Nothing - everything including staff was wonderful

Beautiful hotel in perfect location. Stayed in the newer section - room was immaculate, modern, great amenities. Bath robe & slippers really nice touch! Wish our stay could have been longer than 1 night.

Stayed in May 2024

Nothing I liked it all

Felt very relaxing environment

Stayed in May 2024

nothing

The room was very spacious and the most comfy bed. The pillows were of high standard. Coffee machine and water are a good bonus.Staff on reception were helpful on arrival and we parked our car overnight which was looked after and safe. Had a swim in the morning. Gorgeous pool, sauna and jacuzzi. Very relaxing place and very close to town centre for shopping and looking at the gorgeous old buildings. Loved every minute and will be back.

Stayed in April 2024

Wonderful stay, very clean and comfortable stay. Staff were amazing and attentive. Thank you

Stayed in April 2024

The bill! Also I'd say the room service food was a little meh.

Absolutely incredible hotel. Worth every penny! The food in the terrace restaurant was absolutely phenomenal. If I'd have been hit by a car that night it still would have been a net positive!

Stayed in April 2024

Loved the property

Lovely staff - excellent food and service in the Rise restaurant

Stayed in April 2024

Outstanding service from all staff at The Grand. Nothing was too much trouble.

Stayed in April 2024

Nothing

Amazing hotel, 5 star through and through. Staff were friendly and knowledgable about the area

Stayed in April 2024

The only criticism was the power of the shower in the room, but we also used the spa/pool so showered there, too.

Excellent stay from start to end. The staff were amazing, friendly, and accommodating. The hotel is beautiful and felt really relaxing. The spa/pool was great, too. We had breakfast, which was lovely with a lot to choose from. We had our evening meal there on our last night, and the food was absolutely delicious.

Stayed in April 2024

Parking Charge high when actually hotel using NCP car park. Though staff very good bar lounge not that comfortable and more like a grand old 1st class rail station waiting room.

Location, Breakfast

Stayed in April 2024

This is a rare case of 0 faults ( at least for me).

5 min walk from the train station, old school (in a good sense)/classy calm interiors, sincerely welcoming staff (no "trying too hard" to please) and willing to make your stay most enjoyable. The room was spacious, perfectly clean, coffee machine in the room was so right and the best mattress ever slept on. One of the best pornstar martini made at the hotel's bar made an excellent aperitivo time. A special thank you for the lovely greeting card for our anniversary.

Stayed in April 2024

No parking

Bedrooms spa and breakfast

Stayed in April 2024

The temperature of the fridge in the room seems not low enough to store fruit and yogurt. It’s weird to see this issue at other hotels in England as well.

The location is just right across the station. The building itself is beautiful. The room is spacious enough and clean with everyday welcome snacks and bottle water. The hotel staff are all happy to help!

Stayed in April 2024

The shower pressure was a bit low and it would have been nice to have a more high-powered shower in the bathroom. That was the only thing that could have been better. Everything else could not be faulted.

The location was close to all the tourist attractions and the service from the staff was outstanding! We will definitely aim to stay at The Grand next time we are back in York. Staff were so helpful.

Stayed in April 2024

The shortness of our stay!

Location, modern quiet rooms, friendly staff that seemed to work like a team, Legacy restaurant, short stroll into the center of town, grand building makes you feel like a rock star.

Stayed in April 2024

Couldn’t get Kate check out when requested

The history and tradition

Stayed in April 2024

Every thing was perfect.

Perfect location , very colse to the train station and a fews minutes walking from City center. Various and good breakfast. Staff very kind and a large room in a wonderfull building. Best than Balmoral Hotel at Edinburgh where we stayed in the night before. .

Stayed in April 2024

Breakfast rule of water and orange juice having to be ordered.. way too formal.. having ready so people can access immediately..

The new wing rooms spacious really comfortable

Stayed in April 2024

The menu in the restaurant could have been more imaginative

Spacious and well appointed

Stayed in April 2024

Nothing.

Great location, rooms, facilities and staff.

Stayed in April 2024

Nothing

Location and clean hotel

Stayed in April 2024

Little pricey for a Sunday - day after was half price

Great location. Lovely room. Fabulous staff

Stayed in April 2024

The total professionalism of the staff. Going that extra mile to make our stay very special.

Stayed in April 2024

Location, near train station and short walk to bars, restaurants and shops so ideal location

Stayed in April 2024