399 Promenade, Blackpool, FY1 6BH, United Kingdom
#118 of 246 hotels in Blackpool
Guests' ChoiceBased on 570 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
9.2
Facilities
8.2
Staff
9.3
Value for money
8.6
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Folashade
United KingdomNice staff.
Stayed in May 2024
Reviewed: 29 April 2024
Mcconville
United KingdomRoom was a bit too small. Room was very humid even though window was open. Would be ideal to have a little fridge to keep drinks cool. TV was at a very awkward angle. Instead of direct facing or on a stand. Couldn't watch due to this. Bathroom sink was small also.
Close to the pleasure beach. Which is what we wanted. Close to arcades etc. Friendly staff. Reasonable price.
Stayed in April 2024
Reviewed: 27 April 2024
Chloe
United KingdomThe bathroom is quite small and hard for a 6.4 to get around in
It's very modern and clean. The rooms are nice and the staff are very friendly.
Stayed in April 2024
Reviewed: 24 April 2024
Angelia
United KingdomRoom was quite small, but had everything we needed!
Lovely stay, staff were very friendly and helpful. Would stay again!
Stayed in April 2024
Reviewed: 23 April 2024
Hannah
United KingdomAmazing location
Stayed in April 2024
Reviewed: 22 April 2024
John
United KingdomSouth beach / pier end which was a quieter spot than north beach / pier / town centre which made it a great spot to stay. Excellent sea view and very friendly staff
Stayed in April 2024
Reviewed: 19 April 2024
Brian
United KingdomGreat room for group of friends wanting a weekend in Blackpool. Good location and very good value.
Stayed in March 2024
Reviewed: 18 April 2024
Nicole
United KingdomThe stairs was really narrow and corridor was abit of a tight squeeze especially with a pram but apart from that everything was good.
Was perfect. Especially the sea front view made it worth it, the rooms was spacious and cosy. My little girl loved it especially looking out the window in the morning. Will be returning
Stayed in April 2024
Reviewed: 17 April 2024
Hanan
United Arab EmiratesCan be more clean
Safe for solo female traveller Very friendly staff (they do brought my coffee everymorning to my room and carry my heavy stuff down) Generally clean The location amazing Tv has many services like youtube and it is large screen
Stayed in April 2024
Reviewed: 16 April 2024
Rebecca
United KingdomBlinds in the room were broken at a point and let in a lot more light , shower took a long time to heat up.
Amazing location right on the beach front and at a tram stop , staff were so helpful and friendly , overall very good stay.
Stayed in April 2024
Reviewed: 15 April 2024
Nadean
United KingdomNothing
It was clean
Stayed in April 2024
Reviewed: 15 April 2024
Mcferren
United KingdomThere was a mix up with our room which was a little small but they upgraded us to a double room but it wasn’t the sea view we had paid for, there was also items of clothing left in the room from the last guests in the drawer but apart from that the room was clean and a great place
I loved how central it was to the pleasure beach and the tram, staff were lovely and it was a homely setting which was great
Stayed in April 2024
Reviewed: 13 April 2024
Kirkham
United KingdomToo hot with heating haha
Clean facilities nice staff
Stayed in March 2024
Reviewed: 12 April 2024
Naomi
United KingdomNot really a dislike.. the bathroom was a little small but really clean, & water was lovely & hot.
Breakfast was very good with lots of choice. Bed very comfortable & great to have WiFi plus TV with streaming channels such as Netflix, YouTube etc. Plus all the staff were very helpful, lovely & friendly. Would definitely staff again.
Stayed in April 2024
Reviewed: 11 April 2024
Sarena
United KingdomWe was a little disappointed the snooker table was no longer there as we was hoping to keep out 3 boys entertained on that for an hour or so in the evenings so instead we had to take them out and we are not keen on going out in the evenings with them would rather just have a few drinks where we are staying
Its was very clean and modern the staff were extremely friendly and would recommend to anyone 😀
Stayed in April 2024
Reviewed: 10 April 2024
Vance
United KingdomPigeons roosting outside widow, cooing all night. Made for a restless sleep for some, Could do with mitigating for this. Parking area too small for over 4 cars, can get blocked in by others guests. The staff were very helpful regarding this, but can forsee someone being unable to move their car at some point. Overall a great hotel though and would return.
