Breakfasts a little pricey. Rooftop bar a little noisy in the evenings.

Great central location. Friendly staff.

Stayed in May 2024

Nothing

Clean and nice

Stayed in May 2024

no shampoo or conditioner in bathroom, no face cloth, only one water in the fridge on arrival, which was not replaced, no spare glasses for water, only two plastic mugs in the bathroom which we use for toothpaste and tooth brushes. Our air conditioning was very ineffective so we were hot

Great location, excellent food in the restaurant, very helpful staff.

Stayed in May 2024

No hot drink making facilities in the room. Had an issue at check in where the Reception claimed they hadnt received payment for the room which was completed 2 weeks before stay. A substantial amount of money was therefore held as a deposit on my card which caused distress on my first evening. This was all sorted the morning after arrival by another Reception Staff Member.

Located in the heart of Toulouse so close to local attractions. Room was fine, soundproofing worked well, bed was comfortable and shower was great.

Stayed in May 2024

Fun and welcoming.

Central to my plans for visits

Stayed in April 2024

No coffee facilities in room.

Staff, roof top bar, restaurant.

Stayed in April 2024

Nothing

Great location, friendly and helpful staff. Good bars inside and rooftop. Everywhere very clean, comfy bed.

Stayed in March 2024

The location is perfect, and the staff is incredibly helpful and wonderful. The hotel has all the excellent features and qualities.

Stayed in January 2024

Petite chambre

Friendly staff

Stayed in December 2023

Emplacement Resto / bar Design

Stayed in November 2023

Loved everything.

After a late check-in, had delicious supper and drinks until late. Great DJ and service. A fantastic sleep in the super comfortable bed. Brilliant service, spotlessly clean and super vibe. Great location for arrival by car or by rail.

Stayed in October 2023

There were some bad stains in bedsheets, toilet roll and curtains which kinda bumped me out, otherwise I would have a better score

Location was great. Room and vibe were also very good.

Stayed in November 2023

Decor, overall vibe

Stayed in August 2023

I'll have to stay again to find any faults....

The atmosphere is relaxed but with amazing service. I wanted to spend some time relaxing at the hotel and the staff made me feel welcome--I really felt I wasn't just another nameless guest. The room was nicely designed and the hotel has made clear efforts towards sustainability, something I really appreciate.

Stayed in October 2023

I just missed a kettle so I could make my own tea/coffee.

Pretty well everything - location, excellent staff, funky design, great bed, restaurants. All just a bit different to the norm.

Stayed in October 2023

Our room was not ready at 15h (check-in time), supposedly because of issues with the cleaning lady. It was ready at about 16h, so not a big deal. Nothing else bad to mention.

Very modern and clean hotel, with super comfortable bed and amazing shower. Staff was quite friendly and helpful. Well-located and with means of transportation close. Also walking-distance to the majority of attractions in the city center.

Stayed in October 2023

Staying on the fifth floor is right below the rooftop, so you can hear some of the noise upstairs through the ceiling. It doesn’t go into late hours, so may be a worry for light sleepers. We tried going to the cinema on location on two consecutive nights but the movie was not showing as advertised.

The Mama Shelter locations are so individually authentic it does not feel like a chain. The thought going into the design and the entertainment for each hotel is impressive. The location is great, just on the edge of the center, walking distance to the main train station, and the metro is right around the corner. The staff are very helpful and well trained to make guests feel like home. The restaurant is flawless, breakfast is delicious and has options for all tastes, including amazing pastries and pancakes. The rooftop is lovely and quite big in size, perfect for unwinding over a beverage at the end of the day. The room has a quirky design, very modern and everything is squeaky clean. The media tool on the TV is the best one I’ve seen offered in a hotel!

Stayed in September 2023

Fantastic hotel, amazing staff (friendly as well as excellent at their roles), comfortable beds, great shower, eco credentials, fab black out curtains and great décor. Yummy breakfast with lots of choice and a fab roof top terrace!

Stayed in August 2023

Issued a disabled room, we’d paid for a superior room. On check-in they were offering other guests an upgrade for 20Euros, disappointing that we’d paid more. Room came with two bathrooms, one containing toilet/sink the other a wall-in/mobility shower. Disappointed with our ‘upgraded’ bathroom having seen other bedrooms.

Excellent location, comfortable bed, staff were very friendly. Restaurant was excellent.

Stayed in September 2023

We had a great stay, these are just little things could improve the overall stay - storage is a little sparse if you're staying for more than a night - provide an extra roll of toilet paper, ours fell on the floor as there was no support and got soaked - for stays over a night, replacing the free water bottles would be appreciated - I don't mind having to pay a security deposit but 8 days to refund it seems a bit long

Comfortable and spotlessly clean room with a big shower. Bed was very comfy, AC was appreciated as it was warm. We had a room on the back of the hotel which was very quiet. Good location, close to all the attractions and restaurants Staff was friendly and efficient

Stayed in September 2023

Only downside was we tried to go to the rooftop bar but it was closed when it said it was open, but there's a whole bar and restaurant on the ground floor too so we were able to go there instead.

So close to the centre and the bed was so comfortable. Would stay here again.

Stayed in September 2023

No view in our room.

Brilliant location in the heart of Toulouse. Spacious bathroom and clean.

Stayed in August 2023

Funnest hotel we've stayed in. The spectacular lighting in the room was enough to win us over, but all the little touches of Mama's personality really made it a fun place to stay. The location is great, easy to get to by bus from the airport, loads of food and drink nearby and a pretty little park area with a fountain, good spot for a picnic. Very clean room, great shower, free toiletries, fluffy towels. The staff were all very friendly and helpful. We didn't eat at the restaurant but we enjoyed a late night drink on the rooftop bar and spent a bit of time in the cinema. We didn't hear any noise at night time and slept like babies in our huge bed with the fluffiest pillows. We loved our stay so much we might plan another holiday around another Mama hotel somewhere else :D

Stayed in July 2023

No shampoos

The bed

Stayed in August 2023