10 Saint John's Road, Hemel Hempstead, HP1 1JR, United Kingdom
#45 of 48 hotels in Hemel Hempstead
Guests' ChoiceBased on 24 hotel reviews
6.6Cleanliness
7.3
Comfort
7.3
Location
7.9
Facilities
6.1
Staff
8.0
Value for money
7.2
Free WiFi
6.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 24
Reviewed: 17 May 2024
Nick
United KingdomNoisy and space at a premium for the cost per night compared to other options - kettle but no coffee or tea bags a bit confusing as a coffee shop downstairs
Clean and convenient location to centre
Stayed in May 2024
Reviewed: 9 May 2024
Korry
United KingdomThe shower was really dirty , and the shower head was broken I got sprayed all over when I put the water on . Dirt around the room . Very noisy early in the morning from the coffee shop downstairs.
It was good location and easy to find. The bed was comfy
Stayed in May 2024
Reviewed: 15 March 2024
Daniel
United KingdomThere was a kettle but no cups or coffee/tea so not sure why it was there. TV was positioned in a way that made it almost impossible to view from the bed. Had to move a wardrobe to turn the radiator down and there was a severely broken power socket.
Easy to find, good parking, unstaffed hotel but had received clear instructions on how to enter the building and room. The room was clean and the shower worked.
Stayed in March 2024
Reviewed: 9 March 2024
Bolton
United KingdomNo tea facilities. Shower room ages to get the right temperature.
The parking was free. The bed was comfy.
Stayed in March 2024
Reviewed: 7 March 2024
Peter
United Kingdom2 problems did affect my sleep a little bit: 1) I would have liked to have two pillows. The one pillow i did have was quite thin and it made it difficult to sleep at first. 2) The room is directly above a cafe/bistro that opens at 7am, at 7:30am they were playing VERY loud music, it felt like it was in my room. Luckily i was awake at 7:30am for work but if i wasn't i would be upset
Bed was comfy (if you like quite a firm mattress) location was easy to find, room was clean enough and good value. No frills but it is good value for the price. I like the automatic check-in
Stayed in March 2024
Reviewed: 3 March 2024
Kathryn35
United Kingdomnoise from cafe in the day but my host did rectify this for me
value for money. location.
Stayed in January 2024
Reviewed: 18 February 2024
Gcinumuzi
United KingdomWish there was a microwave or kitchenette
Room was clean and warm
Stayed in February 2024
Reviewed: 3 June 2024
Kczirbesz
United KingdomThe room was very dark and cold. It was so cold that night, we were both shivering most of the time. The bathroom was a disaster, no hand soap, only half of a toilet roll, the state of it was awful, we decided not to have a shower after all. It was dark (black tiles) and creepy. There was no TV remote, we had to fetch it from another room. There was a kettle, but I wasn't brave enough to use it. No cups, no coffee, what's the point of a the kettle? The back entrance was a bit shady, I wouldn't go there in the dark. We wouldn't stay here again, especially for that money.
The location was perfect, easy access to everything around. The view from the window was lovely, I think that was the only positive thing about our stay. There was no staff, I received a text on the day with the instruction details, which were easy to follow.
Stayed in June 2024
Reviewed: 16 May 2024
Scarlet
United KingdomGreat location, very comfortable room and good price.
Stayed in May 2024
Reviewed: 2 May 2024
Liam
United KingdomShower didn’t work properly, people coming and going at all hours of the night
Stayed in May 2024
Reviewed: 28 April 2024
Jones
United KingdomThe door entry was a key code that was temperamental the room had a shower cubicle in the corner of the room which took ages to get hot and by the time you had had a shower the room was full of steam.
Stayed in April 2024
Reviewed: 17 April 2024
Dan
United KingdomThe staff helped me throughout my stay could not have been more helpful due to personal problems been here few times and never disappointed value for money is exceptional
Stayed in April 2024
Reviewed: 28 March 2024
Yvonne
United KingdomTHERE WERE NO GLASSES OR CUPS TO HAVE A GLASS OF WATER AND NO COFFEE OR TEA ???
Stayed in March 2024
Reviewed: 10 March 2024
Barry
United KingdomIdeal for work
Stayed in March 2024
Reviewed: 7 March 2024
Richard
United KingdomThe shower was either scolding hot (and dangerous) or freezing cold, so I couldn't shower. The towels provided were hand towels only, so not big enough for a shower anyway. No hand soap so unhygienic. The basin sink was blocked so took a while to drain. The shower too was blocked, so overflowed and wet the bathroom floor trying to get the shower to work. The toilet was very loud, not just a flush, but suction sound. The walls were so thin the toilets woke the building up whenever flushed. The walls were so thin you could hear other guest's TV's like you were in the room with them. There was a huge gap under the bedroom door (50mm unbelievably) leading to the public corridor. No tea making facilities.
Easy access. My room was A3 for reference.
Stayed in March 2024
Reviewed: 2 March 2024
Ashish
United KingdomI was allocated a room but on arrival it was a used room ,had to wait for 10-15 mins for a new room. But really friendly staff tried to sort my issue as soon as possible
Stayed in February 2024
Reviewed: 14 February 2024
Lucy
United KingdomStaff were absolutely incredible. Amazing cakes by the pastry chef!! Great cooked food at breakfast and dinner too. Nice bubbles on the first night.
Stayed in January 2024
Reviewed: 2 February 2024
Paolo
United KingdomNo towel, no tea, no cup, no spoon, kettle didn't even fit under sink tap so can't be filled from the tap, kettle needs to be put on the floor to plug in, extractor fan in another room on all through the night, phone ringing in building relentlessly for over an hour. Entry lobby Very dirty. Very basic white room with zero character.
Comfy bed and clean sheets, cheap.
Stayed in February 2024
Reviewed: 30 May 2024
Anthony
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 15 February 2024
Artem
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 10 May 2024
Muhammad
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 5 May 2024
Trioiu
United KingdomThere are no comments available for this review
Stayed in April 2024
Reviewed: 17 April 2024
Dan
United KingdomThere are no comments available for this review
Stayed in April 2024
Showing 1 – 24
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content