Not a major complaint but we didn’t get the early morning call which we had requested.

Have stayed at this hotel several times and was very impressed to see the recent refurb. It’s very modern, stylish and in a perfect location for an early morning flight. Very good restaurant, and lovely staff.

Stayed in May 2024

.

Chris on reception was extremely helpful and kind!

Stayed in April 2024

Why of why have they not taken the opportunity to get rid of the baths and install walk in showers when they refitted. The bathroom is no bigger than Premier and Travelodge although does look flashier. However the room we had was a very high sided bath which I struggled to access and I am tall. The surround to the small wash basin was crammed with large soap, hand cream, tissue box, glasses and other items. Very badly thought out!

Very comfy bed; very quiet yet adjacent to airport; helpful and friendly staff.

Stayed in May 2024

Clean and great service from the lobby to the bar to my room!

Stayed in May 2024

There was no hot water for a bath. I was looking forward to a soak after a long journey, so this was the only disappointment.

The room was lovely. I appreciated the space and the great bed, big TV, bottled water, tea facilities. Organising an airport shuttle was easy.

Stayed in May 2024

Nothing

A quality hotel. Comfortable room, friendly staff. The reception staff were very helpful. Breakfast was great. Freshly cooked buffet and plenty of choice.

Stayed in April 2024

Checked into room but builders were in room above so drilling and banging continue for 90 minutes. Don’t think that room should have been given to guests with such disruption.

Good location, easy to park.

Stayed in April 2024

carpet in corridors a bit odd looking

nice room with comfy bed. Restaurant.

Stayed in April 2024

Dark room, we arrived at midnight and all they have is side lamps, there is no main light so it felt very dark. Reception were given feedback. Would stay again due to the location

Nice modern hotel with friendly staff. We only stayed 1 night and for just a few hours after flying in late so we didn''t have a chance to try the bar or restaurant. Room was satisfactory (416) it's a dark room and the water pressure was poor but other than that it was fine.

Stayed in May 2024

Hard to find by walking from Airport using Google maps.

Good Facilities, Good Staff, Good Food.

Stayed in April 2024

Heated bathroom radiator didn’t work properly

Local and comfortable

Stayed in April 2024

There was nothing to criticise

Excellent restaurant with very helpful and friendly staff.

Stayed in April 2024

Room was a little dated & 2 mugs weren’t clean.

Great location to airport, nice modern reception /restaurant area

Stayed in April 2024

As directed, on arrival back in to Manchester Airport, we headed to the bus-stops / collection point outside the airport for Hotel transfers. It was only after a significant wait and a number of phone calls, we were made aware that there was no "Hotel Transfer" shuttles being operated for Crowne Plaza, unlike all of your competitors. We ended up having to walk from the airport to the hotel, with 3 suitcases which did not get us off to a good start. On top of that, our hotel transfer (to the railway station) the following morning through CPP Shuttle never turned up, despite receiving a text message at 9.25 confirming driver was about a minute away? We ended up setting off on foot again at approx. 9.45 due to having a train to catch at 10.04

Got off to a bad start to to lack of communication / lack of Airport transfer facility, but member of staff (Chris / Christopher) handled the matter extremely well and worthy of special note for his attitude in dealing with our complaint.

Stayed in April 2024

Hotel difficult to get to by foot from train stations. Slow service in restaurant in evening. Poor lighting in room at night. Had to use an external provider for shuttle which was expensive for the journey to to Terminal 2.

Friendly staff, clean room.

Stayed in April 2024

It's a transient occupancy so a little noise comes with those movements. That is beyond the control of the Hotel.

The best thing was the calm and relaxing bar and restaurant areas, just what's needed at the start of a special holiday. Thank you.

Stayed in April 2024

A bit dated

Ok for airport

Stayed in April 2024

All done though it would be useful to have prior warning about transport to and from airport. The hotel no longer have their own bus but use a private company which are excellent but need to be booked.

Very convenient for airport.

Stayed in April 2024

All fine

Restaurant

Stayed in April 2024

Nothing

Relaxing ambience. Restaurant food was tasty and good value . Very polite staff .

Stayed in April 2024

price moved up a lot in a day!

Chris on the front desk made the late checkingin process realy easy and welcoming. Please pass on this apprecaition.

Stayed in April 2024

shower - not enough pressure, temp in room took a while to get warm

Food was really good, service at meals exceptional, hot and good quality

Stayed in April 2024

Room unclean

Great location

Stayed in April 2024

Topper covering on mattress made bed too hot

Ok

Stayed in April 2024