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Reviews of Boutique Nights Willow

12 Willowfield Road, Eastbourne, BN22 8AL, United Kingdom

#30 of 86 Holiday rentals in Eastbourne

Guests' Choice

Review score

Based on 36 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    8.9

  • Location

    8.1

  • Facilities

    9.1

  • Staff

    9.1

  • Value for money

    8.7

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 22 November 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    Ruben has extremely good communication and the guest house was so well organised and well kept, would recommend to everyone!

    Stayed in October 2023

  • Reviewed: 19 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Came for the weekend to celebrate my bf’s birthday. We stayed in 105 and it was really comfortable and we have definitely enjoyed our stay. If we are ever down this way again we will definitely stay here again!

    Stayed in November 2023

  • Reviewed: 31 October 2023

    9.0
    Comfortable
    • Leisure trip
    • Couple
    • Deluxe Double Studio
    • Stayed 1 night
    • Submitted via mobile

    Lots of additional thoughtful items

    Stayed in October 2023

  • Reviewed: 23 October 2023

    10
    Good stay . Thank you
    • Leisure trip
    • Couple
    • Deluxe Double Studio
    • Stayed 1 night
    • Submitted via mobile

    The only thing that would stop us from staying again was really the location and the poor area . Although it is very close to town and the seafront the actual street is not great and we struggled to park, and worried if the car would be safe there. The only other downside was other people staying in the building, were in and out slamming the main front door and that is right next to the bedroom, this was during the night and again very early hours of the morning.

    This is a lovely little place for an overnight stay. We stayed for one night and couldn’t fault a thing. This little place is very tastefully done, with everything you could need. The furnishings are all good quality.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Needed more normal teabags as only enough for one cup each minor issue though and also for such a lovely room silly not to just touch up the missing paint on the wall above the window

    Everything was as described lovely room

    Stayed in October 2023

  • Reviewed: 15 October 2023

    10
    Lovely modern, comfy room, great value for money
    • Leisure trip
    • Solo traveller
    • Deluxe Double Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing really, it was great!

    Great, easy remote check-in. Responsive owners. Located near the beach and plenty of parking. My room was perfect size for me, sweet little kitchenette and small but perfectly formed shower room. Very comfy bed and lovely pillows.

    Stayed in October 2023

  • Reviewed: 29 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    There were no bath towels 😮‍💨

    Every thing as ticked earlier 🙂

    Stayed in September 2023

  • Reviewed: 29 September 2023

    10
    Amazing stay for just weds!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hosts were amazing. I told them that we were renting as a we were getting married on that weekend and they went beyond to make us feel extra special. The apartment is very modern, all facilities you may need: from toiletries, robes and slippers to oil and salt an pepper, if you feel like cooking. The whole apartment was really well equipped and we loved our stay! Amazing location too!

    Stayed in September 2023

  • Reviewed: 28 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything, it was beautifully decorated, and the little touches were appreciated. The cocktail making was great fun and very tasty. We arrived at the wrong property, and the owners kindly dropped us at the correct property. Our stay was so good we stayed an extra night. Thank you, Ann-Marie and Tom. We will be back.

    Stayed in September 2023

  • Reviewed: 25 September 2023

    10
    The host lady was super kind, I was getting there late and she sent me everything in details for the time I get there, m
    • Leisure trip
    • Solo traveller
    • Deluxe Double Studio
    • Stayed 1 night
    • Submitted via mobile

    There is nothing not to like 😊

    The interior design was just fantastic, every single items in the room/kitchen/bathroom were spot on!! Matched in colours, I felt such harmony in there! Very well designed beautiful place, unforgettable!

    Stayed in August 2023

  • Reviewed: 25 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking a little tricky although cars are coming and going all the time.

    We had a lovely overnight stay. Very simple process checking in with key code. Beautifully decorated property and room. Very comfy bed and pillows, also nice and clean. . Lovely touches like a welcome Mocktail for us to make with a instructions on a mini chalk board. Good location as only a short walk to the seafront and Pier.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    9.0
    Excellent Stay
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no availability to stay an extra night :) Turn handle to right:) and not left like stated on email.

    Cocktail making was an added bonus and a nice touch everything we could possibly need was available to us. Modern luxury was an excellent couple of nights

    Stayed in September 2023

  • Reviewed: 8 September 2023

    10
    This place exceeded my expectations.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Was a little weary at first since it's located on a random street but soon as you enter it's like you walked into a completely different place.

    Amazing room and was extremely comfortable to stay the night, The facilities and room were extremely clean. Had great fun with my partner attempting to make mojitos using the guide provided in the room (Although we've never made them before) Overall though a very enjoyable experience. I would definitely stay here again!

    Stayed in September 2023

  • Reviewed: 5 September 2023

    9.0
    Superb, I would go back. Excellent room
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    There was no iron in the room.

    The decoration was excellent, to high standards. A lot of extras not expected. The hosts were super welcoming.

    Stayed in September 2023

  • Reviewed: 3 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Having to go home!

    Absolutely everything! Such a beautiful, clean apartment, the little added extras were very much appreciated. Would HIGHLY recommend.

