With the lift being broken from the Saturday and still broken on the Monday when we left, it was hard for my husband who has COPD walking down to the toilets, but even harder walking back up the stairs...We were on the third floor so they took us up in the service lift at night. Staff did all they could to help, but think they should have 2 lifts.

All the staff were wonderful under the circumstances. (Lift was broken.). Good choices on the menu. Entertainment good.

Stayed in May 2024

The heat it was far too hot and the entertainment was far too loud we had to keep asking for it to be turned down when playing bingo

Food very good

Stayed in May 2024

Breakfast starts a little late at 8.30am

The food is very good. Entertainment was great. Staff are friendly and polite

Stayed in May 2024

If I was to be a bit picky I think the custard to the puddings was very watery and tasteless. It could do with more vanilla and thickening up. The rest of the meals were amazing. We'll done to the chef. The barman was always smiling and having a laugh with the customers. He really is the most hardworking guy.

The location. Comfort and the menu. The all-inclusive is value for money. Staff work hard to accommodate.

Stayed in May 2024

Not having bingo in the evening. And a 2 hour wait for entertainment. With nothing to do.

Food and staff were excellent. Hotel was spotless clean.and comfortable.

Stayed in May 2024

Our mattress felt as if I was going to fall out of bed every night, it was alright on my hubbies side, Having a step upto the bathroom in room, not good when I kept forgetting in the middle of the night. Only public toilets were downstairs.

The staff were all lovely and friendly. . The food was all delicious and plenty of it. There was entertainment every night. Only residents are allowed in hotel

Stayed in April 2024

Room had tilted bed.

I loved it, very friendly, food and entertainment we're fantastic🙂

Stayed in May 2024

Just the truck down to the toilets

The food as always was excellent great choice on the menu also the service was good ,staff very pleasant and obliging the bar staff were very efficient the room was a tad small but comfortable Will be staying again at the Claremont

Stayed in March 2024

Nothing stood out which speaks volumes about the hotel

Staff excellent food good the evening meal choices excellent

Stayed in April 2024

No bingo at weekend

Comfy bed food friendly staff

Stayed in April 2024

The dining room to dark

Staff very friendly and helpful

Stayed in April 2024

Toilet in the bathroom in the bedroom is so tight next to the bath and wall , you can’t move once you sit on it , twisted my knee trying to move , curtains came off the rail when trying to open them , dining room has changed , you have to get your own drinks now at dinner , breakfast you now have to make your own toast it’s time consuming, especially when you have a partner with Parkinson’s , so have to leave him to get a drink at the other bar now or the toast whilst keeping an eye on him , plus the waiting on staff now take your empty plates away while the other person is still eating , this has happened before , there’s just a few changes for some reason

Clean , had a lovely update new paint , new upholstery, very nice

Stayed in April 2024

Nothing realy just as i said the hotel does need updating

The hotel definitly needs updating but realy enjoy going there for the people we meet

Stayed in April 2024

Having to go down stairs to the toilet they should be one on the floor where the bars are and only 1 lift is not good

Food was great

Stayed in April 2024

Unfortunately I hadn't, mentioned I disabled so bathroom wasn't suitable. Will mention this at booking time next .

I have been to this hotel before after recommendations. It is every thing we want staff 4star food lovely rooms very comfortable.

Stayed in April 2024

The room was a bit small. As it was a base to sleep in it was adiiquet.

Same table through out our stay. Friendless of staff. Relaxed atmosphere. Good entertainment. Value for money.

Stayed in April 2024

Very clean staff friendly food good

Stayed in April 2024

Toilets floor below concert room. Small tv

Friendly,good food.entertaining

Stayed in April 2024

Swimming pool, sauna.

Breakfast we had lots of different choices. All hot and fresh.

Stayed in March 2024

Entertainment finished a bit early

Stayed in April 2024

Nothing to report here

The weekend all inclusive deals are great value for money...nice and attentive staff on all areas. the food and drink selection was very good..they catered for all tastes and good sized meals..our waiter peter was very pleasant and attentive no delay on anything. The rooms were clean and warm (a bit too warm at times)but maybe the decor is a little dated..the evening entertainment is a good mix of comedy and vocalists

Stayed in April 2024

Queuing 9

Entertainment

Stayed in April 2024

The bed in room 209 was on a slant so hard to sleep in. Everything else was great

Good value for money Friendly staff All inclusive was really good. I liked I could pay a little more for premium drinks

Stayed in April 2024

N/A

Breakfast was good, location was perfect

Stayed in April 2024