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  5. Reviews of Best Western Carlton Hotel

Reviews of Best Western Carlton Hotel 3 stars

North Promenade, Near Blackpool Station, Near Casino, Blackpool, FY1 2EZ, United Kingdom

#144 of 251 hotels in Blackpool

Guests' Choice

Review score

Based on 3257 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.6

  • Facilities

    7.8

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 23 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Lovely hotel room clean and spacious staff vert friendly

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    In my opinion the sea view rooms were overpriced. Pillows had seen better days

    Lovely spacious bar and lobby area

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    All the staff we met were so nice and the hotel had a very relaxed and friendly atmosphere. I would definitely recommend
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was nothing we didn’t like, it was perfect for what we needed

    Location was perfect for our trip. The property was clean and the staff were so nice

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    The staff was great room was small but ok
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was not the best It was dry up in there hot plates they keep in

    Location on front Car park but had pay £5

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The tv didn’t work

    Stayed in May 2024

  • Reviewed: 17 May 2024

    7.0
    Served its purpose
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Needed a bit of TLC the hotel was very tired in places could do with doing up and freshening up

    Was in a good location

    Stayed in April 2024

  • Reviewed: 16 May 2024

    8.0
    Great staff and location.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    I'd have liked a better view from the room, but hey, it's Blackpool and I was only in there a short time.

    Great location right on the sea front with a nice terrace outside the bar overlooking the sea. Perfect for a few drinks and decent food. It was hot and sunny mind you - can't speak for the usual weather. Special mention for all the staff - very helpful and friendly.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    7.0
    Overall satisfied
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lack of certain foods in the breakfast menu eg, black pudding, fried bread, fried egg.

    Room was adequate, view was terrible, staff were friendly, food wasn't the greatest but edible. Other guests were obvious drug users, parking spaces were good.

    Stayed in April 2024

  • Reviewed: 11 May 2024

    7.0
    As stated this is our second visit to the establishment and with just a little TLC could be one of the better hotels in
    • Leisure trip
    • Family with young children
    • Standard Family Room with One Double Bed and Twin Beds
    • Stayed 2 nights
    • Submitted via mobile

    Entrance: There are powered doors that don’t work which makes accessibility for wheel chair or mobility scooters extremely difficult. Several times we had to assist entry and exit for two ladies who were using mobility scooters as it was extremely difficult (impossible) for them to open or close the doors. Bathroom: This was our second visit to the establishment and we were placed in same room as last year and still the bathroom hasn’t been updated. Shower temperature is VICIOUS! The room is a ‘family room’ so check that temperature is set correctly prior to use as our eldest son went in the shower and nearly burnt himself in the shower. Whilst showering shower curtain doesn’t retain the water from getting onto the floor which in turn floods the bathroom floor and as its tiled makes it extremely dangerous. There is an extraction fan that doesn’t work so room get steamed up as there is no ventilation. It was that hot we had to prop room door open and open window to allow air into the room.

    Location: Hotel is located just passed the North Pier and ideal for tram system as it’s adjacent to tram stop. Car parking is available although gets busy. You’ll need to enter vehicle details into the system next to reception desk. Bar & Breakfast area: Bar is homely and reasonably priced. No gambling or arcade machines which we thought was ideal. Breakfast area is clean and spacious and all freshly prepared.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    7.0
    We had a one night stay and it was perfectly adequate for us
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Family Room with One Double and One Single Bed
    • Stayed 1 night

    No adequate ventilation in our room Noise from the bathroom ( extractor fan?) could not switch off Unable to use wash hand basin as no plug??

    A room that we could all share and with our dog Good breakfast Toiletries Lift to all floors

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a bit warm

    Good position. Clean and tidy. Staff helpful and friendly.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    7.0
    Lovely outlook
    • Leisure trip
    • Family with young children
    • Standard Family Room with One Double and One Single Bed
    • Stayed 2 nights
    • Submitted via mobile

    Did not know as we are from overseas farmers and football weekend kids running up and down stairs until after 10pm knocking on doors etc

    Staff very friendly and helpful

    Stayed in May 2024

  • Reviewed: 30 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Excellent breakfast 👌

    Stayed in April 2024

  • Reviewed: 26 April 2024

    7.0
    Exactly what we needed for the night. Great location.
    • Leisure trip
    • Couple
    • Superior Double Room with Sea View
    • Stayed 1 night

    Bathroom was a little tired with some attention needed to the sink area. Thought the food and drink was a little on the expensive side. Don't think you should be charged for the car park as a resident.

    Perfect location for what we needed. One night stay. Took the dog. Staff were excellent in all areas. Great room with sea view, although you do pay for it.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Small room, could hear next door guests talking. Dated facilities.

    Clean, comfortable bed, helpful friendly staff. Good breakfast. Very good coffee.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    7.0
    Very friendly staff in a nice clean hotel with great kitchen.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    Room was very small and flush on toilet kept sticking.

    Staff were lovely. Bar prices reasonable and food very good. Bed was comfortable.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Thank you, we really enjoyed our stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    Just the pillows

    We are in our mid/late 80's, we were very well looked after, the staff were friendly and helpful. Everything was great, thank you

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff were amazing. Nothing too much trouble. Exceptionally dog friendly. Warm comfortable room. Great food

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Enjoyable food was good and would stay again.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Would have had a better view but obviously I didn’t select that.

    Room was adequate breakfast was very good. Staff were very friendly.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    THE STAFF MADW big difference
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights

    CHARGE FOR EARLY CHECK IN WHEN FLYING FROM ABROAD.

    ALL WENT WELL.

    Stayed in March 2024

  • Reviewed: 11 April 2024

    8.0
    Great hotel good value for money in a great location
    • Leisure trip
    • Group
    • Standard Family Room with One Double Bed and Twin Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom needed to be updated

    Bar & lounge area were really nice & the food was great

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Visit to family
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Ideal location, friendly staff, good sized room and parking available

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Staff members were very nice, and helpful. Room clean and warm, and size of the room was perfect.
    • Leisure trip
    • Family with young children
    • Standard Family Room with One Double Bed and Twin Beds
    • Stayed 2 nights
    • Submitted via mobile

    Single beds are very high for kids.

    Room was clean and warm.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    8.0
    Great location, dog friendly hotel
    • Leisure trip
    • Family with young children
    • Standard Family Room with One Double and One Single Bed
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom wasn't hoovered.

    The location is great. Very dog friendly. Staff incl room attendants are lovely.breakfast excellent

    Stayed in April 2024

Showing 1 – 25

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