Tombland, Norwich, NR3 1LB, United Kingdom
#9 of 33 hotels in Norwich
Guests' ChoiceBased on 4782 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
9.6
Facilities
8.5
Staff
9.1
Value for money
8.0
Free WiFi
8.3
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End of dialog contentReviewed: 6 June 2024
Andrea
United KingdomIt’s location in the Cathedral area of the city
Stayed in June 2024
Reviewed: 4 June 2024
David
United Kingdomamount of stairs to reach room
enjoyed stay but room very far from reception and access difficult for person of nearly 76
Stayed in June 2024
Reviewed: 3 June 2024
Shanada
United KingdomCan’t think of anything
Perfect location, close proximity to everything
Stayed in May 2024
Reviewed: 2 June 2024
Cathryn
United KingdomThe effort put into decorating the room for the newly weds!
Stayed in May 2024
Reviewed: 2 June 2024
Liza
Netherlandslocation perfect, breakfast good
Stayed in June 2024
Reviewed: 2 June 2024
Mal
United KingdomNice room, very good breakfast and dinner in the Wine Press restaurant. Staff were outstanding and made our visit very comfortable and enjoyable.
Stayed in June 2024
Reviewed: 1 June 2024
Gary
United KingdomNothing
Location , friendly staff , food great
Stayed in May 2024
Reviewed: 1 June 2024
Chukwukere
United KingdomFood
Very good
Stayed in May 2024
Reviewed: 31 May 2024
Susan
United KingdomVery nice interior and our room was spacious, clean and very comfortable
Stayed in May 2024
Reviewed: 31 May 2024
Paula
United KingdomWorn label on toiletries in bathroom meant I did not know if it was shampoo or soap.
Location, friendliness of staff and the breakfast selection.
Stayed in May 2024
Reviewed: 30 May 2024
Terry
United KingdomBreakfast was a little disappointing as they kept running out of food
Hotel and staff excellent
Stayed in May 2024
Reviewed: 30 May 2024
Richard
United KingdomHotel location, parking on site at reasonable cost
Stayed in May 2024
Reviewed: 30 May 2024
Wendy
United KingdomRoom service at night was awful. Waited nearly two hours for food. Then, when it arrived differently, not two rosette standards. Breakfast was a mess, came down at 9 am, and barely any breakfast left. They were not prepared.
The hotel is in a great location. Our room was lovely. Like most hotels, it does need a little touch-up here and there.
Stayed in May 2024
Reviewed: 29 May 2024
Felicity
United KingdomStaff slow food took almost an hour for a sandwich Bathroom had a lot of hair on the floor and not my colour!!
Good location comfortable room
Stayed in May 2024
Reviewed: 29 May 2024
Victoria
United KingdomBreakfast busy but that wasn’t the hotels fault as hotel was full to capacity and everyone came down for breakfast at the same time. Pillows not comfortable.
Location. Also hotel was quirky. Liked the style of it.
Stayed in May 2024
Reviewed: 29 May 2024
Kristien
United KingdomBreakfast service a bit haphazard.
Excellent location, very clean and well appointed rooms. Cosy bar.
Stayed in May 2024
Reviewed: 29 May 2024
Richard
United KingdomToo hot - unbearable
Lovely property, just unbearably hot
Stayed in May 2024
Reviewed: 28 May 2024
Joanne
United KingdomTired. Creaking and very old fashioned. Bed uncomfortable.
Location!
Stayed in May 2024
Reviewed: 28 May 2024
Nicola
United KingdomHaving to pay extra for the car parking and for the extra bed
Rooms were nicely decorated and the staff were friendly
Stayed in May 2024
Reviewed: 28 May 2024
Siobhan
United KingdomNot so keen on the artificial plants when natural ones could have been used instead. The breakfast was a bit underwhelming. The parking was an extra charge we could have done without.
It's a beautiful hotel, in a really handy location. Our room (the Wensum) was massive! We were overjoyed with the size of the suite with it's massive bathroom, double sink, big powerful shower, robes and slippers. We LOVED the roll top bath. The decor was high standard and it was spotless. There was a little fridge and the big bed was very comfy. We couldn't fault the room. We enjoyed a Sunday roast in the restaurant and it was very delicious 😋 the breakfast was fine but we were disappointed that we weren't told that we could order from the menu, which other diners all seemed to do. Whilst the buffet was good, the food wasn't very hot. We had an issue with our toilet which was fixed remarkably quickly. There's lots of parking, but we did think that being charged £8 per day on top of nearly £200 per night was a bit much. I'd happily stay again and would love to visit over Christmas - I looked at their Christmas brochure and it looks very enticing 😊 PS Norwich is a brilliant city - very underrated.
Stayed in May 2024
Reviewed: 28 May 2024
Clive
United Kingdomsteps all over the place but can't be avoided !
perfect
Stayed in May 2024
Reviewed: 28 May 2024
Anita
United KingdomThe drains were slightly blocked in the bath and sink. The water would fill too quickly and take a long time to drain away.
Polite, helpful staff and the hotel was lovely
Stayed in May 2024
Reviewed: 27 May 2024
Anne
United KingdomThe Hotel is in an excellent central location to easily access the city’s Cathedral and other wonderful historic buildings. The hotel itself has a long and interesting history and that makes it more special.
Stayed in May 2024
Reviewed: 26 May 2024
Edward
United KingdomWe arrived early and left luggage at reception and asked if we could have a room in the old part of the hotel which she replied she would arrange, after returning back around 4pm the staff was different and not very helpful saying she knew nothing and she had now given all the old rooms to other guests, we was put in the newer part of the hotel above the kitchen and extractor fans not very nice , won’t be rushing back
Location and parking
Stayed in May 2024
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