Iron Bridge, North Street, Exeter, EX4 3RB, United Kingdom
#13 of 28 hotels in Exeter
Guests' ChoiceBased on 977 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.6
Staff
9.1
Value for money
8.2
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 May 2024
Emily
United KingdomThe fire alarm went of at 7.30 in morning was looking forward to a lie in , there wasnt any staff there to turn it of so one of the guests had to do it
It was lovely food was tasty room was clean and staff were friendly
Stayed in May 2024
Reviewed: 17 May 2024
Emma
United KingdomMould in bathroom , a little tired generally.
Had character
Stayed in May 2024
Reviewed: 6 May 2024
Barry
United KingdomRoom lovely with lovely views, staff great, breakfast outstanding
Stayed in May 2024
Reviewed: 3 May 2024
Michelle
GermanyThere were a few strange loud noises, but nothing that was too disturbing.
The staff was super nice and the location very central and easy to reach from central station and St Davids. The room is small but definitely sufficient. The bed was comfy. Would stay there again.
Stayed in April 2024
Reviewed: 27 April 2024
Georgina
United KingdomClean, comfortable beds, quiet rooms. Cute complementary touches
Stayed in April 2024
Reviewed: 27 April 2024
Lydia
United KingdomGorgeous room and was pleasantly surprised to see oat milk sachets for the tea and coffee! Everyone was lovely too.
Stayed in April 2024
Reviewed: 26 April 2024
Kelly
United KingdomLots of very steep narrow stairs to get to the room.
Lovely room and a nice touch with the port and fudge.
Stayed in March 2024
Reviewed: 25 April 2024
Beccy
United KingdomLight bulb not working in bathroom, difficult to put makeup on.
Location was excellent, lovely modern decor, and friendly helpful staff
Stayed in April 2024
Reviewed: 25 April 2024
Pauline
United KingdomFantastic location, spotless quiet rooms and a comfy bed. We were made to feel extremely comfortable, Kirsty went over and above to ensure we had a fantastic stay
Stayed in April 2024
Reviewed: 25 April 2024
James
United KingdomRoom wasn’t tidied in the day - no fresh towels, fresh milk, additional coffee etc.
Room felt modern and very comfortable. Staff very friendly. Some nice touches like port and snacks on arrival.
Stayed in April 2024
Reviewed: 16 April 2024
Gail
United KingdomNo negative issues
Food very good, excellent flavor's.hospitality....friendly , attentive. Good social areas, with much choice of where to sit. Lovely personal touch in the bedroom.great stay ... would recommend.
Stayed in April 2024
Reviewed: 15 April 2024
Carolyn
United KingdomNothing really
Lovely attention to detail everywhere- decor in room, mini bar etc
Stayed in April 2024
Reviewed: 13 April 2024
Miller
United KingdomThere was nothing we did not like.
Excellent staff who went beyond our expectation in relation to helping us make our stay really good. Nice ambience. Nice thoughtfully extras in the room.
Stayed in April 2024
Reviewed: 10 April 2024
Tim
United KingdomRather loud outside had multiple loud bangs directly on the street outside
Nice rooms with good bathrooms
Stayed in April 2024
Reviewed: 10 April 2024
Stephen
United KingdomMattress.
Breakfast and shower.
Stayed in March 2024
Reviewed: 10 April 2024
Claire
United KingdomThis was our second stay and when we stayed before we preferred the room and was all very good. This room the tv didn't work and despite asking twice and a member of staff coming up once, it never did work while we were there. Also there was a party in one of the rooms on the saturday night at about 1 in the morning.
The location is perfect, as it is right in the city centre but on the edge of that and on the edge of residential which makes it a very quiet location. The restaurant is very good and the food is great. The rooms and bathrooms are very clean and comfortable.
Stayed in March 2024
Reviewed: 6 April 2024
Michael
United KingdomIt was much smaller than we’re used to. Now car parking facilities; however the Harlequin car park they recommend was very safe and secure. Note it’s £18 a day but that’s the maximum you’ll pay in total even if you’re leaving your car there for a week!
The cleanliness and how the size of the room was organised to make it as comfortable as possible. We could not hear noise from the pub area if the property. In fact the pub itself was really comfortable. Great food, very helpful staff and a selection of around 12 draught beers, lagers and guinness.
Stayed in April 2024
Reviewed: 5 April 2024
Martha
United KingdomAt first we were unable to get our TV to work (had to get help with it which required some significant fiddling by a very helpful staff member). We also had to ask for toilet tissue to be topped up as well as toiletries.
The location was excellent; the staff was very friendly and attentive; and the en-suite bathrooms were lovely!
Stayed in April 2024
Reviewed: 4 April 2024
Martyn
United KingdomTelevision wasn’t working
Great room , very clean and a good location. Only one small issue , the television didn’t work
Stayed in April 2024
Reviewed: 1 April 2024
Luke
United KingdomNothing
Everything was nice friendly staff
Stayed in March 2024
Reviewed: 22 March 2024
David
United KingdomNothing negative
Ideal location
Stayed in March 2024
Reviewed: 19 March 2024
Alison
United KingdomNothing really.
Very comfortable rooms, nice restaurant, friendly,helpful staff, central location. Great value.
Stayed in March 2024
Reviewed: 19 March 2024
Eric
United StatesWhile the stairs might prove challenging for some, I did not consider them to be a big problem.
The staff are very friendly and helpful. The pub has a really nice feel. Very welcoming. Great place for a solo traveler.
Stayed in March 2024
Reviewed: 17 March 2024
Martin
United KingdomWifi wasn't working on the day i was there.
Great staff. Fabulous room. Great breakfast.
Stayed in March 2024
Paris, France
Moscow, Russia
Montferrer, Spain
Cusco, Peru
Flagstaff, USA
Sozopol, Bulgaria
Antibes, France
Tihany, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content