31-34 Queen's Gate, Kensington and Chelsea, London, SW7 5JA, United Kingdom
#256 of 1,017 hotels in London
Guests' ChoiceBased on 2165 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.4
Facilities
8.4
Staff
9.2
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 26 January 2024
Trevor
United Kingdomnot enough wardrobe space detachable wall shower would be preferable to overhead shower
the room is good but needs simple instructions for operating heating, coffee machine, shower etc Breakfast is excellent and a good start to the day Perfect for Albert Hall and Chelsea restaurants Front desk staff and concierge very helpful
Stayed in January 2024
Reviewed: 25 January 2024
Robert
United KingdomWhile the bed was comfortable, the duvet was rather heavy and in an already warm bedroom proved to make it too hot in bed. The room had a Nespresso machine but we struggled to get a proper coffee out of this one.
Good location for what we wanted. Everything felt very safe. The concierge was extremely helpful. The rooms were clean and seemingly recently decorated. Our room faced inwards so while it didn’t have a view, it was very quiet. The bathroom was top notch.
Stayed in January 2024
Reviewed: 23 January 2024
Alison
United KingdomNothing
Location, comfort
Stayed in January 2024
Reviewed: 20 January 2024
Melina
United KingdomA bit too impersonal.
Great location. Clean. Efficient staff.
Stayed in December 2023
Reviewed: 20 January 2024
Richard
United KingdomBreakfast system is annoying, you have to order everything ( nothing you can help yourselves to) and it comes from another part of hotel so takes time and ours was cool by the time it arrived which was a shame as the food was very good quality.
Great location for Albert hall and museums, lovely room and lovely staff.
Stayed in January 2024
Reviewed: 20 January 2024
Janet
United KingdomNothing
Breakfast good and location for Albert Hall really good
Stayed in December 2023
Reviewed: 18 January 2024
Janet
United KingdomThe Concierge was lovely and very helpful, as were all of the staff
Stayed in January 2024
Reviewed: 16 January 2024
Julie
United KingdomNothing!!
The hotel was smart, clean and beautifully decorated. It’s a very good price for the location and standard of hotel. Walking into the entrance of the hotel makes you fell important and very welcomed.
Stayed in January 2024
Reviewed: 16 January 2024
Vicki
United KingdomWe booked for breakfast at 8:30 and no tables available and die to time constraints we went out for breakfast which was disappointing.
Comfortable with lovely long beds and great shower.
Stayed in January 2024
Reviewed: 16 January 2024
Stuart
United KingdomThe builders were in so the normally excellent breakfast was a bit hit and miss despite the best workings of the staff.
We've been a couple of times before, always great.
Stayed in January 2024
Reviewed: 16 January 2024
Juvenal
SwitzerlandThe room was in the basement and feel kind of claustrophobic
Stayed in January 2024
Reviewed: 15 January 2024
Sarah
United KingdomBeautiful hotel, with very well appointed rooms. The beds were super comfy, with fabulous linen. The staff go out of their way to help make your stay comfortable.
Stayed in January 2024
Reviewed: 14 January 2024
Fiona
United KingdomQuiet, clean, location
Stayed in January 2024
Reviewed: 13 January 2024
Diane
United KingdomA little bit of a rabbit warren upstairs but we soon found our bearings.
Great location. The V and A, Natural history and Science museums all within easy walking distance. Also within walking distance to the Royal Albert hall. The staff were very helpful. Jerry, the concierge and the restaurant staff deserve a special mention. All friendly and nothing was too much trouble for them.
Stayed in January 2024
Reviewed: 11 January 2024
Alex
United KingdomBathrooms need updating. Single room beds are together, that's not good at all, maybe ok for women and homosexuals.
Room was great, staff were great, especially the bar staff in the evening. We had complimentary pints :)
Stayed in October 2023
Reviewed: 8 January 2024
Sarah
United StatesNo charging ports by both sides of the bed.
Friendly, helpful staff.
Stayed in January 2024
Reviewed: 7 January 2024
Emer
IrelandRooms are small but this is not unusual for such a good location.
The staff are exceptionally professional, courteous and helpful. The location is excellent.
Stayed in January 2024
Reviewed: 6 January 2024
Gas
United KingdomLarge bed and big room
Stayed in December 2023
Reviewed: 5 January 2024
George
SwedenRoom temperature was a bit chill
location is great value for money is good Breakfast is very good
Stayed in January 2024
Reviewed: 2 January 2024
Angela
United KingdomGood room space.
Stayed in January 2024
Reviewed: 2 January 2024
Graham
United KingdomRoom was quite small with large furniture.
Location great for Royal Albert Hall.
Stayed in December 2023
Reviewed: 29 December 2023
Iain
United KingdomThe bed was really short. My husband is 6’3 and his feet wee hanging out the bed
Friendly staff great location fantastic breakfast
Stayed in December 2023
Reviewed: 28 December 2023
Kirsti
United KingdomWe arrived at 4pm and our room wasn’t ready. We explained the importance of getting into the room as we were going to the royal variety performance and needed to be ready by 5. We had to wait 35 mins . Very frustrating and caused stress and a total rush to get ready. It states the room will be ready by 2 ?
The breakfast was great
Stayed in December 2023
Reviewed: 24 December 2023
Kirsty
United KingdomHouse keeping didn't arrive until gone 4pm. We had been out all day so when we came back, we put the do not disturb sign on and yet housekeeping still knocked after 4pm.
Great location, only a short walk to the Royal Albert Hall.
Stayed in December 2023
Reviewed: 19 December 2023
Sarah
United KingdomBetter curtains to help block out sound of the main road.
Staff excellent
Stayed in December 2023
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