160 Wharfside Street, The Mailbox, Birmingham, B1 1RL, United Kingdom
#11 of 72 hotels in Birmingham
Guests' ChoiceBased on 2350 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.5
Facilities
8.7
Staff
9.1
Value for money
8.2
Free WiFi
8.6
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End of dialog contentReviewed: 28 May 2024
Isadora
United KingdomEverything! The location was perfect, everything was very clean and comfortable. The room and bathroom were a very good size too. We paid extra in the morning for full breakfast too which was very good. All of the staff were very helpful and friendly, but I’d like to give a particular shoutout to Ian, who had been absolutely lovely and responsive to our questions before we arrived, and greeted us so warmly even when we checked in late at night due to train delays.
Stayed in May 2024
Reviewed: 28 May 2024
Steven
United KingdomNone
Great hotel and location
Stayed in May 2024
Reviewed: 25 May 2024
Sue
United KingdomNothing really. Maybe we could have biscuits with the room coffee!
Fab location. Terrific staff
Stayed in May 2024
Reviewed: 24 May 2024
Beattie
United KingdomAir con was really loud I mean really loud . Room 207
Location. Modern. Comfy beds
Stayed in May 2024
Reviewed: 23 May 2024
Jake
United KingdomCost, bed was 5/10 at best, lumpy pillows, expect more for a £200 room. Fridge was also intermittently noisy during the night
Good location, nicely furnished, helpful staff, air con
Stayed in May 2024
Reviewed: 21 May 2024
Lja
United KingdomMy sink did not drain well. The seat by the circular table in my room was totally worn - the pleather coating was completely peeling on the arm rests! A bit of an eyesore!(Room 308) Also, the Receptionist I had at check in was very nice to start with but when I had to go back downstairs to query the amount charged (which was more than expected) it was quite clear that he didn't appreciate being alerted to the fact that he hadn't explained things clearly to me at Check in (that they had preauthorised only & had put an extra £50 as security). I will add that I was very polite & not angry when I said that it would've been nice if all that had been explained to a guest upon check-in. However, his facial response & tone was so obviously 'fake' nice!
Great location, spacious room, modern bathroom, thank goodness - no carpet on the bedroom floor.
Stayed in May 2024
Reviewed: 20 May 2024
Deborah
IrelandHot breakfast not good, over cooked and not very hot
Excellent location, lovely staff
Stayed in May 2024
Reviewed: 19 May 2024
Mary
United KingdomNo room service
Location was excellent
Stayed in May 2024
Reviewed: 19 May 2024
Lydia
United KingdomI did worry it would be noisy but our room was facing the back and only heard a couple of people in the street in early hours, was quiet in hotel and no noise. Nothing to dislike.
Nice decor, rooms were better than Malmaison and better value. Very central, perfect location in city centre.
Stayed in May 2024
Reviewed: 18 May 2024
Josh
United KingdomBreakfast wasn’t the best, had to wait for the cooked food to be topped up before eating as lots was empty at once. Beans and scrambled egg was cold. Sausages were tough
Great staff. Free upgrade and complimentary breakfast. Very pleased and welcoming
Stayed in May 2024
Reviewed: 12 May 2024
Emily
United KingdomArm chair in room 404 needs serious repair or removal. Conditioner bottle was empty in bathroom. Bacon and hash browns missing from breakfast and took 20 minutes to replenish.
Location was excellent, staff welcoming, bed comfortable, fantastic bathroom and shower, super soft towels.
Stayed in May 2024
Reviewed: 6 May 2024
James
United KingdomWoke up really hot in the room and couldn't adjust the Aircon as it was being centrally controlled. Not ideal having to phone reception in the middle of the night, when the room is dark and I had to turn lights on, waking myself up more.
Good location.
Stayed in April 2024
Reviewed: 5 May 2024
Simon
United KingdomNA
Good location, amenities good, clean and friendly people
Stayed in May 2024
Reviewed: 3 May 2024
Teke
United Kingdomreplenishments
location
Stayed in April 2024
Reviewed: 27 April 2024
Knight
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 26 April 2024
Demi
United KingdomN/A
Took allergy note very seriously. Felt very clean and welcoming. Great check out time.
Stayed in March 2024
Reviewed: 25 April 2024
Diana
United KingdomWe were unable to change the temperature of the room (which alternated between too cold during the day and too hot overnight) as it was centrally controlled.
Location great with excellent views and good choice of restaurants nearby.
Stayed in April 2024
Reviewed: 24 April 2024
Melanie
United KingdomNo view from our room on this occasion
Canal-Side location with parking close by. Lots of options for eating and drinking near the hotel and access to city centre
Stayed in April 2024
Reviewed: 24 April 2024
Abigail
United KingdomBreakfast was a little underwhelming, coffee was lukewarm and the cooked food was not refreshed.
Clean room Staff that served us dinner
Stayed in April 2024
Reviewed: 23 April 2024
Callum
United KingdomRainfall shower advised on photos but didnt have in the room
I put in a special request for roses n a heart on the bed n the housekeeping team did an amazing job
Stayed in April 2024
Reviewed: 23 April 2024
Shaemus
United Kingdomdistance from car park
brilliant view
Stayed in April 2024
Reviewed: 22 April 2024
Ioannis
GreeceThe bouble bed was obviously two matresses joined together and it was not stable, very poor construction for an otherwise very nice room and hotel
Stayed in April 2024
Reviewed: 22 April 2024
Ben
United KingdomVery noisy inside and outside of hotel
Location and staff amazing
Stayed in April 2024
Reviewed: 22 April 2024
Anna
SpainNo biscuits in the bedroom
Welcoming, clean, professional staff excellence location Very good fresh breakfast
Stayed in April 2024
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