No velux window pole to open windows

Everything lovely

Stayed in May 2024

N/A

Me and my partner came for our 3 year anniversary and it was gorgeous welcomed with a complimentary upgrade for our room and glasses of prosecco showed around the hotel befor being showed to our room. Room was gorgeous with a private hot tub, spa was fabulous definitely worth the money, massage was outstanding had a couple massage and listened to our needs and requests definitely 10/10 will definitely be going back again.

Stayed in May 2024

Nothing

Amazing location !!! Clean and great facilities!! Mizumi restaurant was delicious

Stayed in May 2024

Amazing, very luxurious, staff friendly and helpful and very clean, amazing and peaceful

Stayed in May 2024

Everything

Stayed in May 2024

Didn’t like having to pay for parking while staying which was 24 pounds extra for 2 nights

Breakfast was good . Staff very helpful. The Asian restaurant was lovely . But slightly overpriced. At 93 pounds for 2

Stayed in May 2024

Nothing!

Prosecco was given on arrival and a tour from the concierge. We were given a free upgrade to a suite for our honeymoon, everything was in the property you didn’t have to leave but if you did Bowness was on the doorstep.

Stayed in May 2024

Staff are amazing, can't do enough for you! Place is spotless, location unreal, view on to lake windermere and a 5 min walk in to Bowness! The most beautiful night away!

Stayed in April 2024

I have nothing that we did not enjoy - it was amazing

Everything was great - from the welcome, to the room - it was absolutely perfect. So perfect we are going back this week :-)

Stayed in April 2024

Old windows were running with condentation and the shower door kept swinging open when wet,hence wet floor. To few places to put toiletries.Not quite 5 star. Dont book through Booking.com.you will be charged for parking, book with the hotel direct.

The room was an excalent location but a little cool for time of year ,breakfast,very good.

Stayed in April 2024

Nothing

Incredibly personal touch from all the staff, could not do enough for you, one of the best uk hotel experiences I’ve ever had, if not the best!

Stayed in April 2024

A lot of the hot breakfast options were quite cold. Also, the music at breakfast was really loud and just didn't provide a relaxing start to the day. The seal on the shower screen didn't work so water leaked all over the floor. The bathroom could have done with a deep clean. Looked like it just got a cursory wipe over . Nice place and good stay but it's not cheap, so standards should be higher.

Stayed in April 2024

Couldn’t fault anything

Everything was just perfect

Stayed in April 2024

The spa was disappointing as a place to relax and read as the lighting was very low.

All staff were very welcoming and attentive

Stayed in April 2024

If I were real picky I would say the hot tubs were more on the cooler side, saying that it was still nice.

Staff were very friendly, we got a complimentary room upgrade. Nice little pub, spa was very nice, steam room was lovely! Mizumi Restraunt was lovely

Stayed in April 2024

Fantastic location and views from hotel terrace, very clean and staff very helpful. Decor lovely, although bit blingy in parts. Had an upgrade to a hot tub room as spa was out of action but knew this before we went. Would return.

Stayed in April 2024

Can't find a bad comment to be made .

Everything, from checking in to departure, thanks for a fantastic break ,my wife's 60th birthday couldn't have been better, room decorated in advance, meals were fantastic, spa treatments perfect, will definitely return and recommend to others thank you.

Stayed in March 2024

The service in the fusion restaurant was extremely slow and staff were not helpful. Also extremely small portions despite being very expensive. Food tasted nice though. The spa was lovely but a small group of loud (shouting) and drunk guests were allowed to spoil it despite my asking staff in that area if it could be addressed. I was told they would do something if they hear them swearing, buyt they already had been swearing & that didnt address the noise issue

Venue was excellent, hotel was stunning, breakfast was amazing with extensive choices available. Hotel reception staff, bar staff and car park attendant extremely helpful and friendly. Lovely bedroom.

Stayed in March 2024

Really clean, staff all so friendly and food was amazing

Stayed in April 2024

We loved Patrick he was so helpful and really went the extra mile to help me with little things for my boyfriends birthday. We had such a lovely stay and couldn’t recommend enough!

Stayed in April 2024

Nothing

Everything

Stayed in March 2024

View

Stayed in April 2024

Bed was on the hard side and pillows were very large! Didn’t ruin our stay just some insight

Very clean love the living room area plenty of space and very comfy

Stayed in April 2024

We were informed that certain facilities would be unavailable the day after therefore I wanted an early check in and later check out which I was told I was allowed therefore came early. I arrived had to wait for normal check in. My issue is I had paid lots of money and didn’t get a full 24hrs of the room. However the lady on reception gave us an hour later check out and was as helpful as she could be! Also pillows could have been better

The facilities were great and so much to do within just the hotel it’s self such as the restaurant the pub and the spa facilities. Our hot tub in the room was amazing and just made it so special

Stayed in April 2024