Outrageous pricing in the onsite mini supermarket: 100 Egyptian pounds for a packet of small cigarette papers!

Overall cleanliness, availability of a wide range of food and drink throughout the day. Special mention to Hamada for frequently checking that I had everything needed in my room.

Stayed in January 2024

The food! We went all inclusive by the 2nd day we had to go out for lunch and dinner. There was no variety at all. Nothing for children.

The staff was absolutely amazing, the hotel was clean.

Stayed in September 2023

It is very unfortunate that the chef who works on the grill never smiles at Egyptians people and does not like them. He was always violent with us and friendly with other nationalities.

All hotel staff are very attentive and friendly. The main restaurant, Karim and Hassan, were always friendly with us, caring for our children, and knowing what their favorite drink was. The entertainment team was exemplary and they have great kids programs. My kids really enjoyed with the entertainment team .The hotel has 2 beaches. There is a very safe beach for children and another beach for adults, and both beaches are very beautiful .

Stayed in June 2023

- Internet - NO INTERNET. We spent around EUR 200 for the eSIMs, since Egypt has one of the most expensive e-sims in the world. The hotel WIFI is paid 20EUR/7-day stay, which makes no sense whatsoever - Beach - The water on the hotel beach is very shallow, full of corals, and unswimmable. There is an alternative beach of the hotel next door which can be used instead - Drinks were served in the most miniature cups in the world; SUGGESTION: purchase large plastic cups in the store inside the hotel and let the staff pour drinks in those cups instead, we found out about this unfortunately on the last day of our stay

- Staff - I need to give big kudos to the entire hotel staff, especially MOUSTAFFA!!!! The kindest and best room-cleaning service I had in my life. Moustafa cleaned our room 2 times a day, brought us cookies in our room every day, and different towel decorations as well. Big kudos to everyone else as well, always smiling and welcoming. Well deserved tips we gave them. And to our biggest surprise, EVERYONE SPOKE FLUENT ENGLISH, which is a major plus. - Food - food was excellent. Many of our friends had issues with food/drinks in Egypt, but the food was diverse and very similar to our home cuisine. The only complaint about our food is that it LACKS FRUIT, only melon, oranges, dates, and once or twice watermelon. - Souvenir shop - the hotel has a shop inside with lots of souvenirs. Be sure to haggle, since the prices are never of fixed amount. - Reception - easily swapped USD to Egyptian pounds and vice versa, very polite, gave us a welcome meal and drinks since we arrived at 3am

Stayed in May 2023

The hotel had a good location with a Nice private beach. The stafford were responsive. In particular the man at the reception Ibrahim was very friendly and helpful. The hotel is definitely recommanded and i look forward to coming back.

Stayed in January 2023

Poor beach ⛱️

Cheerful animation team The pool is fantastic Large spaces

Stayed in September 2022

The bed was not very comfortable and the doors are impossible to open and close there is no water pressure and you are lucky to get a warm shower the air Conditioner is so loud you want to shut it off and open the door but the music out side is so loud you must decide which is worst our just sweat. Yet we still had a nice time.

The view from the room was very nice and the sraff was very nice and accommodating the meals were ok. The place is in need of a major overhaul.if

Stayed in November 2021

The best time of this hotel is well behind and it requires a major refurbishment and some investment injection. The bathrooms are worn out, so the towels and linen. Seems that with a lot of efforts of the staff things look still OK-ish. Although 4 stars is an overstatement.

Unlike most of the tourist hotels in Egypt, Royal Star is located very close to the centre of Hurghada - this allows you to have a walk around and see a normal life and local people. There is a range of attractions around so you can have a good time there. There is actually all what you need but cannot be compared with the quality of gigantic luxury 'holidays prisons', typical in Egypt along the coast.

Stayed in October 2021

D. G. at night

marine place

Stayed in September 2021

I didn't like that many time we reprograme the room key I didn't like that no free wi-fi in the room I dislike the kind of food it's not as our expectation I didn't like the dish showere I should handle the knop switch to open upper shower.