    Stayed in September 2023

  • Reviewed: 29 August 2023

    8.0
    Was really happy and enjoyed our stay at Boutique nights, highly recommended for a short break and would use again.
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    No tv in bedroom

    Very personal, compact but very clean and high spec mod cons. Only short walk to seafront.

    Stayed in August 2023

  • Reviewed: 25 August 2023

    10
    Wonderful just wishes we were there for longer
    • Leisure trip
    • People with friends
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    Location was also great and the owners were great and attentive.

    Clean and beautifully decorated, no expense spared. They gave you everything from towels to slippers and robes plus complimentary cocktail.

    Stayed in August 2023

  • Reviewed: 11 February 2024

    6.0
    Not what I expected…
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    - cleanliness could be improved - basics like toilet paper were missing - the pictures look better than how it really is - cheap furnitures/materials We stayed there for an hour and didn’t feel comfortable as the next door guest was so loud.

    - close to the beach and the city center - nice to have a fully equipped kitchen for that price

    Stayed in February 2024

  • Reviewed: 19 December 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was very small and claustrophobic, one couldn't even walk around the bed which was against a wall on one side. I called the number provided and enquired about the room being not the same that I saw in the pictures when I made the booking and I was told that the pictures do not represent the exact room one is booking. I find this misleading as I could have booked somewhere else, a more spacious apartment, if I had known that. Shower room was not cleaned properly, a sticky, yellowish substance was on the floor. No bathrobes or slippers were provided, contrary to what was stated in the description of the accommodation. Street parking was not possible, even trying at different times of days/evening. I would not stay here again.

    Modern, stylish decor. Good location to walk to the beach and town centre.

    Stayed in December 2023

  • Reviewed: 16 November 2023

    1.0
    Stayed an hour then booked elsewhere.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Studio
    • Stayed 2 nights
    • Submitted via mobile

    I booked my room not knowing which was booked as only states type of room ie. Deluxe or Deluxe studio. I then messaged to asked which one was quietest, as really need a quiet room. I was told the pent house is quietest and rest assured they will make sure I have a quiet room. I wasn’t told I need to change my booking so I took that as my allocated room would be quietest. Bearing in mind I also offered to pay more. However, I was given the ground floor room which is right next to the front door. Literally the headboard of the bed is separated by a thin wall to the front hallway, inches away from the door. So every time someone came in or out the banging was very loud along with the talking. There was also the noise from upstairs, you can hear conversations, and walking around plus every time they used a tap or flushed the toilet, the water runs noisily through the pipes. Also, there was a long hair in bathroom that was left from previous people. I contacted the owners straight away to see if another room available, which unfortunately there wasn’t, so I ended up booking elsewhere and leaving the property within an hour. I advised owners this was the case and that the room was now vacant. I may sound like one of those moaners that like to complain about everything, but this is my first ever complaint from booking.com (or other booking site). I was just so disappointed as my weekends away are for respite as I’m a full time carer. I would happily have paid extra for whichever room if only they’d advised me I needed to amend my booking and said which one I needed to pick. I have given the owners since Friday night to comment about a refund but they have just offered 20% off my next stay, which I won’t be taking them up on. Regarding hygiene, other than the hair, the rest of the property was clean and if you don’t mind mouse, then perhaps the property would be okay for you. Just not if you want peace!

    Room was nicely decorated.

    Stayed in November 2023

  • Reviewed: 2 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There was no welcome cocktail as the other guests had. It was very noisy that people were walking pass all the time, especially on Friday night. Could hear the noise from the fridge at night cause the bed was so close to it. The table was dusty and I cleaned it for putting some of my stuff there. The kitchen counter and glasses were unclean. The heating didn’t work well, so the staff offered a fan heater. The black towels….

    I stayed in room 104(first floor) for four nights and 102(with a backyard) for a night. Checkin with key code was very convenient. The bed was very comfortable. Liked the coffee capsules. The staff helped me with my luggage before check in.

    Stayed in October 2023

  • Reviewed: 29 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    As soon as we walked in there was a bad smell, thought it was damp at first but realised it was from bathroom think sewage smell !!

    Lovely room but !!

    Stayed in October 2023

  • Reviewed: 1 October 2023

    7.0
    Convenient location, compact unit, vulnerable to noisy neighbours but offering value for money.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights

    It is a very compact unit best suited to a couple or single person, less so a father/ daughter combination as it offers a modest sofa and limited floor space. Of most concern to us was the lack of soundproofing against noise from the upstairs unit in which a couple were evidently sparring. The proprietor answered e-mails ahead of the trip but didn't respond to concerns raised during our visit which was disappointing.

    The maisonette is situated conveniently near the railway station and shops and a short distance from the beach. The proprietor generously offered a selection of goodies and a cocktail mix which was well received. It is fairly new and everything worked although no microwave was available and we couldn't find an iron.

    Stayed in September 2023

  • Reviewed: 24 September 2023

    7.0
    Upset with the stay!
    • Leisure trip
    • Couple
    • Deluxe Double Studio
    • Stayed 1 night
    • Submitted via mobile

    Dirty tissue and used vape in the room very dusty our room was 101 on bottom floor it was very noisy as people was always walking past. Also no where to park and not a nice area!

    When we walked in the room we thought wow… but after being in the room a few minutes we found a vape and dirty tissue also the table was very dusty

    Stayed in September 2023

Showing 1 – 25

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