noise level in morning 5am from other surrounding rooms from other guests, shower was pitiful

room, breakfast

Stayed in June 2024

Upon arrival a reception staff member - Sarah - looked myself and my husband up and down and said "Yes?!" We said we would like to check in for our hotel room. She asked what company who we worked for and what did we want - we were not here for work, instead here to celebrate my birthday!! Absolutely shocked at the reception we received, I was so upset! She was very unpleasant, slamming down the paperwork, worst receptionist or people skills I have ever experienced! The general hotel had old fashioned decor but was clean, warm and good for the cost. We had a drink in the bar which was pleasant. We then decided to pay for the internet. The internet was free in public area but only available at a cost of £7 in rooms. I went to reception and had to speak to the same unpleasant woman. I asked to pay for the internet and once again she looked me up and down and said "but it will cost you £7!" Yes, I replied. She scowled at me and made such an issue whilst sighing and slamming down the paper with the internet code. I was genuinely confused as to why I had received this sort of reaction a second time also! But the other people checking in made shocked comments about her attitude, and the other receptionist apologised for this. Our room was dated. The TV remote did not work. The Curtain had what looked like blood stains on it. The ceiling lamp has MANY dead Flies caught in it, so much as to reduce the lighting! My party discussed this and joked it would possibly be a fire issue...at which point we realised there was an empty frame on the back of the door and no escape instructions. Whilst we could all overlook the room inconveniences, especially as the cost of the room was reasonable - None of my party will return due to the sheer rude attitude of the Receptionist. I would strongly urge you to look at the training of this individual - as everyone else was incredible (Great Bar Staff, Other Receptionists etc).

We like the Spa facilities, the hotel and the grounds looked incredible! Lovely and well stocked bar. Bar staff & Spa staff very kind and friendly.

Stayed in June 2024

Nothing food was and the staff was lovely

Breakfast was OK a choice

Stayed in June 2024

The rooms are a bit tired, in need of a coat of paint and there's some stains in places which I don't want to know what they are, this has probably meant that I've scored it a bit harshly. The local town doesn't seem to have much going on.

It's a nice building, in close proximity to a nice park. The food was good (although the brown sauce is quite sweet). Reasonable value. It's easy to walk into the local town, where there are a few nice pubs. It's a convenient location for my work.

Stayed in May 2024

The room was on the lower level which meant the floorboards of the room above and the staircase alongside were particularly noisy. Quirk of old building I'm sure, but not helpful when trying to sleep.

Great location, beautiful old manor house that had lovely gardens to walk in. Room was a good size.

Stayed in May 2024

Other guests behaved loudly.

Location and history of the place and building

Stayed in May 2024

The receptionist lady who checked me in was extremely rude and the manager (Ash) was no better. They were blatantly nice to all customers around me but not me, they clearly had a personal issue with me. I paid for the room but didn’t stay the night. I asked if it would still be ok to use the gym facilities in the morning as I had already paid but it was a straight no from Ash. She didn’t want to be nice or provide good customer service. I am aware that she could have allowed me to use the facilities the next morning before check out time especially considering I had paid for the room but she didn’t want to help. She had a power trip as the manager and the person who makes the decision and used it to be a b*tch. Maybe she doesn’t believe in karma

The gym staff, restaurant man and Starbucks staff were really friendly and helpful

Stayed in May 2024

The beds and pillow were very uncomfortable

Stayed in May 2024

see above AND not being able to check into 4 p.m. . Met some people who paid extra for early check in and they were unable to do that

It was a good deal BUT I feel that if you pay a cheap price you get a room hidden away . Our room nicely overlooked 11 blue Industrial bins

Stayed in May 2024

The shower was not very strong and difficult to get to the right temperature, mattress a bit lumpy, breakfast was good and bar staff very polite and helpful.

Nice room very adequate for us, however, shower was poor and not at all powerful, mattress was not that comfortable either but it all served our purposed, as we were only there for one night. My son lives just down the road so we will be returning

Stayed in May 2024

It took almost 30 minutes to check in - our whole party had paid differing fees for a double room, which transpires is also different per room. I was not informed an out the car park situation - found out from someone in our party. The room was tiny, noisy and very tired and worn down. We were unable to get food, I’ve never known a hotel not have enough food for all its guests - not just once but at breakfast twice and an evening meal. We were passed from service station to service station over what to do with food vouchers / capacity for food. The bridal suite toilet didn’t work for 12 hours with a bridal party of 6 using the room - it took 3 complaints to get fixed. The toilet in our room 52 - struggled to flush, the shower was intermittently too hot to use then too cold - not enjoyable. I’m also covered in bites which I assume is linked to the bedding / room.

