which was abit disappointing but did not take away from how the room was presented very well.

The entrance was very unique, had a feeling of being abroad. The rooms were spacious and easy to get to within the hotel complex.

Stayed in May 2024

Location sounds central on map but actually its not that close to attractions

room services

Stayed in May 2024

The 3 rooms couldn't be further apart and one was a disabled one (not requested) One room had no views and was well away from the others! Staff on N/s not as helpful as the Day shift!

Handy to shops and bars, etc! reasonable bars and swimming pool

Stayed in May 2024

No kettle or tea coffee in room. Hotel a bit of a labyrinth - unclear directions on how to get to our room but it gave us a laugh!!

Parking was great although having to set up app on arrival was a bit stressful!!

Stayed in May 2024

The shower was not up to date, the toilet was leaking and the shower water did not drain. It is a very old building and not kept very nice for a 4 star spot

I liked the location it was very central and near various tube and train stations

Stayed in May 2024

It was missing Nutella for breakfast.

Big room.

Stayed in May 2024

Shower is not working properly

Accessible to transportation

Stayed in April 2024

Too far from the tube

Clean and nice staff

Stayed in May 2024

Breakfast, cold eggs, noisy room, a lot of people. We waited 15 min before having a table for breakfast

Confortable room, Close to the train to go to the city center Restaurant was nice and not expensive

Stayed in April 2024