The air conditioning did not work and due to being located very close to the motorway it was too loud to leave the windows open to allow cool air into the room.

The room was very modern which we liked. The bed was also very comfy and the bathroom was clean!!

Stayed in May 2024

Couldn’t switch the radiator / heated towel rail off in the bathroom

Good location and great value

Stayed in May 2024

Other clients noisy banging doors

Very clean and spacious

Stayed in May 2024

The size of the room was small. The water pressure was very low. Had to ask for towels as there wasn't any in the room when checked in.

The young lady on reception was a credit to the hotel. She gives fantastic service.

Stayed in May 2024

Bed was not made up

Very friendly staff

Stayed in May 2024

Poor sound insulation. Noisy guests above us and doors banging kept us awake. No mirror in the bedroom No extraction fan in bathroom Towel rail in bathroom had wires cut and left? No housekeeping? Not sure if that is the policy but no one explained if it is. No water glasses. Not big stuff but things like glasses and a bedroom mirror would make a difference.

Location is great. Staff friendly. Food was decent and tasty. Great shower.

Stayed in May 2024

There were snagging that had not be addressed. Mainly electrical problems. Bad electrician I believe. First room we were given very cold no heating and bear wires hanging out of bathroom towel rail. We were given another room which also didn’t have working heating she came to do heating but it only blew out cold air there was a small radiator which worked fine. The bed side lights flashed continually so we could not use. BATHROOM TOWEL RAIL NOT WORKING. No maid service for next day so towels not changed and still wet from no towel rail had to ask for clean towels. Only 2 bath towels no hand towels. Ask for hand towels we were left 2 floor towels for shower. No telephone to phone reception had to use Mobil and phone hotel. Very little staff only 3 seen. They were new. One just started she tried but made things up as she went along. The other just a month. Didn’t get chance to ask the other because she was like a busy bee around the place. Really nice staff really tied their best but very under trained. I really felt for them. They had just be thrown in the deep end and couldn’t swim. Saying all that I would give them another try cos I believe there were all teething problems.

Newly refurbished very nicely decorated . Very clean. Good food.

Stayed in April 2024

Very noisy next to a busy road. Breakfast was chaos. No fried eggs, they kept running out of everything . We had to have our breakfast in stages, bacon and sausage , 10 minutes later hash browns and scrambled egg arrived then five minutes later the mushrooms. They ran out of orange juice , milk and bread. Should really of asked for a refund on the breakfast

Clean modern room, free parking

Stayed in April 2024

Nothing

It was clean beds were really comfortable had trouble with the heating staff were quick to bring another heater up even though they were very busy.

Stayed in April 2024

Our room wasn't ready for early check-in in, as requested. Breakfast could have been more organised, had to ask for refills

Good location, smart and clean

Stayed in April 2024

Nice enough Easy to get bus to town Pay for breakfast it's quite good

Stayed in February 2024

No hot water and shower didn’t drain. Breakfast not available before 7:30.

Good location

Stayed in April 2024

Size of room and bed and facilities

Stayed in April 2024

The resecptionist could have been more under standing.when I lost my glasses.

Superb

Stayed in April 2024

Nothing in particular just probably wouldn’t stay again, as money wise

It was clean and quiet

Stayed in April 2024

Soundproofing

Modern decorations and updated bathrooms. Accessibility was good to the rooms. It was not too loud.

Stayed in April 2024

The friendly staff. The easy access to get onto the motorway,

Stayed in April 2024

Room size

Breakfast

Stayed in April 2024

The kitchen needs sorting I don't think there are enough staff, we were a table of 4 and 2 meals arrived way before the others. 2 people who we know on the table behind waited an hour and gave up. The food when it came was really good and we were not in a hurry

We had an upgrade because our booking com reservation hadn't transferred properly. The staff are helpful and polite. The food was good.

Stayed in April 2024

I don' really have any dislikes apart from the door handle in the bathroom hanging off but it didn't spoil our stay. We will definitley but booking again.

The room was very comfortable and was perfect for our needs. Breakfast was lovely and there was plenty of options. The young man that was on the desk and bar thoughout or stay was very helpful and well mannerd.

Stayed in March 2024

Room 104 with a double bed was too small and no place to sit except the bed. I found the beer prices high with £5 for a bottle of Newcastle brown ale a bit expensive.

The food was excellent and the staff very friendly and helpful. The bar was well stocked with a good assortment of bottled and beer on top.

Stayed in March 2024

No light by the full length mirror.

Clean & practical

Stayed in March 2024

Room was very cold and air con/heating wasn't working. No extra blankets in room so didn't sleep well but other than that for the price it was good.

Location good for my needs. Price was good. Staff friendly. Bar area and Restaurant facilities. Room was clean.

Stayed in March 2024

Room too small

Location

Stayed in March 2024