Busy breakfast. It is not allowed to swim in Haitang Bay.

The rooms are super clean. Nice breakfast. Well maintained area.

Stayed in December 2023

Perfect service, entertainment events, Best spa ever, good choice of breakfast, it was a great vacation😍😍😘😘😘❤️❤️❤️🍓🍓🍓 next time i will come this hotel

Stayed in January 2024

Amaizing place. We love everything here. It was our 4. family vacation here and we will definitely come again! ❤️

Stayed in December 2023

Check in process is slow for foreigners.

Love the facilities like swimming pool and huge selection of breakfast

Stayed in June 2023

kid swimming pool can open earlier instead at 10 am.

kids activities

Stayed in April 2023

- at reception, very limited of people speak english - beach is not really made to swim as waves are too strong. it is rather made for kids to play in sand, but still we had great fun and wonderful remember there

- pool temperature was perfect - breakfast as well - great choice of games and spaces for kids. - room quality was great (sea view) - pellows are very comfortable

Stayed in March 2023

buffet breakfast was below average. I was surprised that the bacon on 9 Feb was made from flour, which wasn’t good. Expensive flour 😳

We had a great stay at the resort. nice location close to the night market. Staffs were friendly and helpful.

Stayed in February 2023

- warmed swimming pool (in december), making it great especially for kids, whereas most of other hotel ones were colder. - great choice for breakfast - great staff. all not speqking english, but sevwrql still even Andre, one of staffx helped to prepare tue room with 200 roses as a surprise for my wife. perfect preparation i must say !! andre also spoke french making it even more comveniemt to prepared the surprise. - snacks at swimming pool were alao quite nice - shangri la alao organized a family picture session, making the experience even more enjoyable for my wife, to keep a great souvenir

Stayed in December 2022

Water park and other activities fun for family

Stayed in July 2022

Too many people, as always. Waited for check-in very long time. Be prepared. It is always like this in this hotel. Have to wait in line for at least 30mins. And after the line they just ask you to wait for the key. This time we waited for 4 hours! The beach nearby is a disaster.

The second time stayed here. Just a good hotel. Nearby is one famous waterpark - it is the main reason people stay here. Nice breakfast.

Stayed in July 2022

half of the game room is not included… you have to pay an extra 150

Bed were wonderfully comfortable. my daughter who is 4 loved the small water park. many of the staff speak English.

Stayed in July 2022

For a family the meals are expensive.

love this place! we have returned here 3 times. So amazing with great heated pool for cooler days.

Stayed in January 2022

Very nice hotel, very nice srevice. We hope we can get back!

Stayed in February 2022

No outdoor playground for young kids. indoor play facilities for under 5 could also be better. Room service menu very expensive

We loved our stay. The room (Horizon Suite) was gorgeous, the customer service brilliant. Nina was exceptional from our check in until check out. The pools were lovely, perfect temperature for the time of year. Breakfast was excellent (except the bacon). Great facilities for young kids such as toiletries, kids plates, high chairs and bibs, even mini robes!

Stayed in January 2022

beach....is not possible to swim , is very dangerous!!

Excellent pool and super clean Very good breakfast Cheerful and always willing to help

Stayed in January 2022

perfect environment for family, great facilities!

Stayed in January 2022

Admittedly I travelled during a peak time, but the Horizon Club was often crowded with limited seating and very diminished supplies - particularly during the afternoon and evening services (breakfast was never a problem).

The rooms and facilities are exceptional, but it's really the warm friendly service from all staff that makes Shangri-La Sanya so enjoyable.

Stayed in December 2021

very nicely planned with a lot activities for kids and adults. excellent food. super excellent Staff. Thanks #Bruce #Nina

Stayed in December 2021

Such a wonderful hotel! Amazing service from Nina Li and Brian Yin, we loved it here so much that we change our plans and extended our stay, all of the staff are exceptional, food is delicious and simply wonderful for kids. Cannot recommend enough.

Stayed in December 2021

All super

I recommend this hotel to everyone! It was a wonderful , fantastic ,cool and awesome hotel ! All the staff in this hotel are wonderful people and do their job ( serves ) 100000 % ! The breakfast and diner is excellent , I also want to express my great gratitude to LOUIS XIII, BRIAN YIN And all the staff. Thank youuuuu guys ❤️

Stayed in October 2021

15min. queue for breakfast

pool, kids entertainment at.pool, room, foods

Stayed in July 2021

Horizon club needs more table.

The room was quite spacious. Staff are friendly and helpful, breakfast and happy hour are awesome! I will definitely stay here again!

Stayed in July 2021

Food is lousy and not up to standard. Breakfast is horrible with below par taste with low quality ingredients. Worst pastry we ever had in our life and not equate to the Shangrila brand. Toiletries quality is also sub par

Make up room is efficient and timely

Stayed in August 2023

The facilities are really old and tiles in the pool are coming off already even informing the life guard that couldn't be bothered. The buffet that charges super expensive but the food quality is really bad. There is a S.E.A restaurant that supposedly sells South Asia food but the chef believes it to be from China the taste is really bad and still charging super expensive. I believe the management is no longer the good team from Shangri-la. Greatly disappointed.

The environment and brand of Shangri-la.

Stayed in June 2023