Kaiserstr. 20, Neustadt, 55116 Mainz, Germany
#1 of 40 hotels in Mainz
Guests' ChoiceBased on 180 hotel reviews
8.8Cleanliness
9.4
Comfort
9.1
Location
9.3
Facilities
9.1
Staff
9.4
Value for money
8.8
Free WiFi
5.0
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End of dialog contentReviewed: 7 June 2024
Peter
IrelandNothing. I would have liked two of everything in the minibar as there were two of us staying in the room. A very minor complaint that didn't effect our stay.
Staff were extremely friendly and really lovely. The room was a little basic, but had everything needed for a comfortable stay. The bed was one of the most comfortable beds I've slept in. And the room was spotless. A short walk to the city centre or the river.
Stayed in June 2024
Reviewed: 3 June 2024
Daria
GermanyPrice
Location, beds, pillows, cleanness
Stayed in April 2024
Reviewed: 16 May 2024
Suzanne
AustraliaOne of the mattresses needed turning over as it had developed a significant dip through overuse.
Well set up for a triple, with three sets of crockery, Cutlery, towels, toiletries, etc. Amazing location, close to train station, laundromat, grocery shop, bakeries, and all the tourist sites. Breakfast "snacks" included in price were good quality, plentiful and fresh. Very professional and friendly staff.
Stayed in May 2024
Reviewed: 18 April 2024
Tom
Canadasmall room barely adequate for 1
location, cleanliness, modern appearance, kitchen facility, and breakfast
Stayed in April 2024
Reviewed: 6 April 2024
Natascha
United KingdomNothing, all good.
Central location close to the train station which was perfect for us. We had a big room with large modern bathroom with bath and shower. The member of staff who looked after us was friendly and polite. A buffet breakfast with many choices of sandwiches, cereal, yoghurt and fruit as well as pastries was provided. Would definitely recommend!
Stayed in April 2024
Reviewed: 12 February 2024
Capt
United StatesLocation was a little "shady" - especially New Year's Eve with lots of people shooting off fireworks. The park was trashed the next morning, but I noticed a day or two later the street sweepers came through and cleared it all out.
Breakfast was wonderful - plentify myMusli cereal, and lots of nice breakfast sandwiches. I enjoyed it, but my boys didn't really like that much. My wife left her phone in the taxi going to the aiport, and the front desk was very helpful in tracking it down and getting it back to the airport before her flight. I loved the views, and the location is PRIMO - just a few blocks from the train station.
Stayed in January 2024
Reviewed: 11 January 2024
Frederick
United Statesbreakfast was very basic, but more than enough to get a person moving. Room was exceptionally clean and comfortable. Staff (including the owner) were absolutely wonderful. Accommodating and truly wanting to do their absolute best.
Stayed in December 2023
Reviewed: 8 January 2024
Rachel
AustraliaCheck-in closed at 2pm the day we arrived so had to call the hotel and get a code for entry and key, was easy.
Room spacious and comfortable with good bathroom. room/kitchenette well equipped.
Stayed in December 2023
Reviewed: 29 December 2023
Dietrich
GermanyNothing
Spacious room, windows block outside noises effectively, the snack-style breakfast leaves little to be desired
Stayed in December 2023
Reviewed: 19 December 2023
Francis
AustraliaNothing
Clean, quiet and convenient
Stayed in December 2023
Reviewed: 13 December 2023
Bronwynne
AustraliaNothing. It was fabulous.
Fabulous location, very clean and well organised, lovely, helpful staff who gave good advice about local area.
Stayed in December 2023
Reviewed: 1 December 2023
Loredana
RomaniaI loved the location, very closed to the train station, city center and groceries stores. The room was comfortable, big and properly cleaned. I had a delightful stay.
Stayed in November 2023
Reviewed: 15 November 2023
Cheryl
SingaporeHeating in the room we were given was not working properly. We were freezing. Fortunately, there was a male staff still on duty at the reception when we arrived at 4pm. He helped us find another room with heating, helped us make up the sofa bed & was around till 8pm that day if we needed any more help. Beds are quite low. Studio room is quite tight for 3 persons.
Huge, modern, sparkling clean bathroom with both bath tub and separate shower. A little kichenette with kettle was helpful. Good proximity to train station and city centre (10min at leisurely pace).
Stayed in November 2023
Reviewed: 15 November 2023
Sandra
United StatesThere was nothing that we did not like.
Clean rooms, wonderful location, and great front desk staff. Breakfast was a bonus as well.
Stayed in November 2023
Reviewed: 11 November 2023
Deeg
CanadaThe bed was very uncomfortable. That was the only downside of our stay.
Breakfast was great. Location was perfect. Staff were excellent.
Stayed in October 2023
Reviewed: 30 October 2023
Franziska
Germany-
Great place to stay. Close to the main station. Clean and nice rooms. Everything perfect!
Stayed in September 2023
Reviewed: 27 October 2023
Jeffrey
United StatesWe had a wonderful spotlessly clean room with a lovely little balcony. Everyone was exceptionally kind and the owner gave us great information about the city. Loved the breakfast with fresh and excellent assortment of sandwiches and pastries. Best bread!!!
Stayed in October 2023
Reviewed: 24 October 2023
Teresa
IrelandGreat location close to station and bus stop to Frankfurt Hahn Airport. Comfortable clean room with everything you need to self cater. Continental breakfast included. Friendly staff. Would definitely stay again.
Stayed in October 2023
Reviewed: 23 October 2023
George
AustraliaVery clean - friendly staff Breakfast was lovely.
Only 300 mtrs from the train station and just around the corner from the start of the pedestrian walkway to the Cathedral.
Stayed in October 2023
Reviewed: 22 October 2023
Linda
United KingdomNothing
Staff, breakfast included, parking outside at a good price.
Stayed in October 2023
Reviewed: 20 October 2023
James
United StatesSmall rooms.
Staff provided secure luggage storage after checking out. Nice breakfast.
Stayed in October 2023
Reviewed: 14 October 2023
Idlibi
GermanyActually, i liked everything
I liked everything, super clean
Stayed in October 2023
Reviewed: 10 October 2023
Grant
CanadaWe were surprised that a continental was included. Near the train station and close to the old town. Super staff. Clean and modern.
Stayed in October 2023
Reviewed: 6 October 2023
Gabriella
United StatesGood location about a 10 minute walk to the Rhine river, laundromat nearby was able to get laundry done a plus, very basic and comfortable
Stayed in September 2023
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