Very dated. Beds are old and uncomfortable. All bedroom furniture really old. Room key didn’t work four times. Staff not always very helpful

Fantastic location. Good breakfast

Stayed in May 2024

We was going to eat out but made the mistake of staying in for the buffet/ Carvery what a mistake, we got there 30 min after it opened, out the three meats they only had turkey left, all the veg was cold including the roast potatoes or chips… it was a poor attempt at a bad school dinner and not worth the money, the only way the other meats had gone was if the staff ate it as there were few customers. Nice hotel but Eat out!!

A character hotel, nicely situated with friendly staff. Clean rooms, maintained well , tea and coffee in the room with a TV.

Stayed in May 2024

Breakfast too expensive

Allowed to put bicycle in room. Good location.

Stayed in May 2024

Public areas very nice but rooms were shabby. Double room was 2 singles pushed together with a quilt that didn’t cover the whole bed. Spent the night playing tug of war with my husband for the covers! Bathroom very basic and dated. Car park hits you with an overwhelming and unmistakable stench of cannabis, not the best first impression for a 4 star hotel.

Location was great very close to canary wharf and 15 mins to O2

Stayed in May 2024

Bed was very uncomfortable, hotel looked tired in need of update

Breakfast was good, location was great

Stayed in May 2024

It is out dated and a bit tired. We had some chipped tiles in the bathroom, the bed was two singles pulled together so you could feel the divide and the bathroom tap was broken.

Location for us was great. We had an event at the 02 Arena

Stayed in May 2024

The Hotel needs some finishing touches and proper maintenance also WIFI at 7 Sterling per Day is extremely expensive.

Although the Hotel looks dated and in need of some proper makeover, the essentials are good, the rooms are okay, and the windows are without handles. the breakfast was good apart from the fried eggs, the coffee needs to be better most probably using some cheap coffee. Overall is good considering the hotel is very near to canary wharf Station (Jubilee Line)

Stayed in May 2024

Spotted a mouse running along corridor

Clean, location, price, car parking

Stayed in May 2024

The room was so hot and the air con didn’t work (yes I do know how to use it) windows didn’t open even a little so the experience was tainted.

Location

Stayed in April 2024

Beds were awful! Broken springs it felt like! Really hot too in the hotel! All very dated.

Location

Stayed in April 2024

Wi Fi cost was far too high for 24 hrs.

Location & value for money

Stayed in April 2024

No Air conditioning, it’s too hot, only way to make room cooler is open window, but it’s too loud due to near by train station. Need to upgrade air conditioning.

Location, affordable, reception

Stayed in May 2024

Bathroom sink was blocked

Location

Stayed in April 2024

Payable internet (7 gbp per night per device) is just not acceptable and I found it outrageous. the staff was unfriendly, chewing gum, speaking poorly, unwelcoming. My window was broken, I called room service in vain, and i barely managed to close it myself as there was no handle and the room was getting cold. My neighbours were very loud and fighting and shouting every evening, no one came to calm them down.

I liked the location that was easy to find and close to my office in Canary Wharf

Stayed in April 2024

During check in I wasn’t given directions to my room, I had to ask, the wifi options weren’t mentioned, number to dial for reception or any info about the available restaurants or breakfast times. I had to pay an additional £7 for wifi although the card with my room key stated ‘prepaid internet’ and it is something I would expect is factored into what I’ve already paid. Also the room service food was good, however, the sauce sachets such as tomato ketchup and mayonnaise didn’t taste very nice so spoilt it slightly. The location of the plug sockets to charge your phone were inconvenient. No bedside plug as lamps have different socket, the kettle plug was squashed in behind the wall frame and others away from the bed or desk.

Good location. Comfy bed. Clean.

Stayed in April 2024

Lack of tea bags, 2 only throughout our 2 day stay, maybe look into increasing this. Outdated furniture, the wardrobe door of which came away in our hands

Breakfast was lovely & very friendly staff in the restaurant

Stayed in April 2024

Very long queue at reception to book in. The room was very noisy, with both external noise from DLR/tube and also internal with a dog barking at 10.30 one evening!

Good location, clean room

Stayed in April 2024

However, the room was incredibly hot and we were staying during a time when outside air temperatures were in the single figures. The air-conditioning was set to 16degrees celsius but it still wasn't possible to reduce the temperature of the room to below 26degrees. It isn't possible to open any of the windows yourself so staff needed to be called to do this. They also gave us a room fan but even then, it was only possible to reduce the room temperature to 25degrees. I wouldn't recommend staying here in the summer.

The location of the hotel was ideal with its proximity to two different underground stations which include the Jubilee and Elizabeth Lines.

Stayed in April 2024

Service was slow

Everything was good

Stayed in April 2024

Love the view of the room, and the property location.

This was my second time here I was given 2 single bed after I booked and paid for a double bed room, the one bed was taller that the other which was the most uncomfortableness I’ve experience sleeping

Stayed in April 2024

No opening windows anywhere in hotel

Location

Stayed in April 2024

Room is expensive, but there is no internet access. Very poor mobile network in the room even. Now a day a two-star hotel offers free internet access; however, this four-star hotel charges seven pounds per device for internet service.Which is totally disappointed. Also I called customer service additionally called customer service, but no assistance was provided.

Location, clean

Stayed in April 2024

Very dated. The beds could be more comfortable and bigger. Room was extremely hot and hard to cool down using the aircon. Shower was either extremely hot or cold.

Fantastic location for a night out in Canary Wharf. Easy to check in and out. Plenty of parking spaces.

Stayed in April 2024

Room smelt damp Complimentary toiletry, although on the bathroom shelf, bottles were empty

Didnt have breakfas here

Stayed in April 2024