Reviews of Copthorne Hotel Newcastle 4 stars
The Close, Quayside, Newcastle upon Tyne, NE1 3RT, United Kingdom
#25 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceReview score
Based on 5353 hotel reviews
8.2Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
9.3
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Facilities
8.2
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Staff
9.1
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Value for money
8.3
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Free WiFi
8.2
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Reviewed: 13 May 2024
Libby
United Kingdom22 reviews7.0“Satisfactory.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Dated. Bathroom really needs refurbished.
Location. Spacious room. Car parking.
Stayed in May 2024
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Reviewed: 13 May 2024
Catriona
United Kingdom3 reviews1 helpful vote7.0“Ladies weekend away”- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Outside sitting area wasn't clean and you couldn't sit on any seats without getting dirty.. balcony needed a clean. Bathroom needs upgrading. Low toilet seat and a shower curtain.
Breakfast was nice. Good location for quayside. Nice view in room.
Stayed in May 2024
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Reviewed: 12 May 2024
Thera
Netherlands21 reviews8.0“Enjoyed it”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
The curtains doesn't work well
The view from the room, sitting in nice chairs and the spaciousness of the room.
Stayed in May 2024
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Reviewed: 12 May 2024
David
United Kingdom9 reviews1 helpful vote8.0“Nice hotel Great view nice position.”- • Leisure trip
- • Couple
- • Club Double Room
- • Stayed 1 night
The breakfast good but went for cup of tea no water in boiler. went to cornflakes none there ran out. Had to ask for , Went to hot breakfast table no plates had to ask for plates. Think i must have arrived after a coach trip. staff did try to fill up ,But some what annoying for my peacfull breakfast.
Lovely room large in size. shower nice views across the tyne.water in the fridge very nice.Helpfull on reception. Great parking.
Stayed in May 2024
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Reviewed: 12 May 2024
Neil
United Kingdom2 reviews8.0“Great stay would use again”- • Leisure trip
- • Couple
- • Executive Suite
- • Stayed 1 night
- • Submitted via mobile
Rooms are a little tired
Location was excellent staff were friendly and helpful
Stayed in April 2024
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Reviewed: 12 May 2024
Allen
United Kingdom14 reviews7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Was too hot even with air con and a fan in room
Views fridge in room
Stayed in May 2024
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Reviewed: 11 May 2024
Shane
United Kingdom20 reviews1 helpful vote8.0“Very good but not perfect.”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Bathroom was a little dated, with old fittings and cracked tiles. Text and email at 08:00 enquiring when I was checking out. Almost felt like they wanted me out of the hotel. Air-conditioning was noisy and did not work.
Large, clean and spacious room. The view over the river Tyne was fantastic. The bed was comfortable and the hotel was very quiet. It had a great location and check in was swift.
Stayed in May 2024
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Reviewed: 11 May 2024
Charles
United Kingdom7 reviews8.0“A good place to stop over in Newcastle”- • Leisure trip
- • Couple
- • Club Double Room
- • Stayed 2 nights
- • Submitted via mobile
Car charge as a resident.
Location , value for money, food.
Stayed in May 2024
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Reviewed: 11 May 2024
Steven
United Kingdom27 reviews9.0“Very good”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Great hotel, large room , lovely view great location
Stayed in April 2024
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Reviewed: 10 May 2024
Gillian
United Kingdom32 reviews1 helpful vote8.0“Great location and great staff.”- • Leisure trip
- • Couple
- • Club Double Room
- • Stayed 1 night
- • Submitted via mobile
Upgraded to a club room, lovely views but not really worth the extra and never received the promised drinks voucher for the hotel bar.
Great location ideal for the Utilita arena, easy convenient parking, friendly welcoming staff.
Stayed in May 2024
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Reviewed: 10 May 2024
Caroline
United Kingdom1 review9.0“Excellent hotel, would highly recommend. Will definately return.”- • Leisure trip
- • Family with young children
- • Club Double Room
- • Stayed 1 night
Excellent location, very clean, excellent views and fantastic staff. A special thank you to Sam on reception who went above and beyond, very helpful. Thank you!
