The Parade, Fort William, PH33 6AZ, United Kingdom
#15 of 28 hotels in Fort William
Guests' ChoiceBased on 2307 hotel reviews
7.4Cleanliness
8.1
Comfort
8.0
Location
9.1
Facilities
7.5
Staff
8.4
Value for money
7.3
Free WiFi
8.5
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End of dialog contentReviewed: 29 May 2024
Stephen
United KingdomVery food, staff were very friendly.
Stayed in May 2024
Reviewed: 29 May 2024
David
United KingdomWhilst it was evident that the bathroom had been upgraded, the bath panel was delaminating which detracted from the overall appearance. Small bed
Location was ideal for what we wanted, restaurant meals were very good and friendly staff
Stayed in May 2024
Reviewed: 29 May 2024
Angela
AustraliaThe carpet was quite worn in the room.
Location was perfect & lovely to have a bath.
Stayed in May 2024
Reviewed: 29 May 2024
Ian
AustraliaShower in the room didn't work properly so the shower in the morning wasn't sufficient. The knob to transfer the water up to the shower head was faulty so we ended up having to kneel down to shower.
Room was excellent and the facilities were great. Breakfast was nice and the staff all very friendly and helpful. Location superb.
Stayed in May 2024
Reviewed: 28 May 2024
Barbara
CanadaA quieter room. When I asked if our room was away from traffic, as it is beside the main road, I was told ‘we haven’t had any complaints bout the room so far’. We arrived for breakfast 30 minutes before closing and had to ask for plates.
Location to village and bus / train. The Bistro lounge staff were very good.
Stayed in May 2024
Reviewed: 27 May 2024
Katie
United StatesHotel interior needs a little TLC, they were out of clean facecloths/washcloths the whole time, just a bit "meh" overall. Cheap soap in bathroom, no lotion or extras. I went and bought my own shampoo at Tesco as I wasn't feeling the single tube "shower gel/shampoo" available in the shower. Poor lighting in the room. Could be a nice property again if they put $ in the right areas. Breakfast was a little sad too.
Nice staff, good location
Stayed in May 2024
Reviewed: 27 May 2024
Graeme
United KingdomIt was very warm, I think a fan would have helped & possibly the option of thinner covers
Room was nice
Stayed in May 2024
Reviewed: 27 May 2024
Ryan
United KingdomI was disappointed with the breakfast. The food was reasonable that's if there was any there. For £14.50 per person shouldn't be running out of eggs, beans, haggis etc. It wasn't busy either unless a bus load of people had just left before us. I'm not sure
Good location in town and good room
Stayed in May 2024
Reviewed: 27 May 2024
Jackie
New ZealandNo fridge
Location
Stayed in May 2024
Reviewed: 26 May 2024
Andy
United KingdomNothing
Booking in Breakfast
Stayed in May 2024
Reviewed: 25 May 2024
Philip
United KingdomWe found our room very warm despite turning radiator off and having window part open all of the time during our stay. The hotel was very accommodating allowing us to store our mountain bikes in a first floor meeting room. However that meant we had to "walk" them up the main staircase. We were considerate to the hotel and wiped our bikes down as far as practicable but dropping rain water and some mud/grass on the stairwell carpet was unavoidable. This hotel has a high turnover of coach tour guests so maybe (as cyclists) we are a minority group so this bike storage arrangement is currently their best option. Finally a bit of feedback - on our last two days, the main toaster machine was broken. It was replaced by a 4 slice pop up type but with large tour groups in breakfast a same time, it was way too slow - at the very least get two pop up machines.
I liked its location at end of main high street close the central area for bars and restaurants. Our room #216 was clean and comfortable with good en suite bathroom. Room was serviced every day as expected with fresh towels. The buffet breakfasts were a little better than the standard purple hotel chain. Staff in reception/bar/restaurant were all friendly and hard working. The hotel provided a secure place to store our bikes and had plenty of car parking. We ate just the one night in the main restaurant and found the food and service to be very good.
Stayed in May 2024
Reviewed: 24 May 2024
Linda
United StatesPARKING WAS TERRIBLE! Not enough spaces for all guests
Comfortable beds and pillows, fan was brought when asked, good buffet breakfast, staff very friendly
Stayed in May 2024
Reviewed: 24 May 2024
Katherina
United KingdomOutdated interior Window didn't shut
Location
Stayed in May 2024
Reviewed: 24 May 2024
Molly
United KingdomRooms a bit dated and tired
Lovely hotel. Very clean. Staff friendly and helpful
Stayed in May 2024
Reviewed: 24 May 2024
Emily
United StatesThe Wi-Fi never worked for us. The front desk said that it happens to a lot of Americans (not sure why!) but that was inconvenient as we were trying to make travel plans.
The location was great! It was a 5-minute walk from the train/bus station and easy to get into town. There was coffee and tea provided in the room which we appreciated. The bed was okay but not the most comfortable!
Stayed in May 2024
Reviewed: 23 May 2024
Barbara
CanadaNoisy. We asked for a quiet room and were on a major roadway. Could also easily hear other rooms, walls / floors a bit thin. Needed earplugs.
Location. Comfortable beds. Bistro restaurant offered good food.
Stayed in May 2024
Reviewed: 23 May 2024
Paul
United KingdomThe food was expensive so we went elsewhere
The hotel was very close to the station and centre of the town, which suited us. The reception staff were very friendly but some of the bar staff require additional customer service training!
Stayed in May 2024
Reviewed: 22 May 2024
Matthew
United KingdomProperty needs updating
Convenient location
Stayed in May 2024
Reviewed: 22 May 2024
Ruth
United KingdomFood was really good
Stayed in April 2024
Reviewed: 22 May 2024
Marcia
United KingdomNo air conditioning, but staff found a fan for my room on request.
Well located and friendly staff.
Stayed in May 2024
Reviewed: 21 May 2024
Irene
United KingdomWe struggled to get the shower to work but managed to fix the bath eventually. We didn't report the issue as we were only staying one night. The hotel therefore were not given the chance to put it right so not complaining.
Great location as we were at the mountain bike championship at Ben Nevis and we only had to walk a few minutes to get the bus. The staff were lovely and couldn't do enough for you. Food and service in the restaurant was exceptional and ra like clockwork
Stayed in May 2024
Reviewed: 20 May 2024
Kiera
United StatesThe furnishings were dated and threadbare in locations. The comforter had a fairly large hole in it. Everything still felt very clean and comfortable, but perhaps less luxurious. We paid for the breakfast, which I would honestly skip. It was fine, but for the price, I'm sure you could get something better nearby.
Excellent location and spacious room. This was right next to the "parade" in Ft William, with lots of shops and restaurants within a minute or two walk. Our GPS took us to the backside of the building and we had to navigate around to get to the parking, but it worked out. We loved the stone exterior.
Stayed in May 2024
Reviewed: 20 May 2024
Draycott
United KingdomThe staff spent much of their time in the bar area complaining about a supervisor, and the fact that their was a meeting to be held between two staff members in which he should be made to say sorry for something he had done. I really did not want to hear about that as a guest, and I really did not want to have to hear staff telling each other what they would and would not say to managers when they had the meeting.
Breakfast was well organised and presented in a very nice way.
Stayed in May 2024
Reviewed: 19 May 2024
Nicholas
United KingdomVery tired looking. Ripped wallpaper, frayed carpets.
Position
Stayed in May 2024
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