I liked the swimming and beach area I like the decoration of restaurant I liked the location I liked sometimes the events at 9pm

Stayed in August 2021

The room is not nice

The hotel is very bad

Stayed in December 2023

See above.

All inclusive type deals are not my preferred option and this experience did not change that. Food was very tasteless. Not drinking alcohol, I tried Coke Zero - served from a 2 litre open bottle (warm & flat) - water was the staple ! Not too impressed with Hurghada as a resort, I ended up travelling to Luxor for 4 days then Cairo for 4 days. Which was much more to my type of holiday. I dont think it was a bad all inclusive place, I just dont like them.

Stayed in November 2023

Room condition is Poor!!!

I have meet my Love 💞 Thanks a million!

Stayed in October 2023

Nothing is good. From the room to the food, or from the bathroom to the internet service in the hotel. There is only internet available in the lobby. And that is extremely slow from stone age. The food is really awful and you are not able to get the slightest taste of the Egyptian food. The staff is just trying to have their jobs done and they don`t mind much about the customer satisfaction. I am definately not visiting the resort again.

The only thing good about the resort is that it is in Hurghada.

Stayed in October 2023

Everything

The rooms were never cleaned food was terrible and you have to pay for bottles of water and ice cream when they advertise it as all inclusive.

Stayed in October 2023

The hotel is very beautiful and I hope to come again, but I am really very sad because the way some of the hotel staff made me feel upset and racist, and he was speaking to me inappropriately. This person is Mr. Badr. I hope the hotel management will talk to this person with me and tell her to improve the way she talks to Egyptians.

Everything so beautiful

Stayed in September 2023

Very Tied property, in need of a make over

This is not a 4 star resort, I would never stay there again

Stayed in September 2023

food, clean

view

Stayed in August 2023

Nothing

The staff are friendly, professional and helpful The restaurant is very good

Stayed in August 2023

Just the beach , room was just ok , the ac didn’t work quite well neither did the small fridge

Stayed in June 2023

Read the above

Staff really nice, try to do the best for you, however, the whole place needs pulling up.cleaning in general, floors need cleaning after every meal time with clean mops and detergent, not just old looking towels , tables need cleaning after each use in restaurants and seating areas, glasses need hot dish wash clean, not just a prince in their tap water.cutlery even when not used needs removing when table cleared and washed etc,not just reused when setting up new table, all these things witnessed.i suffered bad stomach few times whilst there.pool area when closed at 6pm needs a full clean, sand removing from daily use, yes was filtered every evening but witnesses the guy cleaning filters throwing the dirt in plants not in the bin, only used pool water to clean surrounding dirty area, almost made me sick. Reps were nice, No problems. Room cleaners great, polite ,everyday did room if you wanted and gave 2 bottles water n toilet roll daily. Front desk- polite but need to communicate better with their staff..I paid late book out at 6pm, I had 2 people knock the door telling me to leave at 12pm..so I checked out the room but continued to use their facilities until I left. Spa staff are great, especially Maria, she's so talented with facials, hair., feet. defiantly go see her and give good tip.The other Spa staff became a pain and don't take No or Not Interested for an answer, I had to be very blunt numerous times . Entertainment if u call it that was crap, quick dance in morning, one song, stretching for a bit, in pool however, pool is too deep so any exercise for small people is a no go.The pool needs a shallow end aswell for children and small people of 5ft.

Stayed in June 2023

Receptionist Mohamed Al kadi have bad behavior and attitude, he should enroll in behavioral management course for upgrading his communication towards customers. Air conditioning was very bad .

Stayed in June 2023

N/A

The property was well located central to all shops. We as a family went all inclusive and the food was lovely, buffet style with plenty of choice ! The staff were so hospitable and made us feel very welcomed. Would definitely stay here again .

Stayed in June 2023

the view was exceptional

Stayed in June 2023