The Close, Quayside, Newcastle upon Tyne, NE1 3RT, United Kingdom
#25 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 5418 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.3
Facilities
8.2
Staff
9.1
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 28 May 2024
Andy
United KingdomA bit tired looking now
Welcoming and very central and quiet
Stayed in May 2024
Reviewed: 28 May 2024
Waddle
United KingdomRooms very hot. No air con
Stayed in May 2024
Reviewed: 28 May 2024
Peter
SwedenBreakfast expensive, Bathroom quite worn but clean, Traffic jams since they are rebuilding the bridge nearby.
Breakfast OK, not great, but definitely not bad. Big room, big TV, good view over the river, bed OK. Nice location on the Quayside.
Stayed in May 2024
Reviewed: 28 May 2024
Lynsey
United KingdomRooms were quite dated, could do with a refresh but were clean & had everything we needed
Size of rooms Good location for the quayside On site parking Communal areas very nice & clean Good breakfast
Stayed in May 2024
Reviewed: 28 May 2024
Piers
United KingdomBreakfast was disappointing, items had been left out far too long..
Everything except Breakfast.
Stayed in May 2024
Reviewed: 28 May 2024
Claire
United KingdomIt is in need of a little updating.
The room size is great and the bed was so comfortable
Stayed in May 2024
Reviewed: 27 May 2024
Claire
United KingdomYou couldn't get a coffee until the bar opened at 12 noon! Not very hopsitable.
The hotel decor was a bit tired but it was very clean and our room was large and airy, probably because we had paid extra for a club room. Location was excellent for exploring the city.
Stayed in May 2024
Reviewed: 27 May 2024
Gillian
United KingdomI contacted the hotel to check the parking and was told there was no height limit. When I got there it's a multistorey and definitely had a height restriction.
Lovely position on the river
Stayed in April 2024
Reviewed: 27 May 2024
Peter
United KingdomVery warm in the room, took a while to reduce the temp. Also the shower seemed to be stuck on hot
Very comfortable hotel, well maintained and clean.
Stayed in May 2024
Reviewed: 26 May 2024
Richard
United KingdomAbove ⬆️
Only complaint is there are no power sockets next to the bed, really wanted my phone charging and at hand in case of an emergency. Other than that it was a very nice room
Stayed in May 2024
Reviewed: 26 May 2024
Simon
United KingdomRooms are a bit worn
Good location for quayside dinning and drinking room size was excellent
Stayed in April 2024
Reviewed: 26 May 2024
Denise
United KingdomOutside seats need to be cleaned so visitors can relax in the sun.
All rooms are river view. Lifts arrive quickly. Easy parking. Location is perfect.
Stayed in May 2024
Reviewed: 24 May 2024
Sharon
AustraliaThe traffic light card system for servicing rooms. The default for any hotel should be to service your room unless you put a sign out asking not to. Here, if you forget to put a sign out, your room does not get serviced.
The room was spacious with a good view of the river & bridges. It was close to other restaurants & bars and had on-site parking. Breakfast was good.
Stayed in May 2024
Reviewed: 22 May 2024
Emma
United KingdomFridge noise
View of the river from my room.
Stayed in May 2024
Reviewed: 20 May 2024
Kathleen
United Kingdomno opening windows so slightly difficult controlling the temperature without a lot of noise from the fan Breakfast good but would have liked more options for bread & rolls ( only sliced bread & tiny pastries/ croissants available )
Very comfortable rooms , nice bathroom , great river views
Stayed in May 2024
Reviewed: 20 May 2024
Elaine
United KingdomRoom too warm
The location was excellent - rooms were lovely and beds very comfortable. The room was too warm if there was any criticism. Breakfast was good with a great choice
Stayed in May 2024
Reviewed: 19 May 2024
Martin
United KingdomOnly had towels for 1 person
The location
Stayed in May 2024
Reviewed: 19 May 2024
Catherine
United KingdomNothing
There was everything you could possibly want. All the usual not breakfast stuff including pancakes. Also a good selection of cereal, fruit, cheese and meat along with pastries.
Stayed in May 2024
Reviewed: 19 May 2024
Ian
United KingdomNo aircon and windows don't open. 25 degrees min in our room. Can't recommend during summer months
Comfortable but very early 90s decor. Lovely river views
Stayed in May 2024
Reviewed: 19 May 2024
Albert
United KingdomPay for parking.
It's located in a great location.
Stayed in May 2024
Reviewed: 19 May 2024
Pauline
United KingdomI felt the car park was on the expensive side but very convenient
Location is great, the view of the river is lovely. The car park was handy and we mostly used taxies to get around the town.
Stayed in April 2024
Reviewed: 19 May 2024
Janine
United KingdomNothing
Loved the view from the room Exceptionally clean and great facilities
Stayed in May 2024
Reviewed: 18 May 2024
Drew
United KingdomNothing really, everything was very smooth.
Room was just what we needed. Staff were very welcoming and helpful. Breakfast was great and the location was perfect for what we were in Newcastle for.
Stayed in May 2024
Reviewed: 18 May 2024
Niki
United KingdomAir con. Room very stuffy during the night .
Location, fabulous view of the Tyne. Really nice hotel.
Stayed in May 2024
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