Stayed in May 2024
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Reviewed: 9 May 2024
Lorraine
United Kingdom3 reviews8.0“Warm and friendly place to saty and great location for Sunday Market”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The walk up and down Dean Street!!
It was a lovely hotel but it is a bit tired and needs updated .. noticeable changes but not everywhere, we still had old pine panelling etc in room not an issue but needs updated Wouldn't stay again as its too far away from everything and prefer up nearer centre as the walk down and back a few times a day is a killer.. All staff were lovely at reception and very informative .. 👍
Stayed in May 2024
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Reviewed: 9 May 2024
Raymie12
United Kingdom3 reviews1 helpful vote7.0“Great location”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Hotel a bit tired
Lovely big rooms, excellent location
Stayed in May 2024
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Reviewed: 8 May 2024
Shona
United Kingdom15 reviews8.0“Great location and would visit again”- • Leisure trip
- • Family with young children
- • Club Double Room
- • Stayed 1 night
- • Submitted via mobile
Bathroom a little tired but very clean
Great view over the Tyne.
Stayed in May 2024
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Reviewed: 7 May 2024
Fiona
United Kingdom1 review8.0“Comfortable room and excellent outlook - shame about the weather!”- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
Although the room was clean and comfortable, the decor and furniture were a little tired and would benefit from a bit of updating. Public areas were better presented.
View over the river was excellent. Location was good for access to town. The weather was awful which slightly spoiled the plan for quayside meal and drinks but great alternative found.
Stayed in April 2024
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Reviewed: 6 May 2024
Sylvia
United Kingdom12 reviews9.0“Very comfortable”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Check in earlier
Comfortable bed
Stayed in May 2024
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Reviewed: 6 May 2024
Sue
United Kingdom37 reviews4 helpful votes9.0“Great hotel, central location”- • Leisure trip
- • Couple
- • Club Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Lovely location, very clean well kept hotel. Room big with view of the river, staff very friendly.
Stayed in May 2024
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Reviewed: 6 May 2024
Dean
United Kingdom52 reviews9.0Superb- • Leisure trip
- • Couple
- • Club Double Room
- • Stayed 2 nights
- • Submitted via mobile
The breakfast wasnt the best the black pudding was horrible and the bacon was like cardboard
The view was lovely
Stayed in April 2024
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Reviewed: 6 May 2024
Michael
United Kingdom25 reviews3 helpful votes8.0“We had an excellent time in Newcastle. The hotel had a brilliant location for the event we attended.”- • Leisure trip
- • Couple
- • Club Double Room
- • Stayed 2 nights
- • Submitted via mobile
Felt like it is ready for a refurbishment
Very good location
Stayed in May 2024
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Reviewed: 5 May 2024
Janet
United Kingdom2 reviews9.0“Pleasant weekend”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
I didn't like the fact that on the day of departure, there was a marathon going on in the city and our exit road from the hotel was closed! We had to wait a good half hour before we could get out. The hotel really should have made us aware of this.
Loved the location, the staff were great, bar and food were very nice. Decor a little dull, but we were comfortable.
Stayed in May 2024
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Reviewed: 5 May 2024
Emma
United Kingdom6 reviews8.0“Happy to stay again.”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
The fridge was noisy at night - but as there was nothing in it we simply turned it off at the wall. We could hear the trains, but they didn't keep us awake.
Good size room, clean. Staff very friendly and attentive to our requests. Great location close to the train station, and lovely views over the river!
Stayed in April 2024
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Reviewed: 5 May 2024
Liam
United Kingdom10 reviews8.0“Weekend away”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Not much to be honest, would stay here again.
Hotel location was very good and allowed great access into the centre. Room was large comfortable and spacious, the bed was large and comfortable also. Additionally the room had an iron, iron board and safe which help when living from a suitcase.
Stayed in April 2024
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Reviewed: 4 May 2024
Helga
United Kingdom13 reviews9.0“I’d be happy to come back any time”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Not enough hooks on wall for jackets, hats, clothing
Quiet, view on to the river, proximity to railway station and centre
Stayed in April 2024
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Reviewed: 2 May 2024
Tim
Spain22 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Parts of the room need repainting. However the room was a great size.
It is located in a perfect position. The staff were outstanding. They were very friendly and helpful. The view from the room was great.
Stayed in April 2024
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