Cuckoo Road, Heartlands Parkway, Birmingham, B7 5SB, United Kingdom
#72 of 72 hotels in Birmingham
Guests' ChoiceBased on 2014 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
8.1
Facilities
7.8
Staff
8.6
Value for money
7.9
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Mohammad
United KingdomAll good
Stayed in May 2024
Reviewed: 28 May 2024
Daniels
United KingdomThe carpet has stains in 3 of the 5 rooms I booked. Room 313 has holes on the wall that was not covered. Felt like travel lodge in those days. Vegetarian, vegan and halal are not catered for.
Location, parking
Stayed in May 2024
Reviewed: 28 May 2024
Marilyn
United KingdomNo evening meal option
Breakfast was brilliant. Good quality bacon and sausages. Plenty of choice
Stayed in May 2024
Reviewed: 24 May 2024
Frankie
United KingdomLocation and staff were friendly. Breakfast 🍳 was a wide variety
Why are there not any King size beds 🛌 available at this hotel?
Stayed in April 2024
Reviewed: 21 May 2024
Lyn
United KingdomParking, not enough and too many big vans parking in small tight car spaces.
Great staff, Lisa was amazing !
Stayed in April 2024
Reviewed: 17 May 2024
Dorcas
United KingdomThere’s nothing that l don’t like about the hotel
Everything
Stayed in April 2024
Reviewed: 16 May 2024
Tracey
United KingdomThis visit usb plugs didn’t seem be working forgot to report tbh as had a family funeral & it was last thing on my mind
I like the facilities & use as it is close to family members & star city Great choice of breakfast also
Stayed in May 2024
Reviewed: 14 May 2024
Kapil
NetherlandsRoom needed little bit of renovation. Mirror on wall was cracked. Hair dryer was not working and spare hair dryer plug was far from the mirror
Location was nice, staff were helpful and breakfast was nice. Also vegan options available. Value for money and good lights in the room. Rooms were spacious. Good facilities and free parking space. Comfy bed and sofa cum bed with multiple set of comfy pillows. Clear instructions and guide.
Stayed in May 2024
Reviewed: 11 May 2024
Lesley
United KingdomAsked for a twin but wasn’t available
Location was good and it gave very good value for money
Stayed in April 2024
Reviewed: 10 May 2024
Antoine
FranceGreat breakfast! Very nice hotel team!
Stayed in April 2024
Reviewed: 6 May 2024
Syed
United Kingdom-Customer service, waiting for support. -Breakfast place and guest waiting area could be separated.
Not satisfactory, Location and clean.
Stayed in May 2024
Reviewed: 2 May 2024
Carol
United KingdomMenu in dining room not available for pie .bin not emptied in room on arrival
Comfy bed, excellent breakfast, stained carpet and chair in room
Stayed in April 2024
Reviewed: 29 April 2024
Charlie
United KingdomThe usb phone charger at the side of the bed has clearly been broken and needs fixing (room 310)
The property was in a good location for Birmingham centre and Villa park, quick Uber ride away. Properties in the city centre were silly prices. £100 for 2 with breakfast seemed fairly reasonable, very good buffet breakfast, good quality. The room was comfortable, lovely and warm, nice bed and tea/coffee facilities. Didn’t use the shower so cannot comment.
Stayed in April 2024
Reviewed: 28 April 2024
Sharon
United KingdomGood hotel. rooms comfy warm and clean. No noise from road we would stay again. Breakfast was nice they even provided gluten free bread with its own toaster (I am coeliac)
Stayed in April 2024
Reviewed: 28 April 2024
K
United KingdomThis was my second visit back to this hotel and it bothers me that pets are allowed to stay because in my opinion this will always affect how clean the hotel is and I’ve found the rooms to be hit or miss regarding cleanliness.
Spacious and has all the necessary things you’d need within the room.
Stayed in April 2024
Reviewed: 28 April 2024
K
United KingdomDon’t like the idea of pet friendly hotel, this will always affect how clean a place is Bedsheets didn’t feel clean
Spacious rooms
Stayed in February 2024
Reviewed: 25 April 2024
Christina
United KingdomHairdryer didn't work. And the bedroom door was very tricky to open.
Clean and comfortable and great breakfast.
Stayed in April 2024
Reviewed: 25 April 2024
Richard
United KingdomGood
Good
Stayed in February 2024
Reviewed: 23 April 2024
Mandy
United KingdomRoom good, clean and as expected from Holiday Inn. Staff at check in/check out/breakfast all very friendly.
Stayed in April 2024
Reviewed: 22 April 2024
Kateryna
UkraineBreakfast is very simple, but everything is fresh which is nice I was in the hotel on my b-day and a lot of hotels in your day said something for you but there was no one to pay attention to. Please, pay more attention to your guest
Great basic hoter
Stayed in April 2024
Reviewed: 22 April 2024
Angela
United KingdomNo comment
Close to motorway and places to eat and entertainment
Stayed in April 2024
Reviewed: 22 April 2024
Ur
United KingdomIt’s all good
It’s amazing hotel big rooms very comfortable
Stayed in February 2024
Reviewed: 21 April 2024
Maria
United KingdomRoom next to the main road with boy racers racing up and down in the night quite noisy.
Nice hotel, clean and good location for us. Good choices for breakfast and catered for vegans.
Stayed in April 2024
Reviewed: 20 April 2024
Jessica
United KingdomCould do with renovating
Staff super friendly and helpful, cheap and cheerful, room was comfortable and clean
Stayed in March 2024
Kochel, Germany
La Baule, France
Fresnay-sur-Sarthe, France
Yamagata, Japan
Goslar, Germany
Tikal, Guatemala
Hoogstraten, Belgium
Vologda, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content