Some of the rooms are still being renovated. I have been switched during my stay to a room that is renovated. Comfort is the same but all in all the looks of the room feels more modern.

The hotel has very friendly and well speaking english staff. From management till the bell boy. Their customer service is very fast, for any inconvenience they think along with you and come up with a solution in a matter of minutes. I have previously lived in Shanghai for 6 years and have seen some hotels. But this hotel experience was definitly one of the better ones. Next to that the hotel is located very central to the buzzling life of shanghai. Ideal location.

Stayed in May 2024

The bathroom seems old, and it needs to be upgraded.

The location is perfect. The subway station is nearby. Lots of restraints around that area.

Stayed in May 2024

nil

nil

Stayed in March 2024

Nothing Special

A hotel with an experienced and helpful staff. Nice breakfast area with a wide selection of Asian and continental food. The hotel has a good location not far from the east part of Nanjing Road and a direct view to Jing'an Temple with a lot of shops, restaurants and places of interest. One can access metroline 2, 7 and 14 just around the corner of the hotel. (Metroline 2 / Jing'and Temple Station can take you directly from Pundong Airport or Hongqiao Airport / Railways station to the location)

Stayed in May 2024

I have been staying here regularly in the past before COVID. This was my first trip back after 2019. The hotel has still maintained its high standards of service and cleanliness. A special shout out to Charles Lin who was the Duty Manager who handled my check in. He was so warm and made sure all my needs were looked after.

Stayed in April 2024

Satisfactory

Above average

Stayed in April 2024

Aircon was not working, and the WiFi signal was weak and inconsistent. Other than that a good choice. We should have opted for a room upgrade.

Great position, nice staff, close to the metro, room service is excellent. Nice pool and spa

Stayed in April 2024

There was no refrigerator at room , seems took for maintenance and forget return to room 😗😗

Stuff kind helpful specially kind Efbrenda was good

Stayed in April 2024

You have to wear a swimming cap to use their pool (first time in my life I've come across this rule!). If you don't have one, you can buy one from them for 47RMB which is annoying Poor quality toilet paper WiFi was super slow and/or kept dropping, even after my connection was reset Junior concierge staff struggle a little with English Gym opens a little late for my taste (8am)

Super comfortable mattress and bedding Nice, large bathroom Bedroom is a good size Wide variety in breakfast buffet Gym is great - lots of space, plenty of equipment even when it's slightly busier Water is frequently provided (though I'd prefer a dispenser instead of plastic water bottles) Very central location with plenty of things to do within walking distance There is a Lawson's around the corner Front desk staff are very friendly and helpful, and speak good English

Stayed in April 2024

You have to wear a swimming cap to use their pool (first time in my life I've come across this rule!). If you don't have one, you can buy one from them for 47RMB which is annoying Poor quality toilet paper WiFi was super slow and/or kept dropping, even after my connection was reset Junior concierge staff struggle a little with English Gym opens a little late for my taste (8am)

Super comfortable mattress and bedding Nice, large bathroom Bedroom is a good size Wide variety in breakfast buffet Gym is great - lots of space, plenty of equipment even when it's slightly busier Water is frequently provided (though I'd prefer a dispenser instead of plastic water bottles) Very central location with plenty of things to do within walking distance There is a Lawson's around the corner Front desk staff are very friendly and helpful, and speak good English

Stayed in April 2024

Staff is not oriented to service. They majority don’t speak English and try to avoid contact with the client.

Location excelente. Breakfast buffet with a lot of options. Price is good.

Stayed in April 2024

We were a family and it was a shame that there were no connecting rooms in the hotel. The hotel is definitely more suitable for single people or business people.

The rooms were on the 22nd floor, next to each other. We all liked the rooms. Even though they were close to the lifts, there was no noise from them.

Stayed in April 2024

Is very nice to stay here again, special see some old friend, as Brenda feel very nice,

Stayed in April 2024

The parking is expensive and facility is a bit old.

The staff are very friendly and supportive.

Stayed in April 2024

Dining and social facilities

Location

Stayed in April 2024

No mirror in a convenient location as it was located under the fridge

Good location, cleaned daily, lovely architecture, easy to access other locations, delivery robots

Stayed in April 2024

Smells of cigarettes from the elevator to room area

Location and staff attentiveness

Stayed in April 2024

Air Condition

Location

Stayed in April 2024

Air condition not cold enough

Clean and good breakfast

Stayed in April 2024

The hotel and rooms was very dated and it SMELLED...that's not a good sign. The hotel needs a refurbishment.

Location was very good.

Stayed in April 2024

Nothing

Very close to the metro station, right in the middle of everything but calm and qiet.

Stayed in April 2024

Great location, swimming pool

Stayed in April 2024

During check-out, a little disappointment with the gentleman front office manager, kind of rude.

Location is awesome, right outside metro station with 24hours convinent store. The lady receptionist was very warm welcoming during check-in especially when I arrived past midnight. Majority of service staff are great.

Stayed in April 2024

Better support and communication in English.

Stayed in April 2024