We attended for a wedding, the wedding side of the Hall was wonderful, couldn’t fault the attentiveness of the staff, the cleanliness of the rooms, the service was phenomenal and the food was divine. A quick comment on a particular team member, Jackson, who just could not do enough for any of us - he was just so great I can’t find words to say how great he was. Finished his shift at 8:30 but stayed until almost midnight!

Stayed in May 2024

Our room seriously needs updating, bathroom ridiculously small, I'm 6ft 4 and the shower barely reached my chest! WiFi options should be better than what's on offer in this day and age, free wifi in some areas was minimal at best. Dining room needs expanding and revamping. You shouldn't have to queue for a table for 2 when you're asked to book a dining slot. Buffet needs to be better organised and variety of food on offer needs improving, not everyone wants chicken! Also empty serving dishes need replenishing more promptly. Overall it felt like they are trying to put guest numbers above the guest experience.

Beautiful facade greets you as you arrive, staff pleasant, water hot, food well cooked, nice courtyard bar area.

Stayed in May 2024

All good finished at 8pm. Although we asked about food and were told to go to the bar as the restaurant was shut - there was no food at 8:10m from either! If we’d known we would have gone down to the bar earlier! No warning and burned us … Water in room was a scolding hot - without having a mixer tap this level of temperature is inappropriate for guests as it felt like burning. The shower temperature was at its virtual lowest temperature to try to get as much cold water mixed with hot as possible

Location and gardens

Stayed in May 2024

One wardrobe door was missing the carpet was damp infront of the bathroom the kettle had water in still and it wss noisy throughout the night

The hotel was beautiful and plenty to choose at breakfast

Stayed in May 2024

The location was perfect for us we had a family gathering and it was a perfect location.The staff were friendly and very helpful.

Stayed in May 2024

The rooms are a little dated and wonky floor where the tv unit was which made the tv wonky, but not a problem, especially for the price and seen as I was a solo traveller, it really wasn't an issue as it was a nice room to relax in. The bed wasn't very comfortable for me, but this is not to say it wouldn't be for others. And the noise of people entering their rooms letting the doors slam shut and walking down the corridors from around 10pm on and off until around 3am shouting, was terrible, I've never heard noise like it. But, again, I was solo travelling so the interrupted sleep didn't bother me as I could lay in. If however I'd have been with my children, I would have been annoyed at this as I wouldn't have had much sleep and my children would have certainly woken up with the noise. But this isn't the fault of the hotel, just guests being inconsiderate. I would return if I was solo travelling again as the price is amazing and loved relaxing in the spa and room.

Was a lovely overnight break and can't fault it for the price. The spa was great for only £4, and the grounds were lovely. The room was nice for the price too. I didn't eat at the hotel so I can't comment on the food. Loved the big windows and peaceful morning looking out.

Stayed in May 2024

Well first of all there is no WiFi, then we didint had hot water aswell and food serve was really slow and not good quality for the price

I liked the nature all around

Stayed in May 2024

No cell service (4G or phone service) in the room. They probably do that to persuade you to pay for the WiFi. Bathroom in particular is very outdated. Staff could be a little more service oriented. When I asked for clean bed sheets I didn't need to hear: 'we don't normally do that' three times, especially not after I explained my partner has a disability that caused the need for clean sheets.

Scenic area, nice old building

Stayed in May 2024

Wife unreliable and expensive and only one device - most hotels give unlimited free fast access. This is a real issue. Instant coffee. Shower over bath rather than real shower cubicle. Reception a bit slow

Nice spacious room.

Stayed in May 2024

Tired , in desperate need of a refurb . In such a beautiful location it has so much potential to be a first class hotel location in that area but the interior of the hotel lets it down.

Beautiful grounds ,location

Stayed in May 2024

The Breakfast and dinner was buffet style it was OK but not great. For the money it was adequate the coffee from the machine was just awful change your supplier!!

The hotel was very nice and welcoming. Staff were very friendly. Our room was well presented and clean .Only niggle no mirror to do hair whilst using plug in styling equipment . We had breakfast and dinner included it was basic but edible for the price very reasonable.

Stayed in May 2024

Being woke up by other people's behaviour. Also was a very small room for twin rooms

Location nice. Breakfast could have at teapots for tea and food could have been hotter

Stayed in May 2024

The room I was put in

The outside view

Stayed in May 2024

Old lady on reception was rude and let people push in the queue. She then kept telling me to be patient after 20mins waiting to check in. Not the best start. Jacuzzi not working in pool. Overall rather old hotel needs some renovations. Shower was not hot, more like warm, even after running a few minutes, in bedroom but the sink taps were very hot.

Good location, free parking, comfy bed, nice pool.

Stayed in May 2024