The hotel is not perfect. Check in and check out can be slow.

It’s a fun hotel, with several activities for adults and children. Amazing views of the ocean, good swimming pools (one heated) and great breakfast. Best “tapioca” in town!

Stayed in April 2024

no

location

Stayed in February 2024

The room needs to be refurbished to deserve 5 stars rating.

Great location

Stayed in January 2024

There are no water fountains around, the only way to drink water is to buy it

great breakfast

Stayed in January 2024

The team and the service!!

Amazing views and great great room

Stayed in December 2023

Everything was good

It was great! Excellent location and customer service. Breakfast was amazing with so many options, but the highlight was the tapiocas that Japão prepared for us. Definitely going back

Stayed in October 2023

WiFi. I stayed for work and the WiFi in my room was awful. They did try to solve it and they even set up a dedicated connection for our room, but it did not help.

Great location. The hotel has four restaurants and several bars. High-end service. The staff is very professional and friendly. I had issues with the WiFi and they set up a dedicated network for our bedroom.

Stayed in September 2023

The staff were amazing! All of them!!

Stayed in August 2023

Good location and building and the didn’t have a problem to give me a late check out.

Stayed in August 2023

The average price of the restaurants inside the hotel was high, while not delivering the expected quality. You are better off eating in the city and trying something different every day.

The place is in a very nice spot in the city, meaning you can easily make many tourist tours(e.g Genipabu, Pipa or Ponta Negra), a transportation method will always be required but the tourism companies always pick you up at the hotel There's really nothing to complain about Sehrs Natal, lots of activities to be done inside and outside, several pools, food and drinks available to you. The room quality(mostly the window view) can all vary according to price but all of them are of quality. We had a leaking issue in our bathroom and they changed our room within the hour. Any questions made to the front desk were replied to with full interest to satisfy us and we are very happy about it. We asked for suggestions for things to do in the city and many options were provided to us. All of these interactions were made in Portuguese, I am not sure if they speak English, but I would assume they do. Breakfast is 100% complete every day, with many options to eat. Quality ingredients as well. no complaints here.

Stayed in June 2023

Might be offered a better Wi-Fi quality. I got too many connections drop using an iPhone 13/pro max.

Staff and restaurants were amazing good.

Stayed in July 2023

Its Perfect!

Stayed in June 2023

We had asked for quiet rooms and they gave us rooms on the main floor, in a busy area close to small shops offices and a bar. You could hear people coming and going, screaming sometimes until very late at night. Some parts of the hotel are under construction, and there were pieces of debris on some hallways.

The hotel has beautiful views, great breakfast and many swimming pool. We really the option of the heated pool.

Stayed in April 2023

rooms are a bit old and run down. shower was difficult to use, we had issues with hot water.

pool was nice and breakfast was good

Stayed in March 2023

You can tell the hotel has some years in some details in the furniture or elevators but overall nothing too serious.

The hotel has a fee years but there are already some refurbished and renovated rooms. The rooms are comfortable, clean and have everything you need. The check in with Rodrigo was fantastic. Excellent client service. Everyone in the staff were extremely nice. Without a doubt five stars for the staff.

Stayed in January 2023

One only member of staff that was probably not doing well that day, but even then the amazing administration structure created by the management staff and director, took care of the situation quickly and satisfactorily.

The smile, friendliness and efficiency of the staff. The hotel director is always around and is very approachable to guests and staff alike. It looks a massive family.

Stayed in August 2022

The beach there is not very good to swim. Rough waves, too dangerous.

The hotel is always reliable. I have stayed there with my family several times. The rooms are clean and there is good internet connection. Great breakfast, good food options if you choose to eat at the hotel, good parking, taxis are easily available. The pools are very nice and there is the option of a heated one.

Stayed in August 2022

Food from pool restaurant could have been better. Expected more as hotel is rated 5 stars

Very nice pool area, nice gym, good breakfast

Stayed in March 2022

no complaints

love the rooms and the views.

Stayed in March 2022

We couldnt use the beach because of the ocean so high And food was a little difficult to find good options not fried or healthy.

Breakfast and food a little poor for vegetarian and special options. Room spacious and big. Excellent for kids. Very good experience !

Stayed in December 2021

I loved everything!!

The hotel is very clean, everyone is extremely nice, food is absolutely delicious. covid protocol is followed and we felt very safe and well taken care of! amamos muito o hotel! muito limpo!!!

Stayed in December 2021

Potiguar restaurant is good, but a bit overpriced compared with specialty restaurants

Pools Room (senior suite) - really nice ! Location Specialty restaurants (Marenostrum & Tapiro)

Stayed in December 2021

Great stay and great location. We liked it!!!

Stayed in June 2021

Little old but so clean

The food is excellent, stuff super nice, good clean and local wowowow the viw is amazing!!

Stayed in June 2021