Same food in all restaurants and a little on the expensive side for what was on offer , bar prices a tad excessive

Hotel was great very clean and comfortable

Stayed in June 2024

The property was looking a little tired and could do with a refurbishment in some areas

The staff were very helpful with looking after my dietary needs. The location was good and the room was more than adequate.

Stayed in June 2024

Unfortunately we weren’t all that impressed with breakfast. There was certainly enough to be enjoyed with the cooked food, which we did not have, but the continental was slightly lacking. It would be better if families with children were sat in an area together slightly removed from couples and business people who I’m sure would appreciate it.

Since I first stayed in 1997 this hotel has a very special place in my heart. I love the style of the building and I’m so pleased to see the fish tanks are still being looked after as it’s such an unusual touch. Our room was spacious and comfortable and the bathroom was well appointed with bath and large shower. The new bar and reception area is lovely. Mark checked us in. He was friendly and professional and made us feel very welcome.

Stayed in June 2024

Massive family rooms, very friendly staff who were tolerant of lots of children rampaging around. Lots of space, lovely aquarium. So much nicer than the photos

Stayed in June 2024

Nice room for breakfast. Plenty of choice. Every item cooked well.

Stayed in May 2024

The jacuzzi was shut which was a disappointment

Great breakfast

Stayed in June 2024

The only downside was the fried eggs at breakfast , very robbery

Good quality food lots of options available.

Stayed in June 2024

The hotel dinner menu is clearly priced at the business customer who is charging back to their expenses - so best make your choices about this if travelling with hungry children! However service was attentive and efficient. The pool area is looking slightly tired but is still clean and safe. No USB sockets in our suite and a slight lack of electrical sockets, given the charging needs of the modern traveller - just a small nod to how needs have changed since the hotel was built.

Room was well appointed ; exceptionally clean, Staff across the hotel were friendly, efficient, customer-focussed, gave the feeling that nothing was too much trouble. Free parking. Good breakfast - good choice, well presented, table areas clean and cleared quickly once customers had finished. Staff were supportive about allergy related requests - particularly at dinner service - our waiter checked to confirm exact requirements. Well equipped gym - clean, well-maintained equipment, friendly staff. Pool is a reasonable size - didn't use sauna or steam.

Stayed in June 2024

N/A

Lovely staff , nice comfortable Rooms . Food good.

Stayed in May 2024

The food was good, the pool was perfect for the children and the room size

The location was perfect for our visit to Windsor and Legoland

Stayed in May 2024

The bedroom decor really needs to be updated. Lots of old-fashioned, scuffed wooden furniture and bits of mould in bathroom tiles. The room appeared clean but we found a used tissue emerging from beneath the double bed, and a long hair on the bathroom, which was unpleasant. Only one pillow provided on single bed with four on the double bed. No extra pillows or duvets available in the wardrobe, although pillow was kindly provided by housekeeping on request. The TV service was awful. There is no TV guide on the TV, and the info button doesn't work. So there was no way to see what was coming on later in the day. When you turned the channel there was no way to see what the name of that TV show was if you didn't know it or what the show was about. Really frustrating. The pool is already very small so dividing it by a third to accommodate the spa members is a bit silly. Not sure what the best solution is but forcing hotel guests to swim with loads of kids in only 2/3 of a small pool is unreasonable. Jacuzzi was out of order. The entire pool and spa area desperately needs to be refurbished. The area is tired and old.

The communal areas have been nicely redecorated since my first visit nearly 9 years ago. Lots of seating and coffee tables for relaxation and socialising. Furniture is beautiful and very accommodating of all body shapes and group sizes. Restaurant waiter was lovely and the food very delicious. Really enjoyed dinner. Breakfast staff and breakfast buffet very good. Loads of free parking with disabled parking right in front of the entrance, which is excellent. Good WiFi

Stayed in May 2024

The Wi Fi was temperemental..had to try multiple times each time to get connected.

reasonable size..beds were comfortable and small bottles of water were provided

Stayed in May 2024

The room size, the fish tanks and the breakfast was great, the staff were polite

Stayed in May 2024

The swimming pool was not available due to a maintenance issue.

Nice clean hotel with very friendly and approachable staff.

Stayed in May 2024

The room was dated and the extractor fan in the bathroom wasn't working. It was quite noisy with others in rooms above and around making noise. The jacuzzi wasn't working as it was having maintenance work done during our stay and when we first went down to use the pool we weren't able to go in as it was full so we had to go back in 20 minutes.

The size of the room was good and the beds were comfortable. The breakfast is very good and there is plenty of choice. Plenty of parking and close to lots of attractions. Room service was quick. Easy to find from the motorway.

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

We were near the lifts and it got noisy after midnight as other guests returned to their room. Someone decided to have a party in their room at 1.45am and woke us all up. The evening menu (Sunday) was pretty limited, so we went out for food.

Fantastic reception staff - the warmest friendliest welcome of any hotel. Great recommendations for local restaurants too. (The Giggly Squid 🤭 🦑😋). Rooms were great - interconnecting room between double and twin room.

Stayed in May 2024

Bit noisy from traffic

Easy to get to and close to amenities

Stayed in May 2024

No USB or UK plug sockets near the bed

was upgraded to a nice big room with a spa bath, which was fab Staff were really lovely plenty of parking

Stayed in May 2024

Bathroom a bit dated

Spacious

Stayed in May 2024

Room comfortable, lovely big shower and an excellent choice of food at breakfast.

Stayed in May 2024

Staff were very friendly, location was good and had everything we needed for our one night stay.

Stayed in May 2024

Room was spacious. Kids really liked the hotel

Stayed in May 2024

The 3 nights we was there, our room was not cleaned - this was not so much a problem on the clean part, but it is annoying have to track down cleaners to ask for more toilet rolls, tea and coffee & milk etc. I would say the cocktails at the bar are well over priced for not very good cocktails... I think if a hotel is to charge £12 a cocktail, they should be made properly.

We stayed for 3 nights, as a family of 4 with two kids, both 6 years old. The family room was really good, very well set out with a separate room attached, with two single beds and a TV in for the kids. The room service was good. Great location for any families staying for Legoland, only 18 minutes drive away. This Hotel also took Deliveroo deliveries, as one night out of the 3 we stayed, it was our kids birthday and they wanted there favourite takeaway, so that is always a bonus, and the staff were great at receiving the order and calling us to come collect from reception. Very Friendly staff at the reception & the restaurants.

Stayed in May 2024