14 & 15 Place Jeanne d'Arc, 31000 Toulouse, France
#51 of 86 hotels in Toulouse
Guests' ChoiceBased on 421 hotel reviews
7.8Cleanliness
8.2
Comfort
8.0
Location
9.2
Facilities
7.6
Staff
9.0
Value for money
8.1
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 June 2024
Peter
GermanyThe bed and pillows were not extremely comfortable, and there were only large towels. The electric socket near the bed did not work when the light was turned off. The room had a window in the courtyard with somewhat noisy ventilation, but it did not work at night, so it was absolutely quiet in the end. The sewage in the shower seemed to be clogged.
This is a really nice hotel located close both to the Matabiau railway station and the historical centre (the Saint-Sernin basilica is in a five-minutes walking distance), easily accessible by metro. My room was on the third floor (accessible by elevator) and had everything I needed, including a kettle and cups, and enough light. The staff were very nice. The breakfast was fine, but could be more varied. Anyway, I would consider staying in this hotel again if I happen to come back to Toulouse.
Stayed in June 2024
Reviewed: 29 May 2024
Kim
AustraliaWhile clean, the building is tired.
You can't fault the staff ... so friendly and helpful. Good shower. Clean. Close to train station. Value for money.
Stayed in May 2024
Reviewed: 28 May 2024
Lois
GreeceExcellent location in the center of the city and in fron of the AERO bus. Friendly satff, clean rooms, veryy good French breakfast. Definitely will stay again on future
Stayed in May 2024
Reviewed: 24 May 2024
Lois
GreeceStrategically pointed
Stayed in May 2024
Reviewed: 22 May 2024
Ian
United KingdomOdd but toilet about 1ft high .. Shower head would not stay up. No one cleans the hair trap on the shower drain.
Clean and central
Stayed in May 2024
Reviewed: 21 May 2024
Damian
AustraliaBed was a bit uncomfortable, kinda felt like the bed was going to collapse in the middle
Nice Tiny Room, and walking distance from town centre
Stayed in March 2024
Reviewed: 16 May 2024
Ouellette
United StatesThe parking in the garage under the bus station was very tight and I was barely able to extract myself from my SUV after I parked. I needed assistance from my granddaughter to squeeze into my space.
Convenient location to the Basilica of Saint Sernin and to neighborhood restaurants. I enjoyed exploring the city on foot from here. We enjoyed the hotel. The breakfast was very basic.
Stayed in April 2024
Reviewed: 15 May 2024
Melida
AustraliaThe room was clean but a bit run down. Old curtain, Old linen and mattress.
Great location. Fantastic breakfast. Friendly and helpful staff.
Stayed in May 2024
Reviewed: 15 May 2024
Abdelghani
United Arab EmiratesNot applicable
Very good location. Room cleaned well I checked in before the time.
Stayed in May 2024
Reviewed: 13 May 2024
Louise
United KingdomNothing, the hotel was good for what we needed.
The location was perfect for what we wanted and the staff were really lovely and helpful.
Stayed in May 2024
Reviewed: 11 May 2024
Andrew
FranceNothing worth mentioning.
Very pleasant welcome at reception. The hotel is very close to Marché Victor Hugo and the city centre and around ten minutes walk from the railway station. The room was a bit small but had a comfortable bed and a decent shower. Good breakfast. A good location to spend two or three days in Toulouse.
Stayed in April 2024
Reviewed: 29 April 2024
Mati
EstoniaSome places small renovations would do good, to some rooms the corridor goes through open atrium and in the beginning were doors hard to find.
OK location and breakfast. Not far for city centre. Parking possible ca 50 m away in public garage (with price discount). Also friendly and helpful personnel.
Stayed in April 2024
Reviewed: 26 April 2024
Cornish
United KingdomShower didn’t drain and room wasn’t cleaned
Good location and room
Stayed in April 2024
Reviewed: 23 April 2024
James
SpainLocation, helpful staff.
Stayed in April 2024
Reviewed: 20 April 2024
Victoria
United KingdomWe liked it all.
Welcoming staff. We were cycling and they provided good bicycle storage. Quiet and comfortable room. Great central location. Very close to the central station and there's also a metro stop outside.
Stayed in April 2024
Reviewed: 15 April 2024
Victoria
MaltaExcellent location
Stayed in April 2024
Reviewed: 3 April 2024
Drahomir
Czech RepublicGreat location to/from everywhere.
Stayed in March 2024
Reviewed: 24 March 2024
Peter
FranceNothing
Friendly welcome. Really good value for money. Excellent location. Breakfast simple but satisfying.
Stayed in February 2024
Reviewed: 22 March 2024
Katrin
EstoniaA bit more attention and/or proactivity of staff at breakfast would be good - the coffee machine stopped working in the most busy time and it took a while to get anyone to come and look. Things could run out and no replacement was forthcoming, at least not soon.
Excellent location; easy walk from the train station and the airport bus leaves just around the corner, max 2 minutes walk + near the old town and many attractions. It is a simple and basic three-star hotel, no frills and no surprises one way or the other, but good value for money.
Stayed in March 2024
Reviewed: 22 March 2024
Catarina
PortugalFacilities could be updated/renovated.
Perfect location. Good value for money. Clean facilities.
Stayed in March 2024
Reviewed: 14 March 2024
Philip
GermanyPlumbing was a throwback to the 70's, never knowing when the hot water was coming in the shower or for how long. Not good I am sure there are better options for breakfast locally.
Location, comfortable bed
Stayed in March 2024
Reviewed: 6 March 2024
Nuevalynne
United KingdomNone.
The location was great! In front of the bus station and centrally located … walking distance to Toulouse Matabiau train station and near to the shopping street and restaurants ..The airport shuttle bus stops literally just a few steps away from the hotel.From Toulouse airport… the 3rd stop is just few steps to the hotel.
Stayed in March 2024
Reviewed: 6 March 2024
Kim
AustraliaThe room we were given was very small and the staff remedied that and gave us a larger room with a comfortable bed.
Stayed in March 2024
Reviewed: 27 February 2024
Kok
United KingdomNo socket near bedside
Closed to city centre, easy access to public transport, helpful staff
Stayed in February 2024
Pontorson, France
Isla Canela, Spain
Henrietta, USA
Tregueux, France
Agrigento, Italy
Selva di Val Gardena, Italy
Singapore, Singapore
Stavanger, Norway
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content