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  5. Reviews of Hôtel Héliot, Cosy Places by Charme & Caractère

Reviews of Hôtel Héliot, Cosy Places by Charme & Caractère 3 stars

3 Rue Héliot, 31000 Toulouse, France

#15 of 87 hotels in Toulouse

Guests' Choice

Review score

Based on 71 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.9

  • Location

    9.6

  • Facilities

    8.4

  • Staff

    9.6

  • Value for money

    8.6

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 26 April 2024

    10
    I would highly recommend this hotel for everyone!!!
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Nothing

    Very large room for Europe. Location was 50 yards from the Aero airport shuttle bus, 20 minutes to the airport. Very good location to explore Toulouse.

    Stayed in April 2024

  • Reviewed: 16 November 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    very friendly, excellent location

    Stayed in November 2023

  • Reviewed: 4 November 2023

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed could have been a bit better— mattress sank a little in the middle,

    Generous & excellent breakfast. Exceptionally helpful and friendly staff. A classic small authentic French hotel. Perfect central location. Airport shuttle across the street and train station a 10 minute walk.

    Stayed in October 2023

  • Reviewed: 26 October 2023

    7.0
    I enjoyed my stay at the hotel and in Toulouse.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Could have a wider choice for breakfast,

    Very good location, very friendly and helpful owner, quiet area, near to transport especially the airport bus.

    Stayed in October 2023

  • Reviewed: 25 October 2023

    9.0
    If I ever visit Toulouse again, I would stay here for sure. I would also recommend to my friends.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    It was all fantastic, I can’t think of anything I didn’t like.

    The overall feel of the hotel from when we first arrived, we knew we were going to like the hotel. What a great location! The Managers were very friendly and very helpful, went above and beyond!

    Stayed in October 2023

  • Reviewed: 13 October 2023

    8.0
    Great location, it worked well for us.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Although room was a reasonable size it could have benefited by a small table in front of the couch.

    Location close to train station and close to the areas of the old town where we spent most of our time - very convenient. Bathroom good. Safe.

    Stayed in October 2023

  • Reviewed: 12 October 2023

    8.0
    Great location. Friendly staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Interior painting could be refreshed.

    Great location! Public transport options very good. Very helpful and friendly staff. Enjoyed the breakfast, too.

    Stayed in October 2023

  • Reviewed: 17 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    very good position

    Stayed in September 2023

  • Reviewed: 15 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    France's latest rules on air conditioning use needs to be more accommodating to foreign visitors who are used to lower temperatures at night to get a decent night's sleep rather than be expected to try and sleep adequately at 24 degrees. Same issue when we had earlier stayed in a hotel in Bayonne. Beyond the hotel's individual control, but needs pointing out to make representations to those in government directing such blanket policies.

    Excellent service from proprietor, location, value for money, accessible parking.

    Stayed in September 2023

  • Reviewed: 23 August 2023

    9.0
    Near Matabiau train station and places of interest. Great service
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights

    We were on third floor. As there is no elevator in the hotel, it may be difficult to carry the luggage if it is heavy.

    Excellent location and great service. All places of interest are within walking distance. the owner Monsieur Frederic was very friendly and helpful. Bathroom was functional. Main train station Matabiau is within 10 minutes walking distance. Air condition was working properly.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    9.0
    a small hotel with character in a great location
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    great location - central but quiet. large airy rooms - very comfortable

    Stayed in July 2023

  • Reviewed: 30 July 2023

    7.0
    Great location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No fridge. 😞

    Spacious room, good air-conditioning. Good room security.

    Stayed in July 2023

  • Reviewed: 29 July 2023

    10
    Nice place to stay exploring Toulouse
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    This is a cosy private hotel in an ancient house, in the city center, private parking, very attentive and pleasant staff.

    Stayed in July 2023

  • Reviewed: 18 June 2023

    10
    We have already booked a return stay at the Hotel Heliot.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel has the feeling of family hospitality. The welcome on arrival, the generous support including local information and practical help, and the personal service of a quality breakfast were all much appreciated. The location of the hotel is ideal for exploring the beautiful city of Toulouse by walking. At night, the location is quiet and the beds very comfortable for a good night’s sleep.

    Stayed in June 2023

  • Reviewed: 25 April 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Really remarkable hotel "with a character" located in a historic building in the central part of Toulouse, exceptionally well connected with the rest of the city and its suburbs. The room was very elegant, with many details telling the history of Toulouse. Windows are sound-proof with an excellent isolation. The owner was very caring and helpful!

    Stayed in April 2023

  • Reviewed: 21 April 2023

    9.0
    Excellent location, friendly service.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Perhaps it's clear from the official description, but travellers with mobility issues should be aware that there is no lift.

    A very well located hotel, within walking distance of Toulouse's old city centre. It's also in a quiet street. Frederic the manager lives in the premises with his family and is very kind. He organised parking for our rental car within 100 metres from the hotel and gave us great tips for visiting the city.

    Stayed in April 2023

  • Reviewed: 16 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    The owner was extremely polite and spoke excellent english. The breakfast was good too.

    Stayed in December 2022

  • Reviewed: 11 February 2023

    8.0
    Convenient, comfortable and hospitable hotel
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights

    The host was hospitable and the hotel was clean, quiet and comfortable, with a breakfast that was good value. The location is fantastic, near the centre of town and a short walk to the train station, which is very useful if you are only in Toulouse for a short stopover.

    Stayed in February 2023

  • Reviewed: 27 September 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights

    Our shower needed adjustment as it would not stay upright. I would have appreciated china/pottery mugs rather than disposable mugs for use with the tea and coffee making facilities.

    It was in a very good location - massive of transport links close by and within easy walking distance of the centre. Our host was very friendly and helpful. It was the cleanest hotel I have ever stayed in at any grade and better than some 5 star hotels.

    Stayed in September 2022

  • Reviewed: 21 September 2022

    9.0
    Great value. Comfortable rooms and great location.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Anemic AC. Host is a bit pedantic, but some may say that is part of the local charm.

    Great value for money. Comfortable rooms and great location.

    Stayed in September 2022

  • Reviewed: 26 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    no elevator

    The staff is very friendly and wishing to help in every detail. The AC temperature is comfortable, bathroom is spacious.

    Stayed in August 2022

  • Reviewed: 15 August 2022

    9.0
    Will Definitely Return to this Special Hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    it would have been nice to have bars of soap provided and real glasses including wine glasses and a bottle opener. These items are not as important as the exceptional service, cleanliness and good breakfast.

    The owner-operator hosts were exceptional in every way. They were so very friendly and helpful and willing to accommodate our every need. lovely people! We also enjoyed the air conditioning (during a terrible heatwave p) , cleanliness of the property and location of the property. The breakfast was perfect and the croissants were some of the best we have ever had. The breakfast room and main office/lobby were very comfortable and quite French.

    Stayed in August 2022

  • Reviewed: 1 August 2022

    10
    Great family hotel for a stay in Toulouse centre
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    Nothing

    A small family hotel, whose owner is very welcoming and make you feel at home. Spacious room, delicious breakfast and well located to visit Toulouse by foot. A parking space in a closed private parking was handy but need to be booked in advance.

    Stayed in July 2022

  • Reviewed: 23 July 2022

    10
    A peaceful haven in a beautiful city
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    All good!

    A gracious old building restored inside to provide modern convenience combined with traditional elegance. Loved the proportions of the room with high ceilings. The owner was kind and attentive.

    Stayed in July 2022

Showing 1 – 25

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