Double bed was very small. Two adults couldnt sleep there comfortably, felt like you could fall out at any moment, very uncomfortable. Room was clean, but there was some things left behind from cleaning like used cotton pad and a random pillowcase in bathroom. On our last night, at 5 am a weird alarm started from rooms phone. It only stopped when we unplugged the phone from wall. Administration couldn’t explain what it was. Also - lift wasnt working, but we were warned before our arrival so it was fine.

Hotel has amazing location on a beautiful quite street, great cafes, metro and Notting Hill just a 3-10 minute walk away. Our room was quite big and had amazing high ceilings, overall very nice and beautiful. We could sleep very peacefully all night, as there werent any noises from the street.

Stayed in May 2024

Couldn't connect our phones to the TV, but this did not affect our stay.

Very clean and modernised rooms. Lots of space. Friendly staff. Would stay again.

Stayed in May 2024

Lift is still not working Wish breakfast could be at 6.30am but the receptionist did invite me to take items away with me as I had to catch an early train..

Design, spotless, heated towel rails! Architecture, location, staff are super friendly

Stayed in May 2024

The breakfast whilst it came in satisfying quantity, the overall quality was average. An additional issue was that during our visit the lift was out of order, which I do realise it was a case of bad timing, but non the less it impacted our stay negatively

The location is excellent, placed 5 minutes away from Hyde Park on quiet street away from traffic and serviced by several lines of the underground and buses. The facilities where well maintained and rather clean. The house-keeping did a stellar job at tidying up the room after we had left for the day.

Stayed in May 2024

The bed was short, may be an issue for taller people

Great location, room small but on the other hand bathroom was spacious which was nice. Hotel is clean and appears quite new. Close to the tube and overall good value for London.

Stayed in May 2024

The lift didn’t work but we were informed in advance.

Room was very nice furnished, I liked the design. Breakfast was also good and there is opportunity to eat outside on the terrace.

Stayed in May 2024

The elevator was broken so it was a bit of a hassel getting up and down the stairs, but nothing that made our stay bad.

Nice location near 2 metro and great location near Hyde Park. The room is very good, with a nice bed and sheets as well as a spacious bathroom.

Stayed in March 2024

The lift wasn’t working so we had to climb up the stairs everyday. Should find an alternative as older people might have issues climbing up the stairs.

It was clean and really accessible to other places.

Stayed in May 2024

No working elevators - very badly worded/formatted message sent in one day advance with intent to mitigate loss of bookings rather than focusing on customer needs. We had a top floor room and thankfully still young and strong.

Nice location, good looking rooms. Coffee machine in superior rooms.

Stayed in May 2024

The accommodation was excellent, we appreciated high quality and a great location. Friendly and helpful staff.

Stayed in May 2024

Breakfast could have had some more options or something warm too.

Location was great!

Stayed in April 2024

Lift defect, shower

Nice people, clean, good location

Stayed in April 2024

Expected more for the hotel breakfast, ended up eating out instead. The baked goods where not fresh and the spread and coffee was not at the quality expected at a 4 star hotel (more at a 2 star level). There was also a weird smell in our room, the receptionist helped us and figured out it came from the shower. Also would be nice to be informed that the bed size in the normal rooms is quite small (120-140cm)

Lovely neighbourhood and close to multiple tube stations as well as Hyde park for morning jogs. The room also felt modern and the hotel has a nice vibe

Stayed in May 2024

The room was in the basement under the cafe are and we could hear footsteps when they were setting up breakfast. I think it would have been better on one of the upper floors.

The property is in a beautiful neighborhood. Exactly what I pictured for staying in London.

Stayed in April 2024

Nothing

The staff was helpful and kind to us. Room was small but got everything including water and a little snack. It's walkable to two different metro station.

Stayed in April 2024

Location and modern

Location

Stayed in April 2024

No bar

The room was v nice

Stayed in April 2024

Be good to have Netflix on the TV, lift wasn’t working which was fine but no discount offered. Was on the top floor!

Very comfortable, clean, lovely products in the bathroom, nice staff. Great value for money.

Stayed in April 2024

Unfortunately the lift was out of service and walking up to the third floor was a challenge due to pregnancy.

Room was nice clean and comfortable. Staff were friendly and good location to tube stops.

Stayed in April 2024

The lift was out of order

Spacious room and good sized bathroom for London, great shower

Stayed in April 2024

Slightly compact (as should be expected in London), but conveniently located, tidy, clean and a modern feel. Staff were absolutely delightful and helpful.

Stayed in April 2024

I didnt mind it but the elevator wasnt working so for people with disabilities it can be problematic. And in the room there was no robe, no slippers and there was only shampoo, conditioner, body lotion and body wash, but there was no like little things like cotton pads, sewing kit etc etc. in all other 4 star hotels theres always that additional stuff without asking for it. Also they didnt have any adapters. The thing i didnt like the most was the air conditioner, the button for turning the temperature higher was working at first with little struggle but after a while i couldnt change the temperature. Also, the air conditioner stops working at some point and u wake up in cold room, and the floors in the bathroom felt so so cold, and the fact the room was cold in morning wouldnt be a issue if there was robe and slippers. And also my room didnt get cleaned even though i had the please tidy room sign up on my doors and when i went out and put the sign up there was still like vacuum machine and other stuff in the hallway so i knew like i didnt do it too late. I didnt say anything to the staff because i didnt have time and i was there for two nights so it wasnt like they could compensate or upgrade my room because i didnt want to move the rooms when i came to the uncleaned and cold room.

It was nice and modern, the staff was kind and nice and when i got to the hotel at 10am i got the room immediately which i highly appreciated. The room was quiet and i didnt hear my neighbours.

Stayed in April 2024

Nothing

Lovely room . Breakfast good choices of continental selections . Outside area to sit in . Tea coffee making facilities in our room with fridge

Stayed in April 2024

Location was perfect

Stayed in April 2024