Windows where alhard to open room hot needed a fan, not keen on additional service charge nice hotel but not quite hitting five star

Room was lovely

Stayed in June 2024

Breakfast ok, nothing special, expensive

Beautiful building, nice room, spa great

Stayed in June 2024

The Hydro pool wasn’t in use! Not working was very disappointing, a main reason we booked!!.

The character and decor, gardens .

Stayed in May 2024

..... the only thing negative was the shower was abit slow to get hot but that's being extremely picky as the reception was onit as soon as I told them she had it hot and sorted in no time

Everything Spa was amazing. The outdoor pool was amazing and hot! Bedroom was amazing in the imperial suite it seemed to be bigger than most other rooms Underfloor heating in the bathroom was amazing. Staff was friendly and helpful when needed Overall the whole grounds was amazing Already planning on coming back It's also close enough to walk into town but tucked up out the way Would like to thank and congratulate all the staff from reception to the spa even the house keeping! All 5 star + rating

Stayed in June 2024

Unfortunately our A/C in the room was stuck on hot which I didn't realise until the early hours of the morning. These things happen though and it's no one's fault.

Everyone is so proffessional yet still very friendly and welcoming.

Stayed in June 2024

We were given a room that may not have been used often as it was on its own in a section of the hotel that was not heated at night. In our opinion this room should never been allocated. After complaining we were moved to another room that was lovely and we were compensated as well.

Spa facility comprehensive and excellent.

Stayed in May 2024

Lovely property with very nice facilities

Stayed in June 2024

Long waits at reception mid afternoon, more staff seemingly needed to keep up with demand. Sometimes hard to find a member of staff to order a drink

The bed was lovely and comfortable. The spa facilities were better than I expected.

Stayed in May 2024

The water pressure in the bathroom was poor in the bath, rendering the bath unusable, however the shower was fine.

The staff were very friendly and helpful, especially the restaurant staff.

Stayed in May 2024

The breakfast changed on the Saturday and Sunday to a buffet style for the cooked food with less choice and not so fresh.....presumably due to the increase in numbers over the weekend.

The room was large and comfy. Nice breakfast, friendly staff, great spa, nice grounds and short walk into town centre.

Stayed in May 2024

Poor management. We arrived to no concierge who apparently had decided to just not show up, which continued the duration of our stay. The young lady in reception while extremely competent and dealt with the whole situation calmly and professionally, even though having quite a few grumbling guests waiting for attention. What annoyed me was the fact that management had not seen this and put at least one other person on reception and at least later in the stay found someone to cover the concierge and valet duties. Every visit to the colonnade bar resulted in a ten to fifteen minute wait followed by a trip to reception to enquire about any service in the bar. Please do not misunderstand me, once there the staff were excellent. This is purely to bring very poor management to light.

Beautiful surroundings and extremely helpful and friendly staff.

Stayed in May 2024

The outside pool was unavailable

Excellent location and lovely building

Stayed in May 2024

Room service food was a bit cold when it arrived. and had to pay extra for a latte at breakfast although breakfast was included

Location, setting,

Stayed in May 2024

Paint in bathroom peeling off and unsightly Room did not have shower facilities for disabled customer even though it was requested

Lovely surroundings and bedrooms were comfortable

Stayed in May 2024

In need of modernisation. No smart tv and decor is in need of a refresh in the bathroom

Great location

Stayed in May 2024

Bar and outside service

Excellent food. Only thing that was not as great was the lack of staff to serve outside and in bar. I had to keep going to look for someone

Stayed in May 2024

I booked the Deluxe Double Room with Garden View which was a lovely large room, decorated as expected but the things that were a little frustrating: The windows are locked shut bar a few CM which when it's hot is not at all helpful, there is aircon but I am not sure it really works very well, so the rooms are very warm. I asked to be put in a quiet room away from the housekeeping closet, bar, stairs etc. and I was very disappointed to see our room was the one literally next door to the house keeping closet, it was so noisy that my partner had to step outside the next morning and ask them to stop banging the door - I know they have work to do but it was just not what we wanted at all. They were also taking down a marquee which meant out "garden view" room was looking out on a van with workmen and yelling / noise all morning - Thankfully we were there for work so headed out but if I was there to relax would have asked to have been moved!

Stunning hotel within calm and green grounds, and a short walk into Bath City Centre. I booked the Deluxe Double Room with Garden View which was a lovely large room, decorated as expected, lovely bathroom. Free Parking (which is like gold dust in Bath!) Lovely staff Overall great stay and will be back again soon whilst we are working in Bath.

Stayed in May 2024

Room service

Location and rooms and facilities

Stayed in May 2024

Fantastic property and great spa

Stayed in May 2024

We were put in the 'wrong' room to begin with and no-one came to help us with our luggage when we were offered the room I booked. Although the room was fine, I would not rate it as Deluxe Food was for a 5* hotel very poor - staff always appeared stretched at breakfast times and we frequently had to ask for coffee, etc. Staff generally friendly

Spa was good.

Stayed in May 2024

The spa is a bit scruffy and in need of refurbishing in my opinion tiles in the pool missing or badly repaired

Good food, the location and the property in general were excellent

Stayed in May 2024

The cooked breakfast was cold.

The hotel was lovely, spa was great and the staff were friendly.

Stayed in May 2024

Food options weren’t great. Didn’t have a lot options for my toddler and the breakfast could be better.

Lovely grounds. Spa facilities were great and relaxing. Rooms were clean.

Stayed in April 2024

Long steep walk up the driveway from the main road. 15-20 min walk to main city centre. Hotel has a recommended taxi service from a front desk App. Bathroom showing its age in places. Still very functional. Toilet placed directly beside bathroom door making door closing slightly difficult.

Beautiful large room with tall ceilings. Beautful grounds/garden/patio/main floor lobby/common areas.

Stayed in May 2024