Sheikh Mohammed bin Rashid Boulevard, Downtown Dubai, PO bOX 9770, Downtown Dubai, Dubai, United Arab Emirates
#85 of 719 hotels in Dubai
Guests' ChoiceBased on 1446 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
9.1
Staff
9.3
Value for money
8.2
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 January 2024
Gregory
United StatesTour agent in your hotel
Breakfast was exceptional, service excellent
Stayed in December 2023
Reviewed: 29 December 2023
Sandeep
IndiaLake facing room
Stayed in November 2023
Reviewed: 29 December 2023
Anna
PolandLocation was perfect and beautiful rooms.
Stayed in November 2023
Reviewed: 27 December 2023
Gerard
OmanThe staff, the rooms, the service… everything was exceptional. Hence the name Palace. The only thing I would improve is the food quality and taste. In room breakfast was average, taste average.
Stayed in November 2023
Reviewed: 25 December 2023
Skoko
Bahrainnothing, its all good
Service is the best i have seen so far in Dubai
Stayed in December 2023
Reviewed: 20 December 2023
Gemma
United KingdomNothing to say!
The location was incredible, the room was so beautiful and the bed was was the best bed I have ever slept in. The staff could not do enough for you. The breakfast was also out of this world. We will be back again 100%! Thank you 🙏
Stayed in November 2023
Reviewed: 11 December 2023
Majid
Saudi ArabiaNothing to complain about.
Everything, the hotel staff (a special thank to Osamah at the front desk), the location, the quick check in and out.
Stayed in December 2023
Reviewed: 7 December 2023
Siddiqua
United StatesExcellent location
Stayed in November 2023
Reviewed: 3 December 2023
Tasha
Sri LankaThe hotel is an absolute gem nestled in the heart of downtown Dubai. Stone’s throw away from Dubai Mall. Our room was a haven of comfort and sophistication, offering panoramic views of iconic Dubai skyline. What truly sets Palace Downtown apart is its unrivaled hospitality. The staff are amazing!
Stayed in November 2023
Reviewed: 3 December 2023
Minkyung
QatarNothing
It was an amazing location with beautiful views, fabulous staff, specially Ms. Sonia🫶, delicious breakfast, and great facilities. Everything was perfect!
Stayed in November 2023
Reviewed: 1 December 2023
Chow
AustraliaToo near Dubai Mall, we did a lot of shopping 🤣.
Absolutely fabulous location, furnishings, views and staff. Also the smell of the place was great!
Stayed in November 2023
Reviewed: 29 November 2023
Gary
United Arab EmiratesVery pleasant as usual and great staff
Stayed in November 2023
Reviewed: 28 November 2023
Tanya
AustraliaNothing, it was great!
It was beautiful, clean, amazing staff, great restaurant, excellent location.
Stayed in November 2023
Reviewed: 25 November 2023
Micheala
United KingdomNothing
Everything was perfect
Stayed in November 2023
Reviewed: 23 November 2023
Joanna
CyprusWe paid for an upgraded room and it was very noisy from construction and from being right opposite restaurants
Amazing location, beautiful design, staff are excellent
Stayed in November 2023
Reviewed: 21 November 2023
Micheala
United KingdomNothing
Everything was quite honestly perfect
Stayed in November 2023
Reviewed: 21 November 2023
Alkalbani
United Arab EmiratesNothing
Very kind and helpful staff. Fastest respond to any request. Perfect location. Great selection of breakfast. Calm and relaxing hotel.
Stayed in November 2023
Reviewed: 18 November 2023
Sarah
IrelandEverything.
Stayed in October 2023
Reviewed: 18 November 2023
Peter
UgandaNothing
The hotel is luxurious, with an intimate Arabic theme. The beddings were divinely comfortable. Staff were very friendly and helpful. I was especially appreciative of the hotel staff who helped me recover my phone, which I had lost in a taxi. The location is unbeatable in dubai, and the hotel itself has a nice range of lovely restaurants
Stayed in November 2023
Reviewed: 17 November 2023
Lisa
United StatesExcellent stay all around.
Stayed in November 2023
Reviewed: 13 November 2023
Nicola
United KingdomThe only thing I was a little disappointed with was the hotel cocktails - very watery and weak. I will ask for a different one to be made next time.
Location was excellent. Literally right under the fountains and Burj Khalifa. Room overlooking the fountains was very good, Breakfast really lovely - good selection and beautifully presented. Staff very helpful. Larry was very friendly. Pool area very good and the Thai restaurant was extremely good and I would very much recommend.
Stayed in November 2023
Reviewed: 12 November 2023
Helen
AustraliaNot enough chairs around the pool. Had to wait for someone to leave
Great service and went over and beyond for me..
Stayed in November 2023
Reviewed: 11 November 2023
Mona
United Arab Emirates1. Room decor needs an update, despite its comfort. 2. Inconsistent communication during the pre-booking period for special occasions; multiple emails, including those from Housekeeping and restaurant reservations, led to occasional non-responsiveness, made me feel involved in the planning rather than just a guest. Recommending the need for a dedicated point of contact for guest requests, especially for special events, to avoid confusion and enhance the guest experience.The app didn't help much in this situation.
1. Breathtaking view of the Burj Khalifa - the best view among the hotels I've stayed at in Dubai. 2. Stunning Birthday and anniversary decorations that added a great touch to the atmosphere. 3. Highly recommend trying their Argentine restaurant; the food surpassed my experiences in Argentina itself, and I am grateful for Lin's assistance.
Stayed in August 2023
Reviewed: 9 November 2023
Bekzod
Uzbekistan🫣
🙏👍🏻
Stayed in November 2023
Reviewed: 5 November 2023
Majid
KuwaitNothing
Perfect service. Perfect location. Perfect hotel
Stayed in November 2023
Marsannay-la-Côte, France
Fullerton, USA
Fortaleza, Brazil
Paris, France
Acapulco, Mexico
Myrtle Beach, USA
Hof, Germany
Kassel, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content