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Reviews of citizenM Paris Gare de Lyon 4 stars

8 Rue Van Gogh, 12th arr., 75012 Paris, France

#692 of 1,622 hotels in Paris

Guests' Choice

Review score

Based on 2888 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    7.9

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 5 June 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Limited options at breakfast

    Friendly staff, cool decor

    Stayed in June 2024

  • Reviewed: 4 June 2024

    9.0
    Superb hotel for a solo traveller.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    App or iPad driven controls for lights & blinds not my preference.

    Excellent location at the Gare de Lyon, friendly & helpful staff, quirky & thoughtful design of rooms. Glorious view from the Sky Bar.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    9.0
    Good choice
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was a bit small

    Excellent location, exactly near the metro station

    Stayed in June 2024

  • Reviewed: 4 June 2024

    8.0
    Amazing location hotel, with clean small and cute rooms and great staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was smaller than I expected, with the shower and toilets inside the room, and without walls and doors separating them, only a glass

    First of all, the location! The hotel is right on this central train station, with lots of Metro lines stopping there. Within few minutes of walk there is a nice restaurants area with bustling nightlife and there are great night clubs nearby. The hotel is very clean and everything is thoughtful, the copywriting is amazing!! The rooms are clean and well designed. The staff was so nice and helpful, they helped with everything we asked them and made our stay very enjoyable!

    Stayed in June 2024

  • Reviewed: 4 June 2024

    9.0
    Bright. Modern hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Room was cramped. A young persons hotel. I felt very old.....

    Canteen M was excellent. Good value coffee and snacks for central Paris. Quirky theme brought a smile.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    7.0
    Good
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    You need a master in electronic devices in order to manage the room. And if the device does’nt work you are in a trouble There is only one side to get into the bed

    Great breakfast. The staff is helpful and friendly

    Stayed in April 2024

  • Reviewed: 2 June 2024

    8.0
    CitizenM
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    > Lounge + Bar on 1st floor > Space inside the room > Close to the metro station (few hundred meters) > Friendly staff

    Stayed in June 2024

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Self check in and out

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Overall a great experience, could be exceptional with a few tweaks!
    • Leisure trip
    • Group
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    iPad had finger smudges from previous guests when I checked in and sometimes froze which was a problem when it controls the whole room. Climate was inconsistent, and duvet was small for the size of the bed.

    Overall a good price for a very convenient location, I liked the simple check-in process and room controls.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Beds and staff are A+. So curious about this hotel chain, researched marketing model.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Used to larger rooms coming from the U.S. however we spent very little time in the room so it did not impact us greatly.

    room very small but well thought out. bed very comfortable. Technology in the room progressive and appreciated. View fabulous. Shower pressure great.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    great location, poor room service
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 5 nights

    room service is just once in 3 days, we stayed there in April, it was still cold and damp and towels didn't dry at all. hooks are just 2 in the whole room, so you have to choose if you hang one towel to dry up a little bit, or any other item (e.g. wet jacket after the rain), yet the other towel had no option to hang and dry, hence, it was remaining damp. There should be a rail, and at least a few more hooks in the room, or just change the towels every day! by the way, it's not helping the planet at all, if you change the towel once in 3 days, you have to wash them more intensely and use more bleach which brings down to 0 all efforts to minimize the water consumption and makes the towels look worn out and grey much faster

    amazing location and view from the window. very nice breakfast, all food was very tasty. staff is amazing, super friendly and accommodating

    Stayed in April 2024

  • Reviewed: 20 May 2024

    9.0
    Good modern hotel near Gare de Lyon
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really

    Smallish but very functional room with lighting, tv etc all controlled from provided iPad. Really comfortable bed and good shower. Location was ideal for us as we had a train to catch from Gare de Lyon in the morning

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Overall very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Disappointed that no kettle and tea/coffee available in room, very much an English expectation.

    Accessible to railway station, clean, pleasant helpful staff

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Great location but hotel room not worth 200 euros a night.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Size of the room was extremely small and the bed was very uncomfortable.

    Location was excellent, 2 min walk to Gare de Lyon Station, then further 20 mins train ride to all main attractions.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    9.0
    Good value, very clean, friendly staff
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Wish the room a just a bit bigger

    Bed very comfortable! Liked to iPad for controls. Perfect location for us using the train. Staff were very friendly and helpful

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Overall not bad accommodation
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    To old to crawl over each other to get out of bed room tiny

    Break fast

    Stayed in May 2024

  • Reviewed: 12 May 2024

    7.0
    It is a clean and friendly hotel in a great location to travel anywhere in Paris.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    There is no hot water tea pot in the room . Very inconvenient.

    Location is great. Staff are helpful.

    Stayed in April 2024

  • Reviewed: 10 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Iconic View
    • Stayed 3 nights
    • Submitted via mobile

    Location and view

    Facilities and staff

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Good experience.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    N/A

    Stayed in May 2024

  • Reviewed: 7 May 2024

    7.0
    All over nice but our room was not cleaned.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Cool facilities but somehow it smells in the whole building of food.

    Room was not cleaned

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are very small, bathrooms have glass walls.

    Location is great, staff provided excellent service. Very clean, very good breakfast.

    Stayed in April 2024

  • Reviewed: 4 May 2024

    8.0
    Nice Citizen-M, friendly staff, good location.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    The relaxing music sounds a bit lie my alarm clock! Bar was nor great. Nice on top floor, but not very cosy.

    Location, easy to walk into downtown Paris. Nice room, nice bed!

    Stayed in April 2024

  • Reviewed: 4 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No stairs, everyone take the elevator, so we wait a long time.

    The confort of the bed and the connected lights that we can change with the tablet

    Stayed in May 2024

  • Reviewed: 3 May 2024

    9.0
    Great contemporary hotel in an amazing location!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    would be nice to make the room a little warmer but just snuggled up under the duvet more to fix being cold.

    The hotel is very contemporary, with a large bed that was very comfortable and inviting especially after a large flight. Also has a large TV for relaxing and streaming any channels you may want to watch while you wind down in the evening. The shower was large and amazing.

    Stayed in April 2024

Showing 1 – 25

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