Great staff, nice bar downstairs, nice modern room and great location, near pleasure Beach
Stayed in April 2024
Reviewed: 9 April 2024
Amanda
United KingdomThought the bathroom was to small and narrow bit of a squeeze to get in the shower and using the toilet as yr knees hit the wall otherwise the room very big and pleasant
That you was near to everything around you. The staff was very helpful and polite.
Stayed in April 2024
Reviewed: 5 April 2024
Janis
United KingdomAlthough advertised as pet friendly we were not allowed to leave our pet alone in yhe room thereby limiting what we could do on our break. This should be made clear before booking rather than finding out after booking
Great location and pleasant staff. Clean and tidy
Stayed in April 2024
Reviewed: 22 March 2024
Lauren
United KingdomThe bathroom was tiny. Like you couldn’t move properly tiny. Also the sheets weren’t made on properly like the bed was half made. Also the air wasn’t great. It’s a hot room.
The staff were lovely and so accommodating. The bar was lovely and well priced. Value for our stay was great. The location and parking was excellent.
Stayed in March 2024
Reviewed: 29 February 2024
Thomas
IrelandRoom was a little on the small side but the price fit so no complaints.
Nice place. Comfortable, warm and clean. No frills but no nonsense either.
Stayed in February 2024
Reviewed: 28 February 2024
Humphreys
United KingdomNo Food on site because of the kitchen was being refurbished
The staff was friendly very clean good Location
Stayed in February 2024
Reviewed: 27 February 2024
Crystal
United KingdomTo me there wasn't anything that i didn't like
The room was very clean and had everything needed for a hotel stay. The mattresses were good quality and had mattress protectors on, you can see a lot of thought has gone into thinking of the guests with the added extras of toiletries, putting a decent hairdryer in the room and a fan. I don't eat breakfast so the fact that is not offered didn't bother me i just enjoyed the extra bit of a lie in watching Netflix. Will be back but with the family next time. Well done so far and keep up the hard work :)
Stayed in February 2024
Reviewed: 24 February 2024
Annmarie
United KingdomThe property was lovely, The staff was very friendly and had great conversations with us.
Stayed in February 2024
Reviewed: 22 February 2024
Natalie
United KingdomNo real concerns and it wouldn't prevent me from rebooking but the space in room 18 between the bed nearest the window and the wall is tight as there's a cover box (presumably to block piping) there which is a bit of a pain when maneuvering around. The room only had decaf coffee which unfortunately I don't drink but I do like a coffee when I wake however the hotel didn't have stock of any other which is absolutely fine as I usually carry a sachet around, but this time forgot! Oops! This one is no reflection on the hotel or staff, but we were unfortunately kept awake until around 2am, which wasn't great as we were travelling with our 5 year old son. There were what seemed two other rooms on our landing that knew each other and were going backwards and forwards for the night shouting and slamming the door in between the hallway and their room door too. It was really noisy for us, but we understand people are there to enjoy themselves, but maybe one to keep an eye on so as not to attract the wrong type of custom!
The hotel looks fresh from the outside and one of the most appealing along the front. We were also able to park outside for a small fee. The lady was pleasant upon arrival, and we were directed to our room. The room seemed clean on first impression, which is exactly what you want when staying somewhere for the first time. There is also a hairdryer, and the shower was good inside the modern looking bathroom. The room was also lovely and warm upon arrival. The room was a decent size for a family of three, and I'd consider it to be good value for money for a night's stay. We had a drink and a couple of games of pool in the hotel bar in the evening, which was nice. The staff are friendly and approachable and I'd certainly consider this hotel if we were to return. I've read that the hotel is in the process of refurbing, and I am sure it will look lovely once done.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content