Grand Parade, Eastbourne, BN21 3YR, United Kingdom
#2 of 35 hotels in Eastbourne
Guests' ChoiceBased on 941 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.7
Facilities
8.6
Staff
9.5
Value for money
8.3
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Sasha
United KingdomNoticed the cleaner didn’t actually change my sheets when it had something on it (my dog was staying with me) she just made the bed again but i was only staying for one more night so didn’t say anything but other than that was very happy to stay there good price for good quality !
Looks like photos , staff very helpful and friendly
Stayed in May 2024
Reviewed: 25 May 2024
Ross
United KingdomApart from feeling a little tired in places. I felt the hotel room was great for a nights stay.
Lovely hotel, great features and excellent location on the seafront.
Stayed in May 2024
Reviewed: 23 May 2024
Grant
United KingdomLack of plug sockets. Access to Netflix, Amazon but lots of buffering due to internet speed.
Attentive staff. Room clean and recently decorated.
Stayed in May 2024
Reviewed: 20 May 2024
Darrell
United KingdomOnly real negative was the shower - it was more a trickle!
Nice size bedroom and bathroom. Great working vintage lift/elevator-reminded me of the move The Man with Two Brains. Fantastic breakfast (Mr Chester the Jack Russell approved too). Friendly and welcoming staff.
Stayed in May 2024
Reviewed: 18 May 2024
Tae
South KoreaThe lift wad not essy to use but understandable.
Staffs were very kind.
Stayed in May 2024
Reviewed: 12 May 2024
Ewelina
United KingdomGreat location. Room was clean and with part of view on the sea. Clean big bathroom and comfy bed. Lovely and helpful staff. Great location and we could leave bags after check out. We will definitely come back.
Stayed in May 2024
Reviewed: 12 May 2024
Adil
PakistanHousekeeping was not good.
The room and bathroom was large and George and others were excellent in their customer service.
Stayed in April 2024
Reviewed: 11 May 2024
Sara
SpainThe top rooms have very small windows
Great location, small and friendly
Stayed in May 2024
Reviewed: 10 May 2024
Alice
United KingdomSome plant based options for breakfast would be lovely.
The staff were very friendly, amenities in the room were great, location was superb and decor tasteful.
Stayed in May 2024
Reviewed: 9 May 2024
Kim
United KingdomLack of electrical sockets in the room - only each side of the bed. no shelves in the bathroom to put your toiletries, although plenty of room to have some as such a big bathroom. Lastly price was over £20 cheaper if I had booked direct. Very expensive for just one night without any breakfast.
Loved the location and paying only £2.20 to park right opposite - given from the hotel and also the very comfy bed.
Stayed in May 2024
Reviewed: 6 May 2024
John
United KingdomOk, but definitely not 5 Star as advertised. Shower head half blocked, gap in shower door, which did not close. Products in bathroom not high quality and room pretty spartan. Expensive breakfast that was very disappointing. Self-service, not even coffee served. Congealed eggs, catering sausages, fruit salad that was mainly chopped apple and fake plastic flowers everywhere. Bar did not even have a single malt whisky.
Great location, lovely large room, very comfortable bed, great old lift, sea views, lovely sash windows for fresh air.
Stayed in May 2024
Reviewed: 4 May 2024
Caroline
FranceSome pieces of furniture are a little worn out (chairs and cupboard for example). Our bin in the bathroom was not emptied on arrival and the room was not very clean in some places (rubbish under the bed and spiderwebs in the bathroom ceiling).
Very nice victorian style hotel with spectacular view on the pier and the sea. Well situated for visits and restaurants. The staff was very kind and helpful for the parking and directions. We had a very nice time and enjoyed our stay there. We got an upgraded room and that was a very good surprise on arrival.
Stayed in April 2024
Reviewed: 2 May 2024
David
United KingdomShower was a bit weak and difficult to adjust. Masseuse cancelled at very short notice so had to cancel pre-booked treatments.
Fantastic Breakfast in a nice setting and excellent Value for Money. Staff were very friendly and accommodating. Parking directly outside the hotel. Room was clean and had a Fantastic view. Very quiet in the room despite the busy road outside. Loved the quirky lift.
Stayed in April 2024
Reviewed: 1 May 2024
Sarah
GuernseyRoom could do with a fridge. Would have like to have the option to NOT have buffet breakfast as it cost £20 and only wanted a small thing from the menu.
Clean and friendly
Stayed in April 2024
Reviewed: 30 April 2024
Quinn
United KingdomThe room was so spacious and it was great having Netflix and Amazon on the tv
Stayed in April 2024
Reviewed: 30 April 2024
Victoria
SwitzerlandThe pillows need replacing in both of the rooms we had booked. Our bathroom lacked places to hang hand towel’s, could be fixed simply with a rail or hook on the side of the sink cabinet.
Family trip, the hotel is in a fabulous location, friendly staff, comfortable beds, the hotel is well furnished and has that comfortable feel.
Stayed in April 2024
Reviewed: 29 April 2024
Sean
United KingdomNothing
It was clean and tastefully decorated. George, the hotel manager was attentive and ensured guests had a great time.
Stayed in April 2024
Reviewed: 25 April 2024
Karen
United KingdomWould have liked a small fridge in the room.
Great location; very welcoming staff, nice personal attention. I'd requested twin beds and the room was made up ready. This doesn't always happen, several times in the recent past, in other hotels, we've had to wait for the room to be re-configured after check-in; comfortable bed and pillows in a lovely room. Thanks to the Victorians for building high ceilings and big windows, the room felt spacious,light and airy. A very enjoyable stay, would definitely book again.
Stayed in April 2024
Reviewed: 23 April 2024
Siobhan
United Kingdomgreat location and friendly staff - good value for money
Stayed in April 2024
Reviewed: 23 April 2024
Janet
United KingdomWhen we arrived, the tea, coffee and milk in the room had not been topped up. Also, the room was only serviced on the first day. The bed was not made, bathroom was not cleaned and again the tea, coffee, etc was not topped up. It would also have been nice to have been able to have a meal in the restaurant in the evening, if we hadn’t wanted to go out.
We thought the rooms were very good with plenty of storage, comfortable bed and a lovely walk-in shower. Would have preferred a service breakfast as we had on the first morning, rather than the help yourself buffet breakfast we had on the following days. However, the food we had was very good.
Stayed in April 2024
Reviewed: 22 April 2024
Rosalinda
United KingdomThe gyms are not so clean and all the machines are not on.
What I like about the property is that the gym and clean and right in front of the sea.
Stayed in April 2024
Reviewed: 21 April 2024
Kevin
United KingdomGreat Room, Great location and friendly helpful staff
Stayed in April 2024
Reviewed: 20 April 2024
Andrina
United KingdomNothing to dislike.
The staff were attentive, the room was comfortable and the hotel in general was of a high standard.
Stayed in April 2024
Reviewed: 10 April 2024
Julie
United KingdomWould have preferred restaurant to be open in evening rather than room service
Very clean - lovely staff
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content