Grosvenor Road, Chester, CH1 2DJ, United Kingdom
#25 of 33 hotels in Chester
Guests' ChoiceBased on 3064 hotel reviews
8.0Cleanliness
8.7
Comfort
8.8
Location
9.2
Facilities
8.2
Staff
8.6
Value for money
7.6
Free WiFi
7.7
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End of dialog contentReviewed: 20 February 2024
Roy
United KingdomParking a little hit and miss, unable to pre book but managed to get a space.
Excellent location in the centre of Chester, easy to move around on foot.
Stayed in February 2024
Reviewed: 20 February 2024
Neville
UK Virgin IslandsNO
No
Stayed in January 2024
Reviewed: 19 February 2024
Helen
United KingdomShower over bath was dreadful, no more than a trickle
Property was beautiful, staff lovely, food delicious.
Stayed in February 2024
Reviewed: 17 February 2024
Bagnall
United KingdomOn arrival we were not told how to use the lift so we spent 10 minutes messing around with it before finally a member of staff then told us you have to use your room card in order to use the lift. Once we got to our room the key card wouldn't work so we then had to come back down with our bags and wait in a queue for a member of staff to then register our key card. Not what you want on arrival.
The decore was lovely.
Stayed in February 2024
Reviewed: 17 February 2024
Luke
United KingdomXmas present for sister, who waited nearly 1 hour for breakfast only to be very disappointed with the food,refund given but expected better.
Location is superb.
Stayed in January 2024
Reviewed: 17 February 2024
Peter
United KingdomPillows
Lovely central location with great views of racecourse.
Stayed in February 2024
Reviewed: 16 February 2024
James
United KingdomWiFi in morning was a bit slow but otherwise all good
Great location, clean, comfortable and friendly staff
Stayed in February 2024
Reviewed: 16 February 2024
Andrew
United KingdomThe Wi-Fi wasn’t the best
Loved every think out the room
Stayed in February 2024
Reviewed: 16 February 2024
Simon
United KingdomShower controls somewhat wobbly! Water everywhere... not relaxing.
Breakfast was good... bigger cup of coffee would have made it better! Very friendly and helpful staff.
Stayed in February 2024
Reviewed: 16 February 2024
Ray
United KingdomThe room
Stayed in February 2024
Reviewed: 12 February 2024
Kerry
United KingdomLocation
Stayed in February 2024
Reviewed: 9 February 2024
Mcintosh
United KingdomThe breakfast was overcooked and tough and the restaurant service in the evening is exceptionally slow. This time was better though as I didn't get the wine spilled all over me by the waitress that happened to me the last time I visited.
The location is very good. The staff are very friendly apart from a miserable one on breakfast service.
Stayed in February 2024
Reviewed: 8 February 2024
Ann
United KingdomNo plug sockets on right side of bed. Bed slightly on the small side for a modern hotel
Great location,modern hotel,very friendly staff, excellent breakfasts
Stayed in February 2024
Reviewed: 8 February 2024
Karen
United KingdomRoom was cold and took a long time to heat up
Great location
Stayed in February 2024
Reviewed: 8 February 2024
Harrison
AustraliaThe lighting in the room was very poor. It wasn't very well lit and the lights were very dim. Better or more lighting would be a good step up.
Great location, room was nice and the bar on the 5th floor was a great addition!
Stayed in February 2024
Reviewed: 7 February 2024
Jonathan
United KingdomThe first room had a very soft bed but they happily moved us and we were very sao
Food and service was excellent. Staff were very attentive and polite
Stayed in February 2024
Reviewed: 7 February 2024
M
United KingdomNothing
Good position with parking
Stayed in February 2024
Reviewed: 5 February 2024
Ian
United KingdomNot your problem but how people park in car park or have less spaces In the end would have been happy to park across road than spend 10 mins trying to park
Great location
Stayed in February 2024
Reviewed: 31 January 2024
Jones
United KingdomThe lights could have been a bit brighter - they are probably OK for younger people, but for older folks like us (we're in our 70s), the room was a bit dim.
The parking facilities underneath the hotel. The ease of getting our luggage to our room. The breakfast was superb.
Stayed in January 2024
Reviewed: 29 January 2024
Charlotte
United KingdomWiFi was slow but not the end of the world
Very clean, speedy check in service. Great parking View over the race course
Stayed in January 2024
Reviewed: 28 January 2024
Kurt
United KingdomPaid parking. No guarantee of a parking space.
Lovely and clean, peaceful room with very little noise from other guests.
Stayed in January 2024
Reviewed: 28 January 2024
Felicity
United KingdomBed very soft and wobbly. Tv a bit outdated - expect a smart tv.
Good location, easy walking into the city centre. Nice large glazing in room. Large shower room. Champagne bar is attractive .
Stayed in January 2024
Reviewed: 27 January 2024
John
United KingdomN/a
Great location
Stayed in January 2024
Reviewed: 25 January 2024
David
United KingdomParking
Great hotel well located.
Stayed in December 2023
Reviewed: 24 January 2024
Bethan
United KingdomBreakfast service was poor. Was not help yourself and waw busy with not enough staff.
Lovely building and room
Stayed in December 